Hotel Mesra Haiwan Peliharaan di Tokyo

We wanted a hotel right next to Tokyo Station as we were traveling by Shinkansen, and it doesn't get much closer than this. Like many modern hotels in Tokyo located in office towers, the actual lobby isn't on the ground level. This was a little annoying but it is what it is. Our room was spacious as expected, with views of Nihonbashi and the east side. Plenty of room to open up our big suitcases. The chaise longue next to the windows was a comfortable place to spend time on. The bathroom had a large wet room, equipped with a rainshower next to the bath tub. The glass wall meant that one could be in the bathroom and look out not only at the room, but at the rest of Tokyo if curtains were drawn. My main complaint was the shortage of TV channels with English or non-Japanese broadcast. We stayed in local Japanese hotels where they offered more international programming, so why didn't Shangri-La?! Service was otherwise fine, with check-out available via the Shangri-La app on one's mobile phone.

The location is good, about 8 mins walk to Tokyo Station. There are also many different metro lines that can reach the station near the hotel. However, the service overall is not as good as expected. We were requesting to get more bottles of water and got rejected for the amount requested (4 bottles and only gave us 2). The staff at the check in counter was not friendly neither.

The room was dark and 15m2. Read well all the details of the Hotel before doing the reservation. Ive read regarding 15m2 and was ready for it, but that it will be almost black and with window to the wall - was a real surprise. The rest is ok: good service, moderate breakfast and great location.

Classical hotel with modern facilities. We stayed in the Deluxe twin room, walk-in wardrobe with dressing table, bathroom with separate toilet, shower and bathtub, and two basins, bedroom with lounge, dining table and desk. There are both 110/240 volt power supply everywhere in the room, which is really convenient if you need to use equipment using 240 volt power supply. The room is huge, a total of 54 square meters! Services were excellent, I called the hotel to let them know that we will be arriving around 7am due to the flight schedule, when we arrived at 6am, surprisingly, our room was ready to check in! Restaurants were superb and the strawberry afternoon tea in the lobby was excellent. Hotel also has a full size gym, a huge swimming pool and a big spa as well. Overall, it is a great hotel!

A bit outside of Shinbuku but still very good connections. Has own Hilton Bus to Shinbuku station, which is really useful. Fitness, Sauna, small Onsen and pool were very nice, not very new renovation but we liked it a lot. Executive Lounge was a bit disappointing, because nothing really special and every day more or less the same. We missed some good Sushi or longer opening times. We enjoyed our stay anyway.

I love this place. It is very nice place for staying in Tokyo. There are all opportunities to have a good rest. Maybe the small is little, but there are everything you need. People in the hotel are very kind and smiling

If your looking for a taste of North America in Tokyo , then have a drink and order some familiar food here. We had fries a burger , and appies that we recognized at the bar and it outstanding … They also have a creative drink menu . All served in four seasons style and great service . Yes it’s pricey , but it was so worth it .

For various reasons we had to extend our stay by another night and were pleased to do so. It allowed us to experience K’shiki restaurant as well as Tapas Molecular Bar which we were already booked into. Osamu Okazaki ensured that our check in went extremely smoothly and offered services which made us feel very welcomed. He really did relieve the stress that had been caused by the day’s events. The room was magnificent and allowed us to totally unwind. The hotel is close enough to places of interest to fill your time if needs be. The restaurants were exceptional. K’shiki with it’s vague nod towards italian cuisine was exceptional. We chose Chef’s Dinner Menu and each course was interesting and surprising. Service was exceptional. Tapas Molecular Bar is one of those restaurants which is really special in the world. It’s hard to write a review without ruining the surprises. Suffice to say with only seating for eight you really do need to consider your reservation well in advance. Chef Kento Ushikubo is as talented as it gets. His food is intense in taste, creative and in many cases just baffling. He could almost be a member of the Magic Circle with the illusions he creates. One of the most thoughtful and considerate people I have met, and meet him you do because he is with you preparing everything throughout the meal, you just wanted to applaud with a standing ovation at the end. He made it particularly special for our wedding anniversaries and I can’t say how because it would spoil another illusion. I was just staggered that with all our experience of eating throughout the world we were introduced to new experiences. Spoiler alert; I cannot believe his ‘powdered ice cream’ has not been ‘borrowed’ by other chefs. Sadly, unless we manage to return, some of those experiences will be a once in a lifetime event. Thank you for a memorable evening

We truly enjoyed our stay here. The staff was so friendly (and they all spoke English) and it really made our trip to Tokyo so much sweeter and enjoyable. It was very refreshing compared to the other hotel we stayed at. We were treated very much like VIPs all throughout our stay. Special mention to Yui, Fred and Alexis who helped us with everything from finding stores, spas, restaurants, transportation arrangements, etc. And was super enjoyable to talk to. They even have great extras like free gourmet coffee, free happy hour drinks, and free morning post hangover shots. Lol! I really like the set up of the room. Its a well thought out layout. It’s spacious and the bathroom layout is separated like a suite - like shower and separate room for the WC. So one doesn’t have to wait for the other and both can use with privacy at the same time. And I can open all the lights on this part of the room early morning and do my make up without bothering my room mate. And black out blinds are really black out. Beds really comfortable. Well done. Definitely recommend and come back again.

Although the hotel has a long history, it is very well maintained including the public areas and the guest rooms. The SPA was great with a calming atmosphere. The gym was a bit old but had enough facilities to support the workout. We enjoyed the restaurants and the activities in the garden.