Hotel berhampiran Taman Runyon Canyon, Los Angeles

Here's why we gave the experience 3 stars; First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review. The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-) Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance. 1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process. 2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance. Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.

This hotel is totally the vibe for late-night adventures! Super fresh and clean with a sleek design. Plus, there are tons of trendy restaurants and bars right downstairs, and you’re close to the Crypto Arena. Love it!

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

This hotel is not convenient from the airport. There is no shuttle bus from the airport. We saw a fake review that said there is a shuttle bus. it's so bad! Ctrip should not allow such a review!! When we realised that there is no shuttle bus from the airport, we called an Uber from the airport to go to the hotel. Each way the Uber cost 46 dollars (without tip). Even though the hotel is not very far from the airport. We don't know why it's so expensive. So we paid 100 dollars just to from and to the airport. We are not happy about it :( So don't stay at this hotel if you are going from the airport. Don't make the same mistake we did and waste your money.

It was my second time staying at this hotel in a week. The staff are nice. However, housekeeping is terrible: When I entered my room, the sink was extremely dirty and clogged. There was an empty bottle on the desk. No tissue or body wash. Would think about choosing another hotel next time.

I was first time visited ~ The hotel shuttle bus runs frequently, so it is convenient. There is a good In-N-Out Burger nearby. There is a convenience store in the hotel lobby where you can buy coffee and room service.

The hotel was nice and the staff was excellent. Unfortunately they only had one working elevator, the others weren't working (out of order). The ice machines were broken except one on the 5th floor. The sliding glass door to get into the hotel was broken. You had to use the smaller side doors to get in. They only had one luggage cart available and it was semi broken. Couldn't hang any clothes on it. The windows on the outside of the room were dirty. The pool was nice but not heated, very very cold. The jacuzzi was fine. No towels out there, you had to bring them from your room. Parking is hard to find in the lot at night and sometimes during the day during to the ****** attached to the hotel. All in all we would stay there again.

The location was very convenient and the hotel was clean and comfortable. Free shuttle from and to the airport. Water station next to the lobby to refill water bottles. Nice outside pool in the third floor. Rooms were not too cramped. Restaurant and bar in the ground floor. Not much else around the hotel walking distance other than a few gas stations, car rentals, and a starbucks.

This review based on mainly on my check-in experience and first impressions of the room. After 2 flights traveling from Shanghai to Los Angeles, including a 12-hour flight, I arrived exhausted and ready to check in. I was aware of the required USD $100 deposit and had no issue paying it. However, upon arrival I was informed that cash deposits are not accepted. This information was not stated on the booking platform I used (Trip.com), nor was it made clear in advance in any correspondence from the hotel. As a result, I was left waiting over 30 minutes in the lobby while staff contacted a manager and discussed making a “one-time exception.” To be clear, this situation should never have occurred. If a hotel does not accept cash deposits, that policy must be clearly and explicitly stated on all booking platforms, not just the hotel’s own website, which the manager on duty reiterated, that it was on the hotel’s website. Guests should not be made to feel as though they are asking for special treatment when the lack of transparency on a specific policy is not their fault. I had already prepaid for two nights online, yet due to the hotel’s failure to update its information, I was left embarrassed, inconvenienced, and forced to wait in the lobby after an exhausting international journey. I want to emphasize that I am not blaming the front desk staff personally, nor the manager on duty, as they are likely following the rules given to them. However, situations like this must be handled with far greater care and professionalism. Paying guests, especially those who are respectful and simply trying to check in should be treated with dignity and understanding. While the manager on duty appeared to try to assist, by that point I was already too annoyed and too exhausted to engage in further discussion on an issue that was not my problem. Being told that a “one-time exception” would be made did not feel helpful, because I was not asking for a favor; I was simply trying to check into a room I had already paid for. Unfortunately, the room itself did not improve my first impression. Basic expectations typically associated with this brand were missing, no complimentary water, minimal toiletries, and nothing that made the stay feel welcoming after such a long journey. Having stayed at Holiday Inn and IHG properties across the world, this is easily one of the poorest first impressions I have experienced in hotel stays. I was extremely dissatisfied with both the check-in service and the overall initial experience. Clear communication, professionalism, and basic hospitality standards matter to all customers, especially for tired international travelers. Based on this experience, I would not choose to stay at this property again. All the other staff I encountered during my were lovely though, especially the restaurant/kitchen staff and the security officer.

Good and safe area. Rooms are quite and tidy. Staff was not reponsive. They re not in the lobby most of the time. Other then that price is cheap you get what you paid