Hotel berhampiran Jambatan Buluh, Luang Prabang

This was my first time staying at this hotel (chosen because it is top-rated), but unfortunately it was a disappointing experience for me as a business traveller. Apart from the central location, the stay did not meet my expectations. I booked a double-bed room and requested the second floor with a temple view. The staff informed me that the second floor was fully booked, and even the double-bed rooms were unavailable, so they gave me a twin room (no. 3) and pushed the beds together. The only good part was that the room still had a partial temple view from the window. The room itself was beautifully decorated, but there were no basic amenities such as slippers, toothbrush, razor, or comb unless requested at reception. I returned to the hotel close to midnight after a long day, only to find the reception closed, no staff available, and no information on how to contact anyone. There was also no in-room phone. I had to walk barefoot on the cold hard floor, could not brush my teeth, and could not request an iron to prepare for my meeting the next morning. In the morning, staff were still not present at 6:00 AM when I needed toiletries. When they finally arrived, I overheard the housekeeper saying they had run out of stock and that I should “go buy it outside,” which made me feel quite unwelcome as a guest paying a high room rate. The receptionist then repeated the same message without offering any guidance on where to buy items. Additionally, while the hotel claims to reduce single-use amenities for environmental reasons, they still provide drinking water in plastic bottles instead of glass — something that should be improved. I would like to compliment the staff member on duty on the morning of the 12th Nov 2025 at around 6:00 AM. I wanted to prepare food for almsgiving, and he kindly gave me helpful advice. He even went to ask a nearby vendor to bring the items I needed so that I could receive the service conveniently. I truly appreciate his assistance and excellent service. Overall, the lack of essential amenities, poor service availability, and unprofessional attitude made my stay uncomfortable. This will be my first and last stay at this hotel.

We stayed for three nights and had a wonderful experience from start to finish. Although we initially had a duplicate booking issue, the front desk (Renin) and reservations team handled it promptly and professionally. They were attentive, responsive, and fluent in Thai and English, even assisting us outside working hours. It was lovely to meet Renin in person after speaking on the phone — He was warm, enthusiastic, and always smiling. The breakfast staff were also excellent and could communicate fluently in Chinese. Souk and the front desk team were very helpful in recommending local trips and waterfalls and organize van. At check-out, we accidentally left something behind, and Renin kindly ran after us to return it. Such a thoughtful gesture truly impressed us. Highly recommended for their genuine hospitality and outstanding service. Overall, the team turned a booking issue into a beautiful and unforgettable stay. We are truly grateful for their warmth, professionalism, and heartfelt service.

Very well sized room, fully equipped with everything you need for a relaxing stay, lighting could be improved, room still a little dark. Some switches has seen better days, switching on / off lights can be confusing, need to try a couple of times to get the right one. Service is good overall, checkout was not as smooth as expected, took a while and printer was not working, couldnt get my invoice printed.

Very nice house with real local Laos businesses. Simple and quiet if you need good sleep. The location is perfect you can walk easily everywhere. The staff very friendly and helpful, if you want to take day trips or 3 days tips very good price to book with the hotel.

มาพักที่นี่ซ้ำเป็นครั้งที่สอง โรงแรมบรรยากาศดีให้ความสงบร่มรื่น มีธรรมชาติรายล้อม เหมาะกับการมาพักผ่อน ราคาประหยัดคุ้มค่า ห้องพักกว้าง สะอาด รวมทั้งมีสิ่งอำนวยความสะดวกที่ครบ มีที่จอดรถทั้งรถยนต์ และมอเตอร์ไซค์ ไม่ไกลจากตัวเมืองเดินทางสะดวก

We initially booked one week but decided to extend our stay for another week, which already says a lot about our overall experience. While there are certainly some areas that could be improved, we felt comfortable enough to stay longer and would consider returning in the future. The room was generally clean and offered good value for the price. We especially enjoyed having a terrace and a bathtub, which made our stay more relaxing (also for our cat). However, some attention to detail in housekeeping and maintenance would make a noticeable difference. For example, spider webs, dust around ventilation areas, and air-conditioning units should be cleaned more regularly. In our room (#13), the air-conditioner was heavily clogged with dust when we arrived, to the point where the cooling performance was noticeably reduced. We politely mentioned this to the staff, and to their credit, the issue was addressed immediately. We were very grateful for their quick response. Since then, the unit has worked much better. There is still a slight musty smell, so a professional deep cleaning of the air-conditioning systems once or twice a year would likely improve both air quality and guest comfort. One thing we appreciated throughout our stay was the willingness of the staff to help whenever a problem was brought to their attention. Requests were handled quickly and professionally, which is one of the reasons we decided to extend our booking. As digital nomads, reliable internet and a functional workspace are very important to us. The internet connection was stable and fast enough for our daily work, often reaching download speeds of around 8–12 MB/s. We also received a chair and an extension cable upon request, allowing us to comfortably use the large dresser as a workspace for our laptops. This was greatly appreciated! The location is another strong point. Two large supermarkets are within a short walking distance, making it easy to buy groceries and daily necessities. The Night Market is also easily reachable on foot, and the main road is just around the corner, where electric scooters can usually be found for exploring Luang Prabang. If we could suggest one improvement, it would simply be a warmer atmosphere from some members of the staff. A smile is never mandatory, of course, but it often makes guests feel more welcome. We would like to give special recognition to the evening receptionist, who consistently greeted us with a friendly smile and positive attitude. Her kindness always stood out and left a very positive impression. Overall, we believe this hotel offers fair value for money, a convenient location, reliable internet, and a team that genuinely tries to help when issues arise. For those reasons, we chose to extend our stay and would recommend it to travelers looking for a comfortable base in Luang Prabang.

Staff were helpful and friendly, but the interior is quite aging and could use a good renovation. I went during Lao New Year and the price is quite high compared to other places.

Le meilleur hôtel de notre séjour au Laos. Un véritable plaisir d’être logé ici, la chambre est spacieuse, joliment décorée et comfortable! La couette et le matelas sont supers, la douche est fonctionnelle et l’eau chaude! Mais le plus incroyable reste l’équipe des lieux, un véritable bonheur chaque jour, attentionnée, serviable, présente!! Mention spéciale pour Tom, le réceptionniste de nuit, un adorable jeune homme!! N’hésitez pas!

Everything was fine hotel is situated off the main street which more quiet then other hotels on the main street staff were friendly and courteous, very helpful as for the hotel, I have booked a room with terrace and I am not sure that was the room I have got still I would recommend anyone who wants to come to Luangprabang.

A great way to experience Luang Prabang. Cute villa with extremely friendly and helpful stuff! Close to everything :)