Hotel Mesra keluarga di Zhangjiajie

I thoroughly enjoyed my stay here. I traveled as a solo female on a last-minute whim with little to no Chinese language skills. Not only was I greeted warmly, but the staff were exceptionally nice. They helped me book a day trip to Zhangjiajie, including transport. They made a great effort in solving my problems and ensuring I was okay. They even made sure I ate and helped me with ordering food, accommodating my dietary requirements by translating and selecting suitable meals. The room was beautiful and spacious. I loved how everything was automatic, including the curtains. They even had one of those bidet/automatic toilets. The hotel is super close to Tianmen Mountain, allowing me to visit early in the morning and still have time to go to Zhangjiajie Grand Canyon and Glass Bridge. It is also close to the 72 Wonders Tower (72 Qilou). On my first night, I couldn’t figure out how to get Didi working, and one of the staff booked it for me. I highly recommend this hotel—10/10!

住了兩天 第一天被子就一股捂包子味 第二天想換一換也不給換 早上八點多出門説讓幫忙打掃一下房間 下午五六點回來了還沒給打掃 店主態度也一般般 不太熱情 本地人問什麼也都不太清楚 去張家界別的酒店人家還給發攻略 好處是房屋陳設比較好 傢俱都是竹子木頭的 一股清香味

做為老牌的五星級酒店，設施雖説老舊了些，但整體感覺還是不錯的，寬敞明亮，帶個大陽台，早上晨練入目就是層層山峯，雲霧繚繞。晾衣架方便洗曬衣物，還不用擔心會被雨淋。床挺大，一個人睡很舒服，衞生間配有浴缸🛁，爬山累的不行可以好好泡下，非常解乏。客房服務熱情，有任何需求會得到及時反饋👍🏻！酒店位於武陵源風景區，距武陵源標誌門大約步行15分鐘左右，一路都是各種小店，很熱鬧。去魅力湘西劇院也很方便，步行15分鐘左右。酒店商旅部免費提供旅遊諮詢服務，還有手繪景區圖，對於我的問題一一回答，還編輯了景區遊玩線路，幫我們訂了演出票，讓我們旅行更輕鬆便捷，非常感謝！

The hotel is situated just one street behind the main road, what makes it a quiet hotel in terms of street noises. The friendliness of the hotel owners is out of this world and top class. The patience she displays in helping us plan our best tour is unprecedented. Also the openness to her family is heartwarming. The duplex room is spacious and has a nice bath and great beds and the airco is great. However there is some wear and tear of the room. But this is just a minor thing. So if you are planning to visit the national park of Zhangjiajie and want to have a great and warm hostess, this is your hotel.

房間有免費升級，是個驚喜！還贈送的有早餐，早餐品種豐富，地理位置非常好，離景區很近，出酒店有很多超市，購物吃飯都很方便。特別價格非常實惠，會推薦朋友過來。

Booked this room for my family. The room is super spacious and elegant. Really love their wall printings and design. It might look less modern than other hotel but its cleanliness is still great and nice. Recommended.

Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.

I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign). She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better. The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her. It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.

Lokasi hotel sangat baik dan mudah dicari. Berhampiran dengan Xiangxi yang menawan. Apa yang lebih baik ialah terdapat tempat letak kereta yang bebas dan longgokan pengecasan. Walaupun pengecasan perlahan, ia sangat mudah. ​​Ia betul-betul di pintu masuk hotel dan restoran di tingkat bawah hotel.Rasanya sedap dan harga yang berpatutan.Key hotel masih sangat baru.Katilnya memang selesa.Sayang kena rushing,kalau tak nak sangat. tinggal dua hari lagi. Bufet sarapan yang disediakan oleh hotel juga sedap. Lebih baik kalau ada lebih banyak variasi. Nah, kalau saya masih berpeluang melancong ke Wulingyuan, saya akan fikirkan hotel ini dengan segera, dan ia juga hotel yang saya sanggup pilih lain kali.

We booked the hotel so that the kids can be happy with the pools, but it was closed! All the pools where completely closed! The hotel is a little run down, no english speaking personal at the reception, no restaurant to eat (except for breakfast), the location is very good as in walking distance for restaurants, stores and cableway to Tianmen