Hotel Dengan parking di Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

We were a family of five, including two adults, two elderly family members, and a 4-year-old boy, and stayed at JEN Penang for two nights. The hotel is in a very convenient location, with shopping malls and many well-known local restaurants within a 5 to 10-minute walking distance. However, due to Penang's hot and humid weather, I would not recommend walking outdoors between 11:00 a.m. and 4:00 p.m. The staff were friendly and welcoming throughout our stay. Breakfast offered a reasonable variety of options and was sufficient for a pleasant start to the day. The hotel has a swimming pool, although it is relatively small. One side of the pool, which accounts for about one-third of its size, has a depth of 2 metres. As a result, the usable space for younger swimmers is somewhat limited, and the pool can feel crowded during the afternoon. There is also a separate children's pool, which is suitable for toddlers aged around 2 to 3 years old. While the hotel generally met our expectations, it does feel a little dated in some areas. We also encountered some cleanliness issues in our bathroom, which was disappointing and not quite what we expected from a property under the Shangri-La Group. In addition, it would be a nice touch if children's amenities could be provided proactively at check-in for families travelling with young children, rather than requiring guests to request them separately. Overall, the hotel's excellent location, friendly service, and family-friendly facilities make it a good choice for exploring George Town and Penang. With some improvements to housekeeping standards and family amenities, the guest experience could be even better.

Overall, I had a pleasant stay and a good experience. The staff were all very polite, friendly, and helpful, which made us feel welcome throughout our stay. The hotel itself is a little dated, and some areas could benefit from better maintenance. The tiles underneath the sink were cracked and looked as though they might come loose, which was a bit concerning. There were also some marks and stains around the sink area. They may simply be due to age or water stains, but they gave the bathroom a less clean appearance. One thing that concerned me was the presence of Charlie ants (rove beetles). We noticed them outside the room, and there were also quite a few in the steam room. Although the hotel has placed notices to warn guests about them, they are extremely small and difficult to spot unless you look very carefully. Since contact with them can cause skin irritation, it was a little worrying. Overall, the staff provided excellent service, and we enjoyed our stay. I hope the hotel can improve the maintenance of the facilities and continue taking measures to reduce the presence of Charlie ants, as these improvements would make the experience even better.

We chose The Lone Pine Hotel to celebrate our wedding anniversary. I was worried that arriving too late on the first day would spoil the romantic vibe, but the hotel was incredibly accommodating. They proactively arranged for our cake and gifts to be delivered the next morning, allowing us to enjoy them leisurely – this thoughtful detail was a huge plus. As for the view, we were lucky enough to be upgraded to a sea-view room. The endless blue ocean outside the window offered a superb vista. Even more surprising was that I had only booked breakfast for the first day because we had an early start on the second. Yet, the hotel upgraded our second day's breakfast for free – so incredibly considerate! The food was the major highlight of this trip: I highly recommend the fried chicken at the breakfast buffet; it's crispy on the outside and tender on the inside, usually gone before 11 AM. After 10 AM, there's also an outdoor Welcome Drink by the pool, and the adjacent Barbecue area offers amazing fried kway teow and roti canai. The overall dining atmosphere was very chill. The location is also very convenient, just a few minutes' walk to late-night snack stalls and the beach torch performance. Finally, I must praise the nighttime experience – many might mind the sound of the waves, but I absolutely love falling asleep to them; it's incredibly therapeutic and relaxing. It's basically a place where you can just unwind for a couple of days 🎶. One small suggestion: The hotel could perhaps optimize the color scheme of its lighting. Overall, I highly recommend this hotel to anyone who loves a slow pace and a seaside getaway! 🌊🍗

The location is super convenient! There's a food court right downstairs with all sorts of delicious options, and even a few durian stalls. You can walk to all the attractions from here. The room was clean and very quiet, with a great view.

The room was clean and smelled nice upon entry. The water pressure was good, and all amenities were provided. The only downside was that the soundproofing wasn't great. The breakfast selection was limited. However, the location was excellent, close to many dinner options, cafes, and restaurants. The staff provided good service. It was definitely worth the price I paid. Also, it's close to souvenir shops.

Our overall experience during this stay was extremely satisfying. The hotel boasts a beautiful environment, facing the sea with stunning views, especially the infinity pool and ocean scenery which are perfect for photos. The room was spacious, clean, and comfortable, and the bed was very good, allowing us to truly relax. The hotel is ideal for families with children; our little one had a great time. The pool and beach are both very convenient, and you could easily spend the whole day there without getting bored. The staff were friendly and welcoming, and both check-in and check-out were smooth. The breakfast offered a wide variety of choices and tasted good. If you're looking for a relaxing getaway, this is an excellent choice. My only small suggestion is that the pool can get quite crowded during peak season, so I hope they can add more loungers in the future. Overall, I would recommend it to friends and would stay here again.

I recently had a stay at Kingston Hotel 13, and it was a great experience overall. The property is well-maintained, clean, and in a fantastic location that makes getting around very convenient. What really stood out during my visit was the level of service, specifically from Sutharsan. He was incredibly professional, welcoming, and went out of his way to ensure I had everything I needed for a comfortable stay. It is rare to find such genuine hospitality, and his assistance truly made a positive difference in my trip. If you are looking for a reliable, comfortable place to stay with staff who actually care about your experience, I highly recommend this hotel. I’ll definitely be looking to stay here again on my next visit.

This hotel is an excellent introduction to Penang as it was for me on my first day in town exploring and getting to know the main city area. Close to downtown center the hotel provides an ideal location for explorers who want to be close to all the major sites Penang has to offer. In the immediate area is George Town with venues including the Clan Jetties, UNESCO heritage sites, Armenian Street and a vast array of street art all worth stopping to visit. The hotel itself is clean and tidy with helpful and friendly staff who went out of their way to help accommodate me upon my early arrival (holding my luggage until check in time). The room was comfortable and for amenities there was an onsite laundry room that helped ensured traveler like me had the opportunity to refresh their baggage for the next adventures ahead. As a heads up to future travelers: the hotel is located near some stunning mosques that although were great to visit, do have prayer sessions throughout the day and night which all hotel travelers can clearly hear in their rooms. Not recommended for light sleepers or anyone who minds the sound. Overall the hotel was a great place to start my Penang stay and exploration.

Hotel average. Not satisfied with the difference in check in counter&the deposit is quite high for average hotel. Receipts for deposit provided only by request. The pressure for toilet bidet is too slow. Room is clean & spacious however the pillow is too light&causing a headache in the morning. Charge for parking is too high & unacceptable for guest shoud be waive.