Hotel berhampiran Muzium Sursock, Beirut

The hotel is beautiful, clean and the location is very central. However the indoor pool in the spa was being emptied in the middle of the day when we tried to use it. Service around the outdoor pool was bit slack for the prices you are paying. However the biggest problem was parking. Felt like we were being taken on a ride, we were told that a full day parking was $25 which we paid, despite the fact that is a really extortinate price for the area, however at the end of our stay we were told that the $25 covers 8 hours only so we were charged twice and extra $9 for an additional three hours stay. So in total we paid $59 for around 20hours of parking which sounds extreme, not to mention the rude way we’re asked to pay. It was the experience I was hoping for, I am unlikely to go back, which is a shame because it is such a historical and beautiful hotel.

Room was very clean. The only issue I saw was the door for the bathroom is rotten. I asked the cleaning maid for clean towels and she ignored me. When arriving at hotel, I had to wait about 45 minutes for a room to be ready and the baggage boy just threw my luggage on the floor without any regards for its contents. I tried to order food for lunch at about 1300 and the lady that answered room service just said no breakfast and hung up. I wanted to order a burger from their menu. So I opted to go eat outside of the hotel. Other than that... the stuff was great. The hotel is being remodeled so lots of construction noise in the morning and lots of routy guests at night and no one tells them to be quiet.

Very nice very friendly . And professional

The hotel staff were very nice. The room was soso. But the bathroom was dirty and they have flies and insects inside. Flying everywhere. Even though they said will get back to me but they didn't.

Great place with super services and near to all attractive places Parking service Friendly staff

Good value hotel with decent breakfast and reasonably priced food available in the evenings. Location is good for walking to plenty of decent bars and cheap restaurants, as well as local shops. Traffic in the area can get very bad so taxi journeys can take a while.  Staff were all friendly. The fitness room has just about enough equipment to make it worthwhile. The rooftop pool is no more than a plunge pool, you certainly can’t swim in it, but I’m sure it’s nice in summer.  Be aware that some rooms have adjoining doors so you could be subject to some noise as a door does not keep much noise out.  A kettle is provided and a couple of teabags and coffee sachets, but these weren’t replaced when used. Similarly, drinking water is provided on arrival but not replenished. Decor is fine, bed was comfy and everything in the room worked, so overall very good value. 

Basic facilities. Room is deluxe but old and needs to reflect more brightness and cleanliness. Compared to the international level, the hotel needs to step up on the cleanliness and quality control. The support was good and the efforts were appreciated but the hotel management needs to invest more to meet up with the international equivalent rate per night. Noting that the conditions of the country are currently defying and keeping up with the basic services is nearly impossible, and the hotel managed to provide the basics from water/hot water, electricity and A/C almost 24/7. Can order outside delivery to the room. Suitable for competitive rates, and customers intending to spend time outdoors as for travelers, young tourists, and regional customers.

staff friendly n helpful. location optimal for local bars n snack shops n the touristic site ”pigeon rock”. price is fair, given the high inflation of this country. but it would be so much better if they could provide warmer water for shower. it feels like the bathroom water is only lukewarm, n thats hard to deal with when one visits in winter...

設施：冰箱，熱水器，開水壺，電磁爐，微波爐都有。中央空調。 環境：環境不錯，床品也很舒服。 衞生：中東國家來説，衞生算很棒了。都很乾凈。而且不停電，24小時熱水。

⭐⭐⭐⭐⭐ 10/10 Exceptional Stay — Highly Recommended! I had an absolutely amazing stay. The room was spotless, the corners were perfectly clean, and the floor was shining the moment I walked in. The bed was very comfortable and the whole room felt fresh, well-maintained, and welcoming. The staff were extremely friendly, helpful, and professional, making the entire experience smooth from check-in to check-out. The toilets were very tidy, clean, and organized, which added a lot to the comfort of the stay. The hotel is safe, quiet, and in the best location in Hamra, just steps away from AUBMC, restaurants, and all main attractions. Great value, great service, and truly exceptional cleanliness. Honestly, a 10/10 stay. I highly recommend it and will definitely choose it again.