Hotel berhampiran Stadium Big Swan, Niigata

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.

Check in and out is fast. Being part of JR Train Group gave it immediate accessibility in same building in 2 to 4 minutes. Hotel lobby 3rd floor is same floor with JR entrance. Besides Seven Eleven store and about 40 meters distance walking to Yoshinoya. Many food shops around South ,West,East entrance. Bic Camera just across street. Room is ok with bath separated from toilet.

夫婦と小学生子ども2人で行きました。 昔ながらの旅館ですが、清潔感があり、 とにか**こで働くスタッフさんやご飯の美味しさは最高でした。 また、ピアノの演奏や、ウェルカムドリンクなども無料で大変満足な旅館でした。 また、行きたいなと思える旅館でした。 追伸 朝食は決められた献立ですが、大人用、子ども用に分けてくれています。 子ども用の献立も食べやすかったようでよく食べてました。 ご飯の食べ比べも大変良かったです。

I misplaced my gloves some where at a town I was visiting. The hotel staff were very helpful to help me call these places that I visited to check if they can find my gloves. Despite the language barrier, they were very proactive in their assistance and help. I cannot help but feel the famous Japanese hospitality from their services. They have an in house restaurant that served local dishes that you must try in Niigata, their service were also very polite and welcoming. I felt extremely comfortable with my stay in the hotel because of their attention to service.

유모토야 료칸은 ,솔직히 이 가격에 이정도 퀄리티를 기대하지는 않았지만 엄청 좋았어요! 현실적인 접근성이 조금은 떨어진 곳 이지만 확실하게 좋은 서비스와 료칸 내에 있는 동선이 완벽한 곳입니다. 아침 조식도 엄청 맛있어요 ! 한국 사람 입맛에 잘 맞는 조식이 나오구.. 대욕탕 시설도 매우 좋았습니다.

The room was very clean and comfortable. The amenities were excellent (it has a manga library!), and the location of the hotel is the cherry on top of the cake.

I've not ever stayed Dormy Inn and this was the first time. It was very nice and impressive. Good onsen and clean facilities. I will try to find Dormy Inn chain near the places I plan to trip to. Thank you so much for the nice services the hotel provided.

The location of the hotel was very convenient it was near to everything. Train station, restaurants and shopping centers. The staff were friendly and the room is clean and decent.

A cosy stay in the heart of Niigata, enjoyed the comfortable bed and relaxing bathtub. Breakfast buffet featured a good spread of local typical foods.

Enjoyed my stay here I had a single standard room small room good price has everything you need. Located right in the city many food shops and izakaya restaurants around about a 10-minute walk from the main train station. I enjoyed my stay :)