Hotel Dengan Pools di Antalya Province, Türkiye

The room was a good size and the beds were comfortable. Housekeeping was reliable, with fresh towels and bottled water provided every day. Breakfast offered a good variety of food, and items were replenished quickly by attentive staff. Unfortunately, there were numerous flies around the dining area and on the uncovered food, which significantly detracted from the experience. Room service was generally acceptable, although the quality did not reflect the prices charged. It felt expensive for what was provided and fell short of what I would expect from a four-star hotel. The complimentary shuttle bus to the beach was a welcome benefit. Unfortunately, my positive impression of the hotel changed dramatically midway through our stay. Shortly after room service had delivered our meal, I received a phone call asking me to come to reception. I was informed that because my room service bill was approaching £100, I needed to settle it immediately as I was considered a “high-risk” guest. I found this surprising and inappropriate, particularly as I had already paid for my accommodation in full before arriving. When I attempted to pay by card, I was told twice that my payment had failed. I was then asked to use another card, which I did. When I returned to my room to eat my now cold meal, I checked my banking app to understand why my first card had supposedly failed. To my surprise, I discovered that all three payment attempts had actually been processed, meaning I had been charged three times. I immediately returned to reception and showed staff the transactions on my banking app. Despite the evidence, I was initially told the payments had not gone through, that I was mistaken, and that everything would automatically correct itself once they balanced the accounts at the end of the day. The refund did not happen. The following day I returned to reception with the same evidence. Staff apologised and acknowledged that I had indeed been charged multiple times, assuring me that a refund would be processed. However, I was repeatedly told that the matter would be dealt with by the accounts department and that it could take up to 21 days for my money to be returned. As I was checking out today, four days after the duplicate charges were made, I had still not received the promised refund or the written confirmation that I had repeatedly requested. In an effort to resolve the matter privately before leaving, I also sent a polite WhatsApp message to the hotel outlining my concerns and requesting assistance. That message received no response. Most concerning of all, during the checkout process the same member of reception staff attempted to charge me again for the very same room service bill that had already been paid and had resulted in the duplicate charges. Had I not been paying close attention, I could easily have been charged yet again. If I had been travelling on a tighter budget, having hundreds of pounds tied up because of the hotel’s mistake could have had a serious impact on the remainder of my trip. What disappointed me most was not that an error occurred—mistakes happen in every business—but the lack of urgency, accountability and communication in resolving it. Overall, there were aspects of the hotel that we genuinely enjoyed. The reception team were friendly, housekeeping was reliable, and breakfast staff worked hard. Unfortunately, the handling of this financial issue completely overshadowed those positives. I have retained screenshots of the duplicate transactions, my banking records and my communications with the hotel. This review is an accurate account of my experience. If my refund is received promptly after my departure, I will happily update this review to reflect that. However, based on my experience, I cannot recommend this hotel until it improves both its payment procedures and its handling of customer complaints.

Food was good value for the money Tell me it's good and it's next to the beach Reception was helpful

The best hotel in Antalya in terms of cleanliness, arrangement, view and food

If there's any resort that will break your traditional perception of what a resort should be, then this hotel is sure to offer a novel experience! From the moment you step in, the dominant 'white' aesthetic greets your eyes, continuing into the front desk area with its 'white' theme... then, as you move through the sea-view elevators and into your room, the design flow is simply novel and marvelous! Upon entering the room, the first thing you notice is the unbeatable sea view. What's even more surprising is how the room, thanks to two strategically placed mirrors, visually appears three times larger! Plus, the double sofa bed on the balcony is a thoughtful and perfect touch. Sunbathing, enjoying the sea breeze, and having a little drink – it doesn't get more relaxing than that! The hotel boasts its own private access to the beach, which is incredibly convenient. Just swipe your room card, use the back exit, cross the road, and you're there – no need to even go out the main entrance! Super convenient! If you're planning a trip to Antalya, you absolutely must experience this hotel, even if it's just for a day. You'll fall in love with it!

We stayed with two friends for 5 days. The facilities and activities were adequate. The food was very good and the staff was very attentive. I can go again.

The room was small but cozy, the bed was comfortable, the staff was friendly, and the pool was unfortunately closed, but that was noted in the description. The hotel is located in the old town. There's a kettle, tea, and coffee in the room. I loved everything, but it's a shame there weren't any rooms available the next day. I would have stayed again.

Located in the heart of the old town's commercial district, driving into the area is quite difficult due to the very narrow roads. Upon arrival, you can park in the passageway in front of the hotel. The hotel rooms are large and beautiful, quiet at night, and the breakfast is delicious. The owners are a very friendly family, and the prices are very reasonable. Highly recommended for accommodation in Antalya!

The hotel's location was nice, but even though we stayed in a sea-view room, the windows were covered in mud. Despite telling them every morning and evening during our three-day stay, they still didn't clean them. Furthermore, they gave me the ridiculous explanation that they would clean them when the rainy season was over. It was a mediocre place, lacking quality; we weren't satisfied except for the view.

I went with my wife and it was a better place than I expected, just the location seemed a little out of place for me, other than that it is definitely a place where you can stay with peace of mind.

After our wedding, my husband and I were exhausted from the long flight and overnight bus travel. We were so touched and happy that the hotel upgraded our room and beautifully decorated our bedroom as a honeymoon service. Out of the three accommodations we stayed at in Turkey, this was the only one that decorated for our honeymoon. The staff were also very friendly. The all-inclusive package was absolutely worth every penny. However, the massages are expensive and not really worth the price. I had two massages, and the second one felt like an even bigger waste of money. The Hammam, in particular, isn't really worth getting. You could get a much higher quality and longer massage for the same price at a Korean bathhouse or a different massage parlor. Also, it was disappointing that they always cut the massage short by 5 minutes, especially considering it wasn't cheap. Aside from that, everything else was great! There are smoking areas scattered throughout, which is great for smokers but might be a bit uncomfortable for non-smokers.