Hotel berhampiran Kuil Zenkoji, Nagono

Room was extremely worth it's pricing with the cleanliness and you could feel the exquisiteness of the hotel from entering through the main doors all the way to your room. Walking distance to multiple interesting areas such as Zenkoji Temple and very pretty eateries around the area. 1 extremely disturbing thing was whereby 1 of the huge mirrors by the make up table was right infront of our beds which made my family and I have a paranoid night stay. Other wise everything was top tier!

1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.

松屋旅館位於善光寺仁王門內，地理位置極佳，走幾步就到善光寺。旅館門頭不大，但裏面卻別有洞天，非常進深和開闊。我們住的房間是一半和式、一半西式，推開窗户便是地藏王菩薩雕像和沿街街景。旅館內擁有泡湯的湯池與和式餐廳，餐食非常精美可口吃到撐。老闆娘待客和氣，服務員彬彬有禮，非常舒適愜意。據介紹這家傳統客棧已有鈴木家族經營了六代，非常具有歷史感，去日本旅遊應該住在這種傳統旅館裏體驗一下，雖然價格有點貴，但確實是物有所值。

I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!

This hotel is an excellent choice when staying in Nagano. The location is absolutely unbeatable, just a short walk from Nagano Station, offering seamless access to local transport, restaurants and convenience stores. The room was spotlessly clean, well‑maintained and quiet throughout the stay, with complete amenities and comfortable bedding. The staff were warm, polite and very efficient, providing thoughtful service including secure luggage storage. Breakfast had a wide variety of options with delicious local specialties, fresh ingredients and balanced choices. Overall, it is a high‑quality, practical and highly recommended hotel for both leisure and sightseeing trips in Nagano.

This is a perfect spot in Nagano if you want to take a break before heading to other parts such as Hakuba for skiing . It is literally right at the station and connected via MIDORI where you can buy groceries and with lots of restaurants. Due to fight delay, we arrived late at night at around 10pm. MIDORI shops were all closed but ht path to hotel still open and we can still find plenty of cafes nearby. It has reserved Alpico bus to Hakuba right at hotel or you may go to the regular bus stop at bus station 26 for higher frequency of bus service. Will definitely stay here again if we need to stop over at Nagano. Though the hotel is not new, it’s spacious and clean enough for a comfortable stay .

A well managed hotel. It is located just 8 min walk from Nagano Station and 3min walk from Alpico customer service office that sells bus tickets to various attractions. Efficient check in/ out process. Staff ranging from front desk to drivers were professional and polite. Though the room was relatively smaller than other Toyoko inns, it was clean and well equipped. Good range and supply of amenities. Breakfast quality and food range were nice. Complimentary DIY luggage locker was convenient.

This place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night. Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift). Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room). We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean. Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am. The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD. Overall interesting experience but accommodation price is pretty steep IMO.

Very good experience at this hotel, good for a short stay. Everything was very well organized and professional, the staffs were quite lovely, rooms were clean and comfortable and everything worked well.. great location.

I had a very positive experience at Hotel New Nagano Next. Even though we only stayed for one night, everything went smoothly. The hotel offers one of the most complete selections of amenities I’ve seen, which was a pleasant surprise. The staff was genuinely kind and helpful, although their English skills were a bit limited. Despite this, communication wasn’t an issue, and they did their best to assist us. I’d definitely consider booking this hotel again without hesitation. A solid choice for anyone visiting Nagano!