Hotel Dengan Pools di Zanzibar West Region, Tanzania

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

In order to transfer and catch up on jet lag, I chose this relatively new hotel with free pick-up and drop-off. Look at the photos. It is much more expensive than ordinary hotels at the airport, but it is actually older. The room has no view and it takes 20 minutes for the bath water to heat up. Early check-in for an early flight will cost an additional US$70, which is more. You have to pay for a bottle of water...the only advantage is free pick-up and delivery

I stayed at this hotel upon arrival and departure from Zanzibar. The first time it was a short and enjoyable stay. Unfortunately, during my second stay I was upgraded to room 301, which is large and overlooks the swimming pool, but it needs maintenance, especially the bathroom, which needs immediate maintenance. It is a very noisy room, as you can hear the sounds of the elevator and the water pump. The furniture is luxurious, but old and needs to be upgraded. The location is excellent, overlooking the port, but the entrance to the hotel is on a potholed street. The staff is friendly and respectful.

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

Right in the heart of Stone Town, you can go downstairs to the beach. There are fresh coconuts for breakfast, but they are not sweet enough. Haha, maybe the African coconuts are not the right variety, they don't feel sweet enough. The overall service facilities are good and meet the standards of a 5-star hotel.

The hotel's location is good, in Stone Town, convenient for getting around. The room was a special offer, in a side building, quite small, and without an elevator. Service was average. These are all acceptable. The most outrageous thing was that the hotel fan snapped the mosquito net off at night! Then the metal chain connecting the net was also torn off! It was very dangerous when it was thrown out. We immediately called the front desk to explain the situation, but they just sent someone to remove the net. The next day at checkout, we told the front desk again. They just gave a perfunctory ”sorry.” No compensation was offered, and no explanation was given! I will never stay here again, and I wouldn't recommend it to anyone else.

В целом неплохой отель, расположенный в центре старого города. Если у Вас с собой много багажа, то будьте готовы к тому, что такси не сможет подъехать непосредственно к отелю, так как улица на которой расположен отель является пешеходной. Пешком от ближайшей возможной остановки такси нужно будет идти около 50 метров. Завтрак по типу ”швецкий стол”. Комфортные матрасы и подушки. В ванной есть халаты и полотенце для ног. Душевая/туалет были чистыми с новой сантехникой. В номере также есть телевизор.

In the core location of Stone City, the roof is a high-rated restaurant. It takes five minutes to walk to the night market. The cakes presented at the hotel are very delicious. The room is clean and comfortable. I will stay here next time I go to Stone City.

The room was clean but too damp. The whole room smelled damp. The price was not cheap. There was a resident singer on the top floor of the hotel until 22:30. If you didn't listen, it was like living in a KTV downstairs. The breakfast and the paid a la carte dinner were not good. I ordered an expensive seafood platter (see the picture). The half lobster in it tasted like it had been dead for a long time. The meat tasted powdery. And their meals are really not cheap.

Lovely hotel, room was very clean and bed was comfortable. Staff were very friendly. My safari was cancelled and the staff provided other tour options, many thanks for that! There is no phone in the room, I'd like to suggest even having a pager in the room would be helpful. Also no wifi in the room I think that should be an option. The food was great and I enjoyed my stay, would definitely recommend!