Hotel Dengan parking di Aragon, Spain

The hotel front desk helped me call a taxi to the train station. The breakfast was OK. The hotel is not far from the cathedral, which is convenient for travel. It takes only a few minutes to walk to the commercial street. The hotel environment is good.

The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave. Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment. At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before. Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level. The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.

Everything was great, the only thing they could improve is the soundproofing of the rooms since the room faced the street where there were entertainment establishments and there was quite a bit of noise even at dawn.

What an amazing find, we where very happy staying here. Rooms are fantastic, just as shown in the pictures, clean tidy, spacious, large bathroom minibar in the room with reasonable priced items. Check in was very easy and we left our bags as we where early, staff very helpful checking us in and offering directions of places to visit. Hotel located close to town, stations and eateries, we had a great base for exploring Zaragoza. Breakfast was good, plenty of items to choose from, good selection of food and coffee (via a coffee machine). The hotel is superb itself, not dated, not in need of updates its just perfect. We didnt use the in house restaurant as we ate out in plenty of the others in the area.

Hôtel confortable, très bonne literie. Accueil chaleureux, petit déjeuner copieux. Très bien placé, rue calme, à deux pas de la place d'Espagne. On reviendra !

A basic hotel that to sleep on a work trip is good, with parking right in front.

The hotel is in excellent conditions. The location is ideal for my intention, the large room, only little light if you have to put a but, and the bathroom was not missing a pearl. Very happy.

Our second time staying at this hotel and it was good. We arrived with two small dogs. In order to avoid our dogs causing noise and inconvenience to other guests if we left the room, we decided to have room service. Reception advised room service was available from 20.30, however when we called ro place food order at 20.30 we were told the kitchen was closed because they were preparing for a wedding next day. A big disappointment!!. The city itself is beautiful and the people are so nice. We hope to visit again in 2025.

I was away from the city at the weekend and asked staff if I could have the same room on my return. They happily obliged.

Did not realize there was more than one NH in Zaragoza so went to wrong one. Staff at the Gran were outstanding from reception to bellhop to car park attendees to breakfast. Shame rooftop is not utilized for a pool / sun deck. The Gran would have been impressive in it's day but is in need of renovation. Location great. Stayed 4 nights.