Hotel Dengan Parking di Punjab, Pakistan

Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.

It was beyond my expectations in such a attractive price And I cam to know they have multiple sites So they are all over the city Plenty of space to park your cars Multiple rooms options hot water also avalaible amazingly The best thing is the reception and the found house keeping staff They are ready to serve and ready to make u comfort As much there in capacity ROOMS ARE EXACT AS AS THEY SHOWN ON PICTURE HIGHLY RECOMMENDED

Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care. All the staff are kind and courteous and will do the upmost to help hotel guests. Rooms are well appointed and the beds are very comfortable. Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled. I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.

Firs time stayed in this hotel and honestly it’s 10 on 10 . Amazing location and great atmosphere.

Very pleasant stay and decent room services. One complaint is there was a stain on blanket which I requested to get replaced and wasn't done. There was a slight musty odour but not too overpowering. Will definitely recommend proper cleaning and steaming of blankets and sheets and pillows. Else everything was good. Food was average and bit on pricier side.

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.

We had an excellent stay. The hotel and the staff were amazing throughout our stay of 10 days. The breakfast and the location was also superb. Cannot fault it for anything. The complimentary airport drop off and pick up was added benefit which other hotels do not provide. We will be coming back again.

Saya menginap di hotel ini bersama isteri saya selama lebih dari 1 minggu. Saya sebelum ini menginap di tempat-tempat seperti Hilton, Mariott (untuk urusan kerja) jadi pada mulanya saya agak ragu-ragu untuk menempah tetapi kini gembira kerana telah mengambil risiko. Jika anda tetapkan, lokasi apartmen ini diketepikan (ia kira-kira 5 minit perjalanan dari tempat-tempat menarik) - layanan yang saya terima adalah luar biasa. Secara khususnya, saya ingin memanggil Muhammed Umair dan Ghulam Kamber. Kedua-dua mereka mempunyai kemahiran pejabat hadapan yang sangat baik dan memahami cara berurusan dengan tetamu (tanpa membuang masa). Memandangkan saya belum pernah menginap di kawasan ini sebelum ini, saya mempunyai banyak perkara kecil yang perlu saya selesaikan (dan begitu juga isteri). Kedua-duanya profesional, sopan dan sangat prihatin. Terdapat beberapa kali mereka membantu menempah perjalanan, memesan makanan bukan hotel, membantu mendaftar masuk/keluar dan mereka juga bertindak sebagai teman perjalanan yang sangat membantu. Terima kasih kerana turut menangani keinginan malam dan permintaan sarapan lewat kami.

The hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care. However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use. Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.