Hotel berhampiran BART - Powell St. Station, San Francisco

Overall it’s good, I have a room that near to the street at first night , the veiled is great but I hardly fall asleep. But after calling the front desk, they were so efficient and friendly to help me to changed to a room that is much more quiet than the first one. The room cleaning ladies were super friendly and always have a big smile on their faces, 10/10 for the ladies.

Dally the front desk is very RUDE !!! We arrived at the lobby and there is one front desk present ( Dally) who is assisting two or three more guest then I saw this online checkin kiosk I opt to used it for convenience so I input my info and the machine confirmed my reservation and requesting me to pay the resorts fee and security deposit which is not yet paid so I inserted my card then this Guy from the front desk loudly said don’t used that it will double charge you. So I quickly removed my card but the transaction have been processed so I have no choice but to finish my transaction and get our key cards then he keep saying I can’t help you now Cant help you now with a RUDE tone and he also went in-front of me telling You DID that too yourself And Can’t help you now …. I’m about to get mad because of his rude attitude towards me. then Bryan arrived he was very hospitable help us out and explained the charge to us and Confirm that there is NO DOUBLE Charge he also mention the name of his rude colleague who is dallie or dally Please take AXIOM because this employee doesn’t know what he saying with his rude attitude toward me … As a hospitality graduate he should treat the guest with empathy and offer his services because its his job. And he can explain it properly and say sorry is out of my scope and ask help from my manager Also when we check out on oct 13 around 7am theres a front desk who has no energy. We greeted him and I asked for checkout He just pointed the drop off keys and has this DO NOT DISTURB ME attitude while we are waiting at the lobby with my partner he loudly said Hey are you guest here ??!! With a condescending tone, he taught my partner was an outsider… We just greeted him 5minutes ago that how snobbish he is he didn’t even remember my partner… Regardless the two women front desk TAYLOR and TATIANA are kind and warm unlike the two FO .

Exactly downtown San Francisco, close to Powell BART train station, 2 minutes walk from subway station and cable car terminal, it’s very convenient. Hotel staff excellent service, room is clean. The only one minor thing is a bit noise when the bus pass by. No matter what, I recommend.

Great location, near bus stop and has grocery stores around like target and trader joe's only 5-7 mins walk. Good choice of breakfast, lot of choices. We had a great stay, and was accommodated with a nice Filipina lady when we came around 9 which is too early to check-in, she let us park our baggage and said to come back like around 11 and said that she'll try to get us a room ready, but when we came back, the Chinese lady which I think the manager, she's kinda rude and not that accommodating compared to the first lady that assisted us, she told us to come back at 1 . For sure, we'll come back in this hotel when we get a chance to go to SF again.

I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco. The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy. There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used. If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!

I enjoyed a lot staying in this hotel 4 nights. This is an heritage building where they well preserved the original features.the rooms are very nicely decorated,quote and clean. The staff is very professional and friendly and they always try to help guests. The hotel does not have breakfast room: but in the surroundings there are several option for a good breakfast. Just on ground floor is located “ Corzetti” an italian restaurant open for lunch and diner and always busy: considering we are in USA - where average food is pure poison- you can have a decent meal at Corzetti. . I will return in this hotel anytime in San Francisco

The location is good. The room is not clean enough but it’s okay for us. The light should be brighter. We still hear some noise from outside.

Loved every bit of my stay here. Every staff I encountered during my stay was friendly and helpful. The room is slightly dated but the attentive housekeeping definitely made up for it. Location wise it’s convenient and close to major spots in the city. You might find homeless people a few blocks away from the hotel but it’s common in the neighborhood and the hotel staff and security made me feel safe once entering the hotel area.

As one of the nicest hotels in downtown San Francisco, I was very pleased with my stay at Handley. The assistant manager was incredibly generous and kindly upgraded our room to a suite, which we truly appreciated. The staff overall was very friendly and attentive. We had a few questions about the amenities, and they answered everything politely and professionally. The location is excellent — close to Union Square, the iconic San Francisco cable car lines, and many attractions within walking distance. Since the hotel was built in 1930, the rooms do feel a bit outdated, but they were clean and spacious, which mattered most to us. The only downside was that the floors creaked and made noise when people walked by, which woke me up in the middle of the night. That said, considering the prime location and the outstanding service, this minor issue would not stop me from staying here again or recommending it to others.

Hotel location is great. Right at the heart of center downtown. Powell station is 2min walk away. Huge hotel with sufficient security and spacious rooms. Manager Alex is the best person I’ve ever met in America. Super friendly and super helpful. I could not have asked for a better place to stay because of him. Facilities are also nice. The gym is open 24/7 and is big. Beds and couches are super comfy. Would definitely recommend this place to others.