Hotel Mesra Haiwan Peliharaan di Tokyo

We wanted a hotel right next to Tokyo Station as we were traveling by Shinkansen, and it doesn't get much closer than this. Like many modern hotels in Tokyo located in office towers, the actual lobby isn't on the ground level. This was a little annoying but it is what it is. Our room was spacious as expected, with views of Nihonbashi and the east side. Plenty of room to open up our big suitcases. The chaise longue next to the windows was a comfortable place to spend time on. The bathroom had a large wet room, equipped with a rainshower next to the bath tub. The glass wall meant that one could be in the bathroom and look out not only at the room, but at the rest of Tokyo if curtains were drawn. My main complaint was the shortage of TV channels with English or non-Japanese broadcast. We stayed in local Japanese hotels where they offered more international programming, so why didn't Shangri-La?! Service was otherwise fine, with check-out available via the Shangri-La app on one's mobile phone.

The uniqueness of this five-star hotel is that it offers unparalleled comfort and first-class service. Whether you are traveling for business or vacation, we can meet your needs here. I was impressed with the modern amenities and thoughtful details in the hotel room. What's more worth mentioning is that the hotel's waiters always maintained smiles and enthusiasm, which made me feel more cordial and warm. If you are looking for a quality five star hotel then this hotel is undoubtedly your best choice.

The room was dark and 15m2. Read well all the details of the Hotel before doing the reservation. Ive read regarding 15m2 and was ready for it, but that it will be almost black and with window to the wall - was a real surprise. The rest is ok: good service, moderate breakfast and great location.

Very nice service. They all speak fluent English and know diff kind of languages. The rooms size is big and spacious, neat and tidy. Everyone is polite and helpful, greet you every time when you pass by. Definitely worth the money, but the only thing to complain is that rhere is no socket beside your bed which is inconvenient.

A bit outside of Shinbuku but still very good connections. Has own Hilton Bus to Shinbuku station, which is really useful. Fitness, Sauna, small Onsen and pool were very nice, not very new renovation but we liked it a lot. Executive Lounge was a bit disappointing, because nothing really special and every day more or less the same. We missed some good Sushi or longer opening times. We enjoyed our stay anyway.

I love this place. It is very nice place for staying in Tokyo. There are all opportunities to have a good rest. Maybe the small is little, but there are everything you need. People in the hotel are very kind and smiling

If your looking for a taste of North America in Tokyo , then have a drink and order some familiar food here. We had fries a burger , and appies that we recognized at the bar and it outstanding … They also have a creative drink menu . All served in four seasons style and great service . Yes it’s pricey , but it was so worth it .

For various reasons we had to extend our stay by another night and were pleased to do so. It allowed us to experience K’shiki restaurant as well as Tapas Molecular Bar which we were already booked into. Osamu Okazaki ensured that our check in went extremely smoothly and offered services which made us feel very welcomed. He really did relieve the stress that had been caused by the day’s events. The room was magnificent and allowed us to totally unwind. The hotel is close enough to places of interest to fill your time if needs be. The restaurants were exceptional. K’shiki with it’s vague nod towards italian cuisine was exceptional. We chose Chef’s Dinner Menu and each course was interesting and surprising. Service was exceptional. Tapas Molecular Bar is one of those restaurants which is really special in the world. It’s hard to write a review without ruining the surprises. Suffice to say with only seating for eight you really do need to consider your reservation well in advance. Chef Kento Ushikubo is as talented as it gets. His food is intense in taste, creative and in many cases just baffling. He could almost be a member of the Magic Circle with the illusions he creates. One of the most thoughtful and considerate people I have met, and meet him you do because he is with you preparing everything throughout the meal, you just wanted to applaud with a standing ovation at the end. He made it particularly special for our wedding anniversaries and I can’t say how because it would spoil another illusion. I was just staggered that with all our experience of eating throughout the world we were introduced to new experiences. Spoiler alert; I cannot believe his ‘powdered ice cream’ has not been ‘borrowed’ by other chefs. Sadly, unless we manage to return, some of those experiences will be a once in a lifetime event. Thank you for a memorable evening

We truly enjoyed our stay here. The staff was so friendly (and they all spoke English) and it really made our trip to Tokyo so much sweeter and enjoyable. It was very refreshing compared to the other hotel we stayed at. We were treated very much like VIPs all throughout our stay. Special mention to Yui, Fred and Alexis who helped us with everything from finding stores, spas, restaurants, transportation arrangements, etc. And was super enjoyable to talk to. They even have great extras like free gourmet coffee, free happy hour drinks, and free morning post hangover shots. Lol! I really like the set up of the room. Its a well thought out layout. It’s spacious and the bathroom layout is separated like a suite - like shower and separate room for the WC. So one doesn’t have to wait for the other and both can use with privacy at the same time. And I can open all the lights on this part of the room early morning and do my make up without bothering my room mate. And black out blinds are really black out. Beds really comfortable. Well done. Definitely recommend and come back again.

Not the most bustling area of town/city if that’s what you are looking for. But a really really nice and grand hotel with banquet rooms and nice pretty garden that looks amazing day and night. Room was big and spacious and we even got tempur beds that could be raised/lowered at a touch of a button!