Hotel dengan Khidmat Ambil/Hantar di Osaka

先説環境，對面就是羅森，基本需求滿足沒有任何問題，距離難波4到5站，附近4個地鐵口，走路幾分鐘可到，不遠處幾個咖啡店可以吃早餐。 再説配置，一共四個房間，一個超大客廳（對日本來説），除了榻榻米房間，剩下3個標間全部算是背街，相對安靜，二樓有一個大廳，一家人來或者朋友一起沒有任何問題，冰箱洗衣機灶台咖啡機微波爐等一應俱全，放鬆休閑蠻好的，老闆娘貼心的準備了小吃水果 最後説服務，老闆娘中國人，交流很便利，提前問我們幾個人，專門準備了小童拖鞋和小童洗漱用品，親自開車把我們從地鐵站接到房間，還詢問是否需要送去泡湯，走的時候要送去地鐵站，搞得我都不好意思了，超級nice。 唯一可惜就是住的時間太短了，很滿足的一次體驗，感謝。

We got a great deal with Trip and stayed on the Club floor for 2 nights. The hotel entrance was a bit hard to find when you are walking through the mall. Checked in at the Club floor and it was very efficient. Room was very spacious and very clean. Club floor experience was excellent with breakfast, afternoon tea and evening cocktails. We had particularly good experience with the afternoon cocktails as they made lots of different ones for us that was not the standard menu.

I didn't notice that I accidentally dropped my favorite hat in the hostel lobby until I got on the JR line 15 minutes later. I quickly reported the case to Trip.com on the same day and said I would return to the hostel if they find it. Trip.com took an immediate action to ask the hostel. Surprisingly, the hostel only replied to me one day later via Trip.com without finding anything. Such response was totally unreasonable and unacceptable if the hostel has the legal responsibility to make prompt responses. We are not secured to live in such a hostel. In hotels, no such incidence would happen as some staff members will find the hat immediately.

房屋設施齊全，環境衞生整潔乾淨，房東服務熱情，主動服務、溝通便利，居然住安靜舒適。房屋位置也很好，離市區食街商業街也不遠，給一個贊。

Polisi tidak masuk akal di mana tetamu sama sekali tidak dibenarkan mendaftar masuk sehingga jam 3:00 petang. seterusnya, yang bermaksud lobi yang sesak dengan orang yang tidak sabar. Pada pukul 3.00 petang. terdapat tergesa-gesa untuk mendaftar masuk dengan isyarat panjang. Mengapa tidak sekurang-kurangnya mendaftarkan tetamu apabila mereka tiba dan melengkapkan pendaftaran untuk niat jahat terlebih dahulu? Dan jika bilik siap sebelum 3:00 p.m. mengapa tidak membiarkan tetamu kami berasa selesa dan tenang, bukannya menjadi begitu tegar dan tidak fleksibel? Bukankah menjaga pelanggan yang membayar anda menjadi keutamaan???? Saya mula-mula diberikan bilik 1602 yang kemudian saya dapati berada betul-betul di sebelah lif, dan dari situ saya boleh mendengar lif naik dan turun sepanjang masa dan menjelang 11:00 malam. kerana saya tidak dapat tidur kerana bunyi bising, saya terpaksa berulang kali mendesak untuk menukar bilik. Mengambil empat lawatan daripada penyambut tetamu selama 40 minit hanya untuk mencapai tugas mudah ini. Dia sangat keberatan untuk membenarkan saya menukar bilik pada mulanya tetapi hanya mengalah apabila saya menegaskan bahawa saya tidak akan membayar untuk bilik jika saya tidak dapat tidur dengan tenang. Keesokan harinya kunci saya tidak berfungsi, dan apabila saya bertanya mengapa, kakitangan penyambut tetamu berkata bahawa mereka mengandaikan bahawa saya ingin menukar bilik lagi, walaupun saya telah memberitahu penyambut tetamu malam sebelum itu, saya tidak akan bersusah payah menukar bilik lagi. Komunikasi yang lemah di kalangan kakitangan, dan sekurang-kurangnya, saya sepatutnya dimaklumkan apabila saya mula-mula mendaftar masuk bahawa bilik itu terdedah kepada bunyi bising dan diberi pilihan. Lokasi yang sangat baik betul-betul di atas stesen kereta api bawah tanah Shinsaibashi, dan di kawasan membeli-belah dan makan paling sibuk di Osaka. Hotel ini sama sekali tidak mempunyai kemudahan rekreasi seperti gimnasium atau kolam renang, walaupun harta itu diselenggara dengan baik dan bersih, walaupun tilam di bilik saya telah kendur, mungkin disebabkan oleh usia. BERHATI-HATI dengan bilik dalam jarak 20 meter dari lif - jangan terima bilik dalam apa jua keadaan, melainkan anda tidur yang sangat berat!

所有評價基於我住的32樓房間以及我自己的體驗。 先説重點，酒店太新，房間有味道有味道有味道，尤其是步入式衣帽間！我想碰一碰，結果被現實教育了，如果您帶着孩子或介意裝修味道，起碼過3-6個月再來光顧 優點：夜景不錯。拖鞋比較軟。設施比較新。步入式衣帽間非常大。冰箱製冷很好，產品也全，半夜想喝點什麼都有，咖啡壺是fellow的，房間配的果仁挺好吃。酒店電視投屏順利。淋浴設備乾淨。 還有待提升的空間： 位置不算好找，沒有一個出租車司機能迅速認到位置，都要在路邊查很久，好像是因為太新所以的士上的導航沒有錄入到這條地址。 前台假裝不懂中文，表示説一點中文不會，都辦完入住了，我突然看到他名牌後直接用中文問您不是姓陳嗎，他馬上對我比🤫，麪露尷尬訕笑悄聲説規定不讓講中文，我問他是不是台灣人，他含混嗯嗯點頭，大家自行體會🤷。 迎賓服務是兩瓶礦泉水和一次性毛巾。 房費提前給付的情況下，收取了6w日幣按金。 沒有送上樓並進行房間介紹的服務，不知道為什麼這麼基礎的服務這間四季沒有。 有提前跟酒店溝通帶孩子，需要小童用品在房間，溝通三次，酒店説會準備好，但是房間裏任何小童用品都沒有準備。 歡迎水果沒有，給了兩個杯子蛋糕diy糖霜和棉花糖，也許他們覺得這個是小童用品吧。 拿到的是一間32樓的角房，因為可能剛裝修不久，打開門就有裝修味，衣帽間因為完全密閉味道更大，門上還貼着標號便利貼，直到退房也沒有服務人員取下。 枕頭非常不舒服，記得要跟客房服務要求一個硬一點的枕頭。 電視歡迎詞稱呼guest，並沒有姓氏。 夜床第一天開的比較好，後面幾天完全沒有挪開枕頭掖起被子，拖鞋也沒有拿出來，可能這間四季的規定如此。 浴缸是正方形，不算長，淋浴的位置也有點奇怪，給我自己的感覺使用起來不是很舒適。 特別希望客房負責人自己用一用那個吹風機，聲音巨大！而且吹乾頭髮之後手都麻了，咖啡壺都用那麼好了，吹風機可以再提升一下吧。 毛巾的質感不好，很硬，浴衣也皺巴巴，有一天拿到的腰帶都飛邊兒了，真不拿我當外人。 空調匪夷所思，不能自己調是加熱還是製冷，是通過客人調節的温度由空調自行判斷，在關閉風量auto的情況下，20度以下是冷風，以上直接出熱風，這事我不理解。 房間夜裡能聽到馬路過車的聲音，還總有一個白噪音在響，不知道是冰箱還是馬桶，嗡嗡的。哦對，房間裏的筆都是壞的。 還有林林總總一些就不贅述了，總之這次體驗不算愉快，一下把之前四季給我留下的好印象磨沒了。三天一萬二的房費來看，還有很多其他選擇。可能好長一段時間不會再光顧這個品牌

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

純日式的榻榻米房間！！！非常舒服！！有特大陽台和客廳^_^！空間很足，地點很方便走路10分鐘到心齋橋區域～晚上很安靜一點都不吵！ 房間設施很充足，有冰箱、微波爐、洗衣機、電磁爐，非常適合長時間居住^_^店員態度很好～有需求和問題第一時間解答^_^ 退房時還可以短暫寄存行李在樓下，附近逛街再回來取，太好了！！ 下次還會再來～～

The environment is very clean and tidy.Very convenient to the city center, 10 minutes walk to the subway station. There are at least three large supermarkets nearby. If you drive, there are many nearby,Parking for 24 hours ranges from 500 to 1000 yuan.You have Toiletries Refrigerator Microwave Stove and Tablewaredishes.Everything you need.I give 5 stars + and highly recommend.

Even though location was a bit distance to namba station but there are plenty of things to eat. And also there is kuromon market near by the accommodations. Definitely will recommend to friends.