Hotel berhampiran Muzium Holocaust, Houston

房間是滿意的，衞生也很好，就是酒店馬桶有點舊 一直沖水，兩外隔音有點差，大早上聽到不該聽的被吵醒 前台服務很好，可以免費寄存行李 就是買了酒店帶自助早的，這個早餐也要小費有點理解不了，第一天開會趕車匆匆吃完就走了沒想到這個問題，第二天服務員翻着白眼，專門打了單子過來要小費，還抱怨我們，“never”給他們小費，後面意識到這個問題都留小費了，但是態度很讓人不爽！

The check-in time should actually be 24/7. I arrive at 11pm and there's no problem at all. The front desk is here 24/7. It's a motel style stay, not much amenities provided. You will likely be disappointed for the breakfast.

前払いしているのにダブルでカード請求してくるわ、支払いキャンセルの依頼メールも無視してくるわ、ヒルトンとは思えない対応で最悪です。こんなホテルに泊まってツイテナイ。 They double charged my card even though I paid in advance, they ignored my email request to cancel the payment, and they are not a Hilton and are the worst to deal with. I'm not happy to stay at such a hotel.

My room wasn't cleaned two days in a room. I had to call the front desk to let them know. They sent someone up with a blanket and sheets to give to me and towels. This was my second time staying at this hotel and my first experience was excellent but this one not so much.

Great location especially since we spent time at museums. Room was dirty. Cleaning supplies left in room when we first entered. Went to bathroom and clump of hair left on toilet seat. This property is nice but a bit over rated I believe.

The young man that checked me in was unbelievably nice. The hotel room is huge as well as the bathroom. There are many restaurants located close by and the highways were easily accessible. There is a parking deck that you have to swipe in and out of but luckily I was offered free parking since it was my first time to Houston.

전반적으로 스태프들 친절했고 호텔 청소는 매일 되어 혼자 여행하기엔 무리없었습니다 ㅎㅎ 혼자 온다면 다시 올게요!

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

Very handy for visiting family at uni - pity outdoor pool not open