Hotel berhampiran Jambatan Buluh, Luang Prabang

This was my first time staying at this hotel (chosen because it is top-rated), but unfortunately it was a disappointing experience for me as a business traveller. Apart from the central location, the stay did not meet my expectations. I booked a double-bed room and requested the second floor with a temple view. The staff informed me that the second floor was fully booked, and even the double-bed rooms were unavailable, so they gave me a twin room (no. 3) and pushed the beds together. The only good part was that the room still had a partial temple view from the window. The room itself was beautifully decorated, but there were no basic amenities such as slippers, toothbrush, razor, or comb unless requested at reception. I returned to the hotel close to midnight after a long day, only to find the reception closed, no staff available, and no information on how to contact anyone. There was also no in-room phone. I had to walk barefoot on the cold hard floor, could not brush my teeth, and could not request an iron to prepare for my meeting the next morning. In the morning, staff were still not present at 6:00 AM when I needed toiletries. When they finally arrived, I overheard the housekeeper saying they had run out of stock and that I should “go buy it outside,” which made me feel quite unwelcome as a guest paying a high room rate. The receptionist then repeated the same message without offering any guidance on where to buy items. Additionally, while the hotel claims to reduce single-use amenities for environmental reasons, they still provide drinking water in plastic bottles instead of glass — something that should be improved. I would like to compliment the staff member on duty on the morning of the 12th Nov 2025 at around 6:00 AM. I wanted to prepare food for almsgiving, and he kindly gave me helpful advice. He even went to ask a nearby vendor to bring the items I needed so that I could receive the service conveniently. I truly appreciate his assistance and excellent service. Overall, the lack of essential amenities, poor service availability, and unprofessional attitude made my stay uncomfortable. This will be my first and last stay at this hotel.

We stayed for three nights and had a wonderful experience from start to finish. Although we initially had a duplicate booking issue, the front desk (Renin) and reservations team handled it promptly and professionally. They were attentive, responsive, and fluent in Thai and English, even assisting us outside working hours. It was lovely to meet Renin in person after speaking on the phone — He was warm, enthusiastic, and always smiling. The breakfast staff were also excellent and could communicate fluently in Chinese. Souk and the front desk team were very helpful in recommending local trips and waterfalls and organize van. At check-out, we accidentally left something behind, and Renin kindly ran after us to return it. Such a thoughtful gesture truly impressed us. Highly recommended for their genuine hospitality and outstanding service. Overall, the team turned a booking issue into a beautiful and unforgettable stay. We are truly grateful for their warmth, professionalism, and heartfelt service.

Very well sized room, fully equipped with everything you need for a relaxing stay, lighting could be improved, room still a little dark. Some switches has seen better days, switching on / off lights can be confusing, need to try a couple of times to get the right one. Service is good overall, checkout was not as smooth as expected, took a while and printer was not working, couldnt get my invoice printed.

Very nice house with real local Laos businesses. Simple and quiet if you need good sleep. The location is perfect you can walk easily everywhere. The staff very friendly and helpful, if you want to take day trips or 3 days tips very good price to book with the hotel.

Balcony mornings ☕✨ Loved the design of this space and how close it is to everything on my itinerary! 🗺️ The Real Review: Definitely book online via Trip.com to grab a cheaper rate! The room itself is beautiful (though it did carry a strong cigarette smell, sadly 🚭). The toilet is on the smaller side, but the shower is huge with amazing water pressure. Breakfast was just average, but that balcony time made it all worth it. #HotelStay #HotelStay #HonestReview #GroundedTraveler

Staff were helpful and friendly, but the interior is quite aging and could use a good renovation. I went during Lao New Year and the price is quite high compared to other places.

Le meilleur hôtel de notre séjour au Laos. Un véritable plaisir d’être logé ici, la chambre est spacieuse, joliment décorée et comfortable! La couette et le matelas sont supers, la douche est fonctionnelle et l’eau chaude! Mais le plus incroyable reste l’équipe des lieux, un véritable bonheur chaque jour, attentionnée, serviable, présente!! Mention spéciale pour Tom, le réceptionniste de nuit, un adorable jeune homme!! N’hésitez pas!

มาพักที่นี่ซ้ำเป็นครั้งที่สอง โรงแรมบรรยากาศดีให้ความสงบร่มรื่น มีธรรมชาติรายล้อม เหมาะกับการมาพักผ่อน ราคาประหยัดคุ้มค่า ห้องพักกว้าง สะอาด รวมทั้งมีสิ่งอำนวยความสะดวกที่ครบ มีที่จอดรถทั้งรถยนต์ และมอเตอร์ไซค์ ไม่ไกลจากตัวเมืองเดินทางสะดวก

Прекрасный отель опишу подробно. Во-первых, он находится на удалении от центра города, и это очень хорошо, потому что в центре очень шумно, кафе, бары, караоке, толпы туристов. В отеле есть бесплатный шаттл, это очень удобно, ехать совсем недолго. Во-вторых, есть спортивный зал и бассейн с мелкой зоной и с нормальной глубиной 160 сантиметров, чистят его каждый день. Когда целый день гуляешь по храмам и горам, то это просто отлично - вечером поплавать и расслабиться. Третье, интернет был очень хороший, ничего не надо ждать. Четвёртое, завтрак по меню, его надо выбрать на следующий день с указанием времени, была и сытная еда, и салат, и фрукты, голодными никогда не были. У нашего номера был отличный балкон, там кресла и столик, прекрасно можно посидеть и посмотреть на закат, почитать книгу, или пропустить стаканчик. Убирали чисто. Самое в отеле лучшее - это его работники, очень внимательные, добрые, всегда готовые помочь. Будем с большой теплотой в сердце вспоминать прекрасную Vilaikham. В общем, обязательно туда вернёмся, если снова приедем. Есть ли что-то отрицательное в отеле? Совсем немного. Туалет, который разделён с номером только символической дверцей, сначала шокировал, но оказалось, что не так это и мешает жить. Если же прямо помешает, то на этаже есть туалеты, это всего несколько метров пройти. И шумные китайские туристы, которые кричат, как школьники, всё время, но это в любом отеле мира одинаково, такие уж они эмоциональные. В общем, плюсы перевешивают многократно, мы там неделю прожили, и было жалко уезжать.

The landlord is not honest. When we asked him a bus ticket to Phonsavan he charged us more than 50%. Outrageous. Actually I knew the price in the beginning, so asked him if it should be about $12 but he insisted there was no way he could match that price. So funny. All he had to do was call and make a reservation for us, but instead he tried to get profit out of the reservation and charged $18 each. And we had to do nothing but trust him. However, when we arrived at the terminal, we realized that the one way ride to Phonsavan was even less that $11.30. I don't recommend this hotel run by this sly business man.