Hotel Mountain view di Melbourne

I had an absolutely terrible experience at this hotel, and I feel compelled to share it. I booked the hotel through Ctrip and had the confirmation number ready. However, when I arrived at the front desk, the staff claimed they couldn’t find my reservation. What was even worse was their attitude—they seemed completely unconcerned, as if it was none of their business, and made us wait in the lobby for over an hour late at night. To make matters worse, Ctrip was extremely proactive all night, trying their best to resolve the issue, which only highlighted how unprofessional the hotel staff were. When we finally got a room, it wasn’t the one I booked—it didn’t include the breakfast I’d paid for, and it was on the first floor, which was not what I’d requested. This is by far one of the worst hotel experiences I’ve ever had, and I strongly advise others to avoid it.

Hotel was in a good location good view . The rooms were clean but the balconies was in a terrible condition I don’t think it was ever cleaned and one of the balcony had bread crumbs like someone trying to feed the birds . The lift in that hotel stopped working as we were on there and we were in 7th floor, I visited with my parents who are old and had a joint problem it was really hard to climb all those stairs but they did not fixed that as it was weekend it was like that until we left the hotel on Sunday the lift stopped working on Saturday morning . It was hard to carry all those luggage downstairs.