Hotel Dengan spa di Brussels-Capital Region, Belgium

Pros: 1. **Convenient Location:** The hotel is right above various transportation hubs, including bus stops, tram stations, and a subway station. 2. **Close to Train Station:** The train station is large and very close; I walked there in 8 minutes, and the path was good, making it easy to pull my luggage. 3. **Modern Room Amenities:** The room has full electronic controls and air conditioning, so the hardware facilities are quite good. 4. **Modern Art Vibe:** I really liked the modern art atmosphere throughout the building. There were also many art books by world-renowned modern artists nearby, which I took some time to browse. 5. **Fresh Linens:** The bedding was relatively new, well-laundered, and neatly ironed. 6. **Excellent Breakfast:** The breakfast was fantastic! There was a chef making omelets to order, smoked salmon, and a variety of hot dishes every day. 7. **Shopping Nearby:** There's a large shopping mall and a commercial street just across the road. Cons: 1. **Housekeeping Issue:** One day, I turned on the 'make up room' light and left. The housekeeping department didn't clean my room. When I returned in the evening and saw them outside the neighboring room, I asked them to clean mine as soon as possible, and I went to the lobby to wait. After an hour and forty minutes, I came back, and the room still hadn't been cleaned. This felt disrespectful to me. I spoke to the front desk, and after a few more tens of minutes, I inquired again, and the room was finally cleaned. This issue didn't happen again. 2. **Water Stains:** Some of the facilities had white limescale, which should be cleaned more thoroughly.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

I am very disappointed with my stay at this hotel, especially considering the price and its 4-star rating. When we checked in, I politely asked if it was possible to have a room on a higher floor. The receptionist responded rudely, saying, “No, you came too late. You should have come earlier.” This was surprising because we arrived at around 3:30 PM, and check-in starts at 3:00 PM. After getting to our room, we noticed there was no hair dryer, even though one was listed as an in-room amenity. I called reception and was told that one would be sent up “in a moment.” We waited for over an hour, but nothing arrived. The most frustrating issue was that the room lights kept turning off every five minutes, and the curtains would automatically close every five minutes as well. This made it extremely difficult to get anything done. We called reception again to report the problem, but the staff member struggled to understand what we were explaining. After repeating the issue several times, he simply said he would send someone to the room and then hung up. Another hour passed, and no one came to help. To experience so many problems within just the first few hours of our stay was incredibly disappointing. For the price we paid and the standards expected of a 4-star hotel, the service and maintenance fell far below expectations. I hope the hotel improves both its customer service and its response to guest issues, as this was not the experience we were expecting.

Excellent location as we travel on the Eurostar, the hotel is literally at the station. Room was overall clean apart from one hair found on the ledge of the bath tub. The hot water on the first night was only like warm and gradually got colder. Hotel staff were nice, helpful and friendly.

The TV couldn't cast, and the staff initially offered some compensation, but it wasn't provided when I checked out the next day. However, the staff were all very friendly, and the location is very convenient, close to the city center.

Very convenient location with only 1 min walk to metro. Big hotel with a lot of rooms and the rooms are in good size. Rooms are clean and nice and with coffee machine provided as well.

The location is near the Brussels- Midi train station. Very convenient and walkable distance. The hotel is a typical 4 star standard hotel. So you don't need to worry about their service. The room is clean and quite big in general. Breakfast buffet has enough variety but to be honest with the price of 23 euro is a bit high. The jacuzzi is well-known but I didn't have time to try it out. There's a gym room in the hotel. Hotel service person is friendly. You can store luggage safely in this hotel. They have a big storage room and double check properly the tags when you redeem your luggage. So that you won't be worrying about someone taking your luggage .

This beautiful boutique hotel gets five stars from us all round. The staff were friendly and extremely helpful. We had an amazing stay — everything was spotlessly clean, from the floor to the taps. The gym was brand new and immaculate. I loved the interior design of the hotel, from the colour scheme and décor to the furniture, coffee machine, cup and room amenities. It's clear that they pay attention to every little detail. Our room was quiet, which allowed us to recharge after our long-haul flight. We would definitely recommend it and can’t wait to go back.

My experience at the hotel was really below expectations. The hotel doesn’t hv one of the main and basic service (Bellboy) to support guests with their luggages, which is a clear shortcoming that does not align with the basic standards of the hospitality industry! Additionally, the staff’s attitude during the check-in was average and lacked the expected level of professionalism, which negatively impacted the overall experience. In short, 3 star hotel is the Max. they should be classified

Good size modern hotel right next to EU. Beds are comfy. Great amenities with gym room and steam room. Only problem was the shower that was really hot and water flowing out. Good that there is a bathtub option we can use instead.