The front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.
Hotel berhampiran Centro,Santiago66.7% pelancong memilih kawasan ini
PPengguna Tetamu2025.02.09
This a nice hostel with great potential. We had a lovely room with tv and kitchenette but the kitchenette wasn’t really usable as the job wouldn’t work and there wasn’t enough utensils.
Similarly the outdoor shared kitchen didn’t have enough utensils to be usable.
The pool area was nice enough. Our highlight though was the breakfast and the lovely friendly lady from Nicaragua who was serving it, she is a great asset to the company.
The area is ok and you can walk to the centre but it’s definitely not one of the best areas in the city.
Hotel berhampiran Centro,Santiago66.7% pelancong memilih kawasan ini
PPoon KC2025.03.07
Staying here for Just a day after arriving from Punta Arenas before we head up to Manchu Picchu .
To many homeless staying around the property and after hours , the hotel will need to lock their gates . Regards
Hotel berhampiran Centro,Santiago66.7% pelancong memilih kawasan ini
PPengguna Tetamu2024.12.02
Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.
Hotel berhampiran Centro,Santiago66.7% pelancong memilih kawasan ini
AAly☀️2026.02.20
Super friendly & full of character with a fab little pool in a great location ! Staff really helpful & rooms quaint with lots of open spaces and garden
Hotel berhampiran Vitacura,Santiago33.3% pelancong memilih kawasan ini
WWeishajiaoyongjingsunsimiao2020.03.23
Pada hari terakhir penginapan, saya sangat berat hati. Orang dah biasa. Walau bagaimanapun, musim luar akan berakhir tidak lama lagi, dan harga akan menjadi sangat tinggi dalam beberapa hari akan datang. Ia mempunyai hubungan tertentu dengan lokasi hotel. Taman komuniti berdekatan sangat bagus. Sebuah restoran yang bermula dengan M sangat meriah.
Sangat Baik
102 ulasan
8.7/10
Harga bermula
€ 52
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Pools di Santiago Metropolitan Region
Terokai Ulasan Tetamu Hotel di Santiago Metropolitan Region
Lihat semua
9.6/10
Amazing
HHaiThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
GGuest UserSure! Here's a sample review for a hotel:
---
**Exceptional Stay at The Grand Harbor Hotel!**
I recently had the pleasure of staying at The Grand Harbor Hotel, and I must say it exceeded all my expectations. From the moment I arrived, I was welcomed by the friendly and professional staff who made check-in quick and easy. The lobby was elegantly designed, creating a warm and inviting atmosphere.
My room was spacious, spotless, and beautifully decorated, with stunning views of the harbor. The bed was incredibly comfortable, and the amenities provided ensured I had everything I needed for a relaxing stay. The complimentary Wi-Fi worked seamlessly throughout my visit, which was a huge plus for both business and leisure purposes.
The hotel’s on-site restaurant offered an outstanding dining experience. The breakfast spread was extensive, featuring fresh, delicious options to start the day. I also had the chance to try dinner at the hotel’s restaurant, and the food was top-notch, with creative dishes that were expertly prepared.
One of the highlights of my stay was the hotel’s spa, which provided a serene and rejuvenating atmosphere. The services were indulgent, and the staff were professional and attentive.
The location is perfect—close to the city center, making it easy to explore local attractions, but also peaceful enough to enjoy a restful night’s sleep.
Overall, The Hotel provided a truly memorable experience, and I look forward to staying here again on my next visit. Highly recommended!
AAnnaAmazing hotel, I liked absolutely everything! I lived on the 18th floor in room 1803, absolutely stunning view from the window of the Andes and the city, I enjoyed every day at the hotel! Cleanliness, great breakfast, although not enough hot food, but this is compensated by wonderful cheeses and fruits. Perfect location. I had dinner in the hotel restaurant - everything was very tasty, good selection of wine. Warm pool on the 20th floor, gym. Very friendly staff. I recommend the hotel for a stay in Santiago and will be happy to come back again! Thank you for the wonderful welcome! ❤️❤️❤️
GGuest UserWe were very frustrated upon arrival as we had advised our flight and ETA and nobody was there to pick us up. We had to pay US$32.00 to take a taxi which was crazy and upon arrival at hotel we were told that the phones were donw (as we did try to call several times without a response). There should have been some form of communication even via Whats app or email and there was none. The phones had been down since 10 am that morning. Before storm started
In the evening we had dinner and the service of 3 people was super slow with a number of people being frustrated.
On the other hand next day for lunch we had Monica and she was amazing waitress.
GGuest UserSuper close to the airport.
Excellent for transit.
The airport transfer service is complimentary and reliable.
Driver made clear instruction on pick up so that it was smooth.
Transfer to the airport was arranged on arrival to the hotel.
The room is big with high ceiling.
There is nothing to complain about the room.
Just there is no supermarket / restaurant near by the hotel.
YYNFThe service girl at the front desk is very good. Whether arranging check-in, arranging breakfast or answering various inquiries, she does her best and is enthusiastic. Her English level is also very good. Security is always open and greeting. The beds and supplies in the house were all clean and dry. The room on the side was bright and bright, and the scenery outside the window was beautiful. The tallest tower in America on the left and the famous snow-capped mountains in the distance on the right were clearly visible. Overlooking a quiet yet lively street. It is only walking distance from the supermarket at the foot of the tallest tower, opposite the Starbucks and below, surrounded by pizza, McDonald's, KFC or other hotel restaurants. The transportation is convenient and safe. The breakfast is rich and delicious. Yogurt, cheese balls, kiwi fruit, ”sweet twists” and coffee are all my favorites.
VVIDASAFETYAccording to the client, it is located in the north of the capital Santiago, where safety is the top priority and the surrounding environment is also good. It is only 20 minutes away from the airport and is convenient for travel.
GGuest UserVery comfortable, breakfast downstairs, good environment, and safe nearby. There is a large shopping mall next to it, you can go shopping. This is a very safe area. Travel is also very convenient
AAlexeyOverall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.
GGuest UserThe front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.
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