Hotel Mesra Haiwan Peliharaan di Tokyo

We wanted a hotel right next to Tokyo Station as we were traveling by Shinkansen, and it doesn't get much closer than this. Like many modern hotels in Tokyo located in office towers, the actual lobby isn't on the ground level. This was a little annoying but it is what it is. Our room was spacious as expected, with views of Nihonbashi and the east side. Plenty of room to open up our big suitcases. The chaise longue next to the windows was a comfortable place to spend time on. The bathroom had a large wet room, equipped with a rainshower next to the bath tub. The glass wall meant that one could be in the bathroom and look out not only at the room, but at the rest of Tokyo if curtains were drawn. My main complaint was the shortage of TV channels with English or non-Japanese broadcast. We stayed in local Japanese hotels where they offered more international programming, so why didn't Shangri-La?! Service was otherwise fine, with check-out available via the Shangri-La app on one's mobile phone.

The uniqueness of this five-star hotel is that it offers unparalleled comfort and first-class service. Whether you are traveling for business or vacation, we can meet your needs here. I was impressed with the modern amenities and thoughtful details in the hotel room. What's more worth mentioning is that the hotel's waiters always maintained smiles and enthusiasm, which made me feel more cordial and warm. If you are looking for a quality five star hotel then this hotel is undoubtedly your best choice.

The room was dark and 15m2. Read well all the details of the Hotel before doing the reservation. Ive read regarding 15m2 and was ready for it, but that it will be almost black and with window to the wall - was a real surprise. The rest is ok: good service, moderate breakfast and great location.

Great location by Hibiya station with private entrance/exit at the local basement. We appreciate the large closet and bathroom, which is spacious by any typical Japan room size. Could have done better with their daily in-room refreshment or welcome amenities especially for a luxury hotel. We got a pack of snack and that was it for the entire 4 nights stay. Otherwise, everything else is good and we enjoyed our stay!

A bit outside of Shinbuku but still very good connections. Has own Hilton Bus to Shinbuku station, which is really useful. Fitness, Sauna, small Onsen and pool were very nice, not very new renovation but we liked it a lot. Executive Lounge was a bit disappointing, because nothing really special and every day more or less the same. We missed some good Sushi or longer opening times. We enjoyed our stay anyway.

Enjoy our 5 nights stay at this lovely hotel! The hotel was kept very clean even around the common areas despite being a hotel that allows you to bring your dogs. Every morning you get to see owners dining at the cafe with their cute dogs, which was very therapeutic for my friend and I. Hoel staff were also very helpful, and always ready to lend a helping hand. Hotel room size was ok, there was just enough space for 2 large and 2 cabin luggage to be opened at the same time in the twin room. Location is just 2 mins walk from JR line and 6 mins from Metro, quiet environment but yet you can find food options and convenience stores, all within 1-5 mins walk !

房間乾淨衞生，每次出差都來這裏住。這裏位置方便，工作人員服務態度好，景觀也很不錯，尤其是店裡的床品和洗浴用品比較舒服，而且空調不乾燥，温度合適，總之就是還蠻舒服的。

For various reasons we had to extend our stay by another night and were pleased to do so. It allowed us to experience K’shiki restaurant as well as Tapas Molecular Bar which we were already booked into. Osamu Okazaki ensured that our check in went extremely smoothly and offered services which made us feel very welcomed. He really did relieve the stress that had been caused by the day’s events. The room was magnificent and allowed us to totally unwind. The hotel is close enough to places of interest to fill your time if needs be. The restaurants were exceptional. K’shiki with it’s vague nod towards italian cuisine was exceptional. We chose Chef’s Dinner Menu and each course was interesting and surprising. Service was exceptional. Tapas Molecular Bar is one of those restaurants which is really special in the world. It’s hard to write a review without ruining the surprises. Suffice to say with only seating for eight you really do need to consider your reservation well in advance. Chef Kento Ushikubo is as talented as it gets. His food is intense in taste, creative and in many cases just baffling. He could almost be a member of the Magic Circle with the illusions he creates. One of the most thoughtful and considerate people I have met, and meet him you do because he is with you preparing everything throughout the meal, you just wanted to applaud with a standing ovation at the end. He made it particularly special for our wedding anniversaries and I can’t say how because it would spoil another illusion. I was just staggered that with all our experience of eating throughout the world we were introduced to new experiences. Spoiler alert; I cannot believe his ‘powdered ice cream’ has not been ‘borrowed’ by other chefs. Sadly, unless we manage to return, some of those experiences will be a once in a lifetime event. Thank you for a memorable evening

We truly enjoyed our stay here. The staff was so friendly (and they all spoke English) and it really made our trip to Tokyo so much sweeter and enjoyable. It was very refreshing compared to the other hotel we stayed at. We were treated very much like VIPs all throughout our stay. Special mention to Yui, Fred and Alexis who helped us with everything from finding stores, spas, restaurants, transportation arrangements, etc. And was super enjoyable to talk to. They even have great extras like free gourmet coffee, free happy hour drinks, and free morning post hangover shots. Lol! I really like the set up of the room. Its a well thought out layout. It’s spacious and the bathroom layout is separated like a suite - like shower and separate room for the WC. So one doesn’t have to wait for the other and both can use with privacy at the same time. And I can open all the lights on this part of the room early morning and do my make up without bothering my room mate. And black out blinds are really black out. Beds really comfortable. Well done. Definitely recommend and come back again.

Although the hotel has a long history, it is very well maintained including the public areas and the guest rooms. The SPA was great with a calming atmosphere. The gym was a bit old but had enough facilities to support the workout. We enjoyed the restaurants and the activities in the garden.