Hotel berhampiran Pusat Beli-belah Sunmall Ichibancho, Sendai

Check-in and check-out was really easy. Room and hotel both had nice amenities. But the room could have been a bit cleaner. I noticed during my 4-night-stay, that the room had not been vacuum cleaned once and two times I received a slip of paper by the cleaning staff that the cleaning could not be completed. One time they stated that there still was my stuff on the table and therefore it could not be cleaned. Another time, they did just leave the slip without checking a reason. I was confused both times, since all the things left on the table were the ones the hotel put there. The bathroom should also not only be treated for mold, but should be cleaned more thoroughly in general, since there was still dirt on the walls and cealing, which caused a small number of flies to live in the bathroom.  Some people might also find it hard to fall asleep, since the walls are thin and you can hear the noise from the street as well as the very loud bathroom vent that is on 24/7 and cannot be switched off.  Location of the hotel was easy to find and very central, so that was really nice.

Very nice and clean. The public bath is a plus for travellers who wish to have one in an urban area. The cost per room per night is also very attractive!!!

It was a perfect stay. Everything including amenities, services, beds, facilities was awesome. Room is very clean and new, employees are so kind. Especially, we had left our belongings in the safe, and realized it after we arrived at tokyo. We made a call to this hotel and the manager handled this situation very professionally! They made a delivery to tokyo, which arrived early in the next morning, so we are now at narita airport without stopping by sendai again!! Definitely willing to stay here again if I have a chance to visit sendai again. Thank you so much!

Versi premium Hotel Dormy Inn. Satu-satunya perbezaan untuk hotel ini dan Dormy Inn ialah Whole Tatami Hotel, bagus untuk pengalaman, tidak membenarkan memakai kasut sendiri untuk berjalan di lantai tatami. Bersih, dengan onsen dan barangan percuma, perkhidmatan pelanggan yang baik seperti biasa.

Would definitely stay here again after spending 4 nights here. Seems to be a new hotel in a good location in Sendai. It’s less than a ten minute walk from Sendai Station, it’s located even closer to the Subway, just 1 block from shopping arcade, and a few blocks from the Asaiichi market. Hotel room was very spacious for 3 including a 1 year old. Our room was on the 11th floor with a view of the next buildings rooftop. The lights are controlled with a touch screen. Wifi seemed to work well. Good luggage and jacket storage at the entry way. Lots of free amenities in the lobby and you can get 2 bottle of water per day. We did not have breakfast during our stay but the lounge is open from ~2pm to ~9pm and there’s a Starbucks coffee/latte machine. You may also purchase a glass of sake for ¥500 from a machine. The second floor has pay laundry machines, microwave, ice machine, and vending machines. Hotel staff was helpful. They can arrange your luggage to be sent to your next destination. I don’t think there is any added service charge. I had opted for no cleaning when booking to save a little but they still cleaned the room daily. My only complaint is when I asked for a new key because i lost one, the receptionist gave some attitude and said that I should look in my room for it after issuing another key.

Kakitangan kaunter penerimaan tetamu sangat ramah, dan lokasinya terletak di tengah-tengah Sendai, malah berhampiran perhentian bas Ichinoseki Expressway. Malangnya, cadar dan bantalnya tidak begitu selesa.

3/Apr/2026 Reception is helpful even though we arrived at 11am, she helped to store our luggages snd gave full explanation. Close to Sendai station but aware of losing direction so be sure to ask local for direction first when heading to hotel. Breakfast is excellent and those ladies worked in the canteen were professional. Quiet and sleep well. Lots of amenities were placed near the elevator at G/F. Lucky that day were sunny so using the Loople bus to get around but the next day (4/Apr/2026 Unfortunately it rained and getting cold at Matsshima

とても清潔感があり、快適に過ごせました。 お風呂や荷物整理スペースとカプセルエリアが分かれているため、他の施設に比べて静かに休むことができたのが良かったです。 シャワーや洗面台、ドライヤーの数も十分にあり、あまり混雑を感じることなく利用できました。 また、バスマットが1人1枚配布されている点も良く、脱衣所が濡れていたり汚れていたりすることがなく、清潔に保たれていたのが印象的でした。 一点だけ、カプセル内が少し寒く感じました。館内着の下にヒートテックを上下着ていましたが、途中で目が覚めてしまったため、毛布の貸し出しや室温の調整があるとさらに快適だと思います。

I had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, creating a welcoming atmosphere from the moment I arrived. My room was clean, comfortable, and well-maintained, with all the essentials provided. The facilities were impressive, especially the dining area and overall cleanliness throughout the property. Location was convenient, making it easy to explore nearby attractions and access transportation. Breakfast offered a good variety and everything tasted fresh. Overall, the hotel delivered great value for money, and I truly enjoyed my time here. I would happily return and highly recommend it to others.

I had 2 stays here, both 4 nights but different experience. First one was great, polite staff and everything was good. Second stay left a bitter taste, first the staff at the reception looks like a manger, make, 20-30yrs old, when he speaks English he’s definitely not that polite. When u ask to change coins for the washer he sad nothing, no smile, very shocking from a Japanese hotel and from a management role. Maybe because I am foreigner so he doesn’t care? The other disappointment was this hotel cleans on the 3rd day, I left a sign: no towel needed on the door. Came back with no clean, I called the reception, a male staff couldn’t understand what I was saying,I don’t think he speaks a lot of English, which is ok, so I spoke Japanese. He told me: in Koko Sendai west, as long as you put up a sign, we don’t come in the room. Both signs mentions nothing about this, one sign is :no need to change new towel. Other one is: do not disturb. This Koko hotel makes up their rule. GREAT. Not speaking English is not a problem but the attitude is very unpleasant. He gave me this feeling: well sorry I am not going to do anything and you are a foreigner so I don’t care. I don’t know why 2 stays can have such big differences and this makes me question how the standard is kept.