This is a local Indonesian chain hotel. The room facilities are average, but there's a good selection for breakfast. There are also restaurants nearby. It's okay for a business trip.
Clean, comfortable, varied breakfast menu. Need to be improved at the reception, maybe if there are many guests there can be 2 receptionists. 1 receptionist serves room reservations, so when checking in there is a long wait. Even though there are 2 unused computers and there is 1 staff who is just standing there who should be able to help with the check-in process. Also, this is the first time I have checked out and been asked for my ID card again. It's a bit complicated. Otherwise, it's very satisfying.
Pleasant stay here. Staff friendly and helpful. A nice hotel labelled bag for hand carry. Love the toothbrush set. Wide nice breakfast spread. A worthy hotel to stay in Palembang
The receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
Stains exists on freshly washed bed sheets. The hotel's laundry somehow couldn't get rid of such stains leading to perception of unwashed / unchanged bedsheets
Bath towels have fermented smell like they have not been sunned / dried enough after washing
Facilities: The hotel is well-maintained and has aged gracefully, though there's a slight musty smell.
Cleanliness: Everything is very clean, especially the main hall. Breakfast is plentiful and delicious.
Service: Very warm and polite. Extending my check-out by an hour was no problem at all.
Environment: Located inside a shopping mall, which is convenient for shopping.
The hotel is new and clean and is located very close to the airport. The help me with the shuttle two times and also it was great the possibility that it was possible to have breakfast very early in the morning due to Ramadan at 4 am I had early flight. Otherwise, no negatives the room is big and everything is great.
Amazing
120 ulasan
9.5/10
Harga bermula
NZD 67
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Parking di South Sumatra
Terokai Ulasan Tetamu Hotel di South Sumatra
Lihat semua
9.1/10
Great
GGuest UserNovotel Palembang is easily one of the best 5-star hotels in Palembang! Its prime central location makes it a perfect base for exploring the city, with easy access to attractions and business districts.
The spacious rooms are modern and comfortable, ensuring a relaxing stay. Food lovers will be delighted—the dining options here are delicious, offering a mix of local and international flavors.
While the price point is slightly on the higher side, the quality of service, amenities, and overall experience makes it worth every penny. Highly recommended, and I’d definitely choose Novotel again on my next trip to Palembang!
Novotel Palembang adalah salah satu hotel bintang 5 terbaik di Palembang! Lokasinya strategis di pusat kota, dekat dengan tempat wisata dan pusat bisnis.
Kamarnya luas dan nyaman, cocok untuk relaksasi. Makanannya juga lezat, dengan pilihan hidangan lokal maupun internasional.
Meski harganya sedikit premium, pelayanan dan fasilitasnya sepadan dengan kualitasnya. Sangat direkomendasikan—pasti akan menginap lagi di sini kalau ke Palembang!
RRanopThe hotel is a bit far from the city center, but I chose it because it’s conveniently located near my workplace. I was really impressed with the cleanliness, comfort, and service. Everything was excellent. The amenities were complete, the staff were attentive, and the overall experience truly felt like a genuine five-star stay.
However, I was a bit surprised to learn that a deposit of Rp500,000 per room was required upon check-in, as this information was not mentioned on Trip.com. It would be helpful if this detail were clearly stated in advance for guests’ convenience.
Even though it’s not right in the heart of the city, transportation is easy since online taxis are readily available. Getting to the city center or exploring nearby attractions was no problem at all. Overall, it was a pleasant and comfortable stay. Definitely a hotel I’d consider returning to.
QQZenPleasant stay here. Staff friendly and helpful. A nice hotel labelled bag for hand carry. Love the toothbrush set. Wide nice breakfast spread. A worthy hotel to stay in Palembang
GGuest UserHarper Palembang is a solid choice for business travelers seeking comfort and convenience. The hotel offers clean, well-equipped rooms and a strategic location, making it easy to reach offices or meeting spots.
While it’s a mid-level hotel, the service is efficient, and the facilities meet essential needs—perfect for a hassle-free work stay. Would recommend for those prioritizing value, cleanliness, and location over luxury.
Harper Palembang adalah pilihan tepat untuk perjalanan bisnis. Kamarnya bersih dan nyaman, lokasinya strategis, dan aksesnya mudah ke pusat kota atau kantor.
Sebagai hotel mid-level, pelayanannya baik dengan fasilitas yang memadai. Cocok untuk yang mencari akomodasi praktis tanpa perlu kemewahan. Direkomendasikan!
BBackup DataGood Enough For their Price. Clean Enough even without Lift. But For That Price. It's absolutely Worth it. In the center of Palembang and business district. Room not to big but enough.
FFenlibenpaodedaeFacilities: The hotel is well-maintained and has aged gracefully, though there's a slight musty smell.
Cleanliness: Everything is very clean, especially the main hall. Breakfast is plentiful and delicious.
Service: Very warm and polite. Extending my check-out by an hour was no problem at all.
Environment: Located inside a shopping mall, which is convenient for shopping.
AAnonymous UserThe receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
PPenikmat JalananI stayed with my wife and 2 children (2 rooms) at the hotel. The hotel service seemed unprepared to handle the large number of guests. The breakfast room was very small and unable to accommodate guests, as well as the limited food options. We had to wait 15 minutes in front of the reception with other guests to get a seat for breakfast. Towels at the swimming pool were also unavailable. The parking area was quite spacious behind the building, but there was a lot of trash and construction debris. Otherwise, it was standard for a 4-star hotel.
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