Hotel Dengan Spa di Fujian, China

Service: The hotel staff all had professional smiles; some were genuine, while others felt more perfunctory, which guests could clearly notice. Environment: The highest hot spring pool hadn't been cleaned; there was moss growing on the bottom, making it slippery, which was a concern since we were with an elderly person. Facilities: Xiamen is still quite hot in December, so it's a bit hard to understand why the rooms don't uniformly provide air conditioning. Hygiene: At the buffet, I picked up a plate that had obvious dried-on food residue stuck to the bottom. Perhaps because it was a rare trip with an elderly person, my expectations were higher, but overall, it wasn't as good as my last experience here. I'd like to commend the staff member in the hot spring changing area at 3:30 PM on the 6th. As soon as I entered, they asked for my number tag and guided me, thoughtfully brought a waterproof phone pouch, and showed me the way to the hot spring area. Also, the security guard in the takeout area near the entrance at 7:50 AM on the 7th proactively helped hold the cabinet door when I had a lot of items to pick up. And the parking attendant or security uncle at the entrance at 1:00 PM on the 7th, when we were checking out, saw the elderly person walking and came over to help guide them, reminding them about the small steps. I only managed to get a photo of the hot spring staff's nametag, but I've provided the times for the other two staff members. I hope the hotel can convey my thanks to them. 🥹

This resort is perfect for a relaxing vacation. The environment is first-class, the rooms are comfortable and clean, and the staff service is polite and thoughtful. So why did I give it 3.5 instead of 5 stars despite such good service? Because the very last moment at check-out was a huge flaw that made me feel unsafe and disrespected. I was checking out at the front desk. I'm a man, but the female receptionist addressed me by a woman's name. Then she asked me to wait a moment. My backpack was still on the seat, so I went to pick up a package nearby. When I turned back, two strangers were consulting with the receptionist right in front of my backpack. The receptionist didn't turn them away, which meant I had to wait next to them. There's a potential safety hazard here. My backpack was on the seat, and those two people were blocking the receptionist's view, creating a possibility of items being stolen. Secondly, it was unprofessional; she hadn't even finished serving me before attending to other guests, which shows a lack of respect for the customer.

Quanzhou is wonderful, and Quanzhou Hotel was a significant part of that wonderful experience. First, the hotel's location is superb, making everything from dining to shopping and transportation incredibly convenient. After checking in, we picked up our child from Jinjiang Airport, which was less than an hour's round trip. Nearby attractions like Kaiyuan Temple, West Street, Bell Tower, Confucian Temple, Guan Yu Temple, Qingjing Mosque, and various alleyways are all within a 15-minute walk. The 'Xiaobai Che' (mini-vans that stop on demand) were truly Quanzhou's greatest convenience for travelers and locals alike, allowing us to go out and come back whenever we pleased. We visited our favorite spots multiple times within two days. The hotel's Wenling Hall specializes in authentic Minnan cuisine; the ginger duck, oyster omelet, and fried vinegar pork were all delicious. The peanut soup was simply amazing, and the hotel even offered it for free to guests, though we unfortunately ran out of stomach space. The hotel also provided complimentary exquisite Quanzhou-style dim sum daily. The small garlic twigs were incredibly crispy, much tastier than those bought outside, and neither oily nor sweet. We also loved the colorful souvenir coasters the hotel gave us. Just a few steps from the hotel, we found authentic Quanzhou snacks like Shuimen Guozi Mianxianhu, Wen'a Shuiwan, Bingzhengtang Shihua Gao Siguotang, and Ai'a Shihua Gao Siguotang. And the pickled radish roll with peanuts from Jinyu Lane truly opened up a new world of snack possibilities – this peculiar combination was surprisingly appetizing and delicious! 😄😄 During our two days in Quanzhou, we also enjoyed plenty of taro cakes and olive juice. I have a suggestion: the hotel might as well hide the weighing scales; seeing the scale go straight up is quite disheartening 😔😔. Hotel parking is convenient, and because of its excellent location, there's no need to drive out once you're there. It's also worth mentioning that the room type was excellent. We, a couple with our parents and child (4 adults), stayed very comfortably in a two-bedroom, two-bathroom interconnected suite. It allowed for both independence and easy communication, adding a lot to our warm trip. We will definitely return to Quanzhou in the future and will choose Quanzhou Hotel again.

We booked a family suite which was very spacious and the bedding was super comfortable. The service was excellent. It's an older, established hotel, so it's not the newest, but the service truly made our stay comfortable. The breakfast was bountiful; I was in a rush and didn't have time to finish my noodles, and the staff even kindly brought them to our room, which was a lovely gesture. The hotel also decorated our room for our wedding anniversary and gave us a cake—thank you, five stars! And the service at the Fudi Restaurant was also great, and the food was delicious. All in all, this stay was very pleasant. Thanks to InterContinental for their service.

This isn't my first stay here; whether for business or personal trips to Xiamen, I almost always choose the Kempinski. The location is convenient, both within the city and for getting around. What I find best is how incredibly smooth the check-in process is at the front desk – there's practically never any waiting. For both travel and business trips, a seamless check-in right after arriving at the airport is the perfect start to a great experience. Beyond the silky-smooth check-in, let's talk about the stay itself. The hotel offers both firm and soft beds, catering to more guests, which I appreciate. The pool is fantastic; if you want to get a proper swim in, it fully delivers. The breakfast, facilities, and everything else truly meet the hotel's positioning. I believe everyone has certain expectations for different hotel standards when booking, so I won't belabor the point (the same goes for breakfast). Essentially, anything you'd expect, they have, and it's all complete. Finally, a word about the staff: friendly, appropriate, and prompt. I think these points alone are reason enough to choose this place. Oh, I almost forgot to mention, the view from the window is also satisfying! ✌️

A truly excellent experience! The five-star service was absolutely impeccable. Just a note: swim caps are required at the pool. It would be great if disposable ones could be provided. Upon check-out, they even gave my child an adorable 'Zhuangyuan' (top scholar) themed water cup – it truly lives up to its reputation as the 'Hometown of Zhuangyuan'!

This is definitely the best hotel I've stayed at in Quanzhou! I was in Quanzhou for a coffee festival and wanted a relaxing place to stay. First off, the hotel's location is excellent, and the views are unbeatable. The facilities are also great, and the rooms are very spacious. When you walk in, you can tell everything is new and well-maintained. A special mention goes to the bathroom amenities, which are all from Bvlgari – I absolutely loved them! The scent is so luxurious. Each room also comes with a capsule coffee machine, perfect for a morning coffee to kickstart your day with energy. Finally, I have to say that the hotel's service is truly exceptional. They reached out before check-in to ask about my needs and continued to check in after I arrived. The personalized butler service made me feel completely at ease.

As frequent leisure travellers from Australia, this was our second stay at this hotel during this trip, and we remain exceptionally pleased with our overall experience. Location & Transportation: The hotel's location is exceptionally convenient, offering easy access to a vast selection of excellent dining, from local noodle shops to hot pot and barbecue. A metro station providing affordable access to the city centre and beyond is conveniently located just 800 meters away (and is free for those over 65 regardless of nationality). For guests with mobility concerns, we highly recommend DiDi (online taxi service), which we found to be an equally affordable and highly convenient alternative for city travel. Staff Service: The hotel staff consistently demonstrated outstanding hospitality. The receptionists were exceptionally friendly and efficient, ensuring a seamless check-in and proactively providing airport transfer information before our arrival. This high level of service extended to the pleasant breakfast staff and the cleaning personnel, who offered warm and welcoming greetings each morning. Laundry & Amenities: The availability of complimentary and assisted laundry service was a major advantage. This amenity proved highly convenient and essential during our 16-day trip covering Fuzhou and the surrounding area of Pingtan. Room Quality & Layout: We were very satisfied with the room's upkeep. It was meticulously cleaned, and the bed sheets, towels, and linens (including pillows) were all immaculately maintained—a crucial factor in our selection criteria. Furthermore, the room's layout was highly practical and luggage-friendly, featuring a logical and efficient arrangement of amenities. In conclusion, we are highly satisfied with our selection and would unreservedly return to this hotel on any future visit to the city.

Conveniently located in the city. Going to scenic places using taxi is fast and easy. The hotel has many facilities; swimming pool & gym for working out. Lots of restaurants nearby if you don't want to travel far.

It's quite good. The hotel is very new. We arrived at night. The on-duty Xiaoling provided warm service. We upgraded the room type and delayed check-out until 2 o'clock. Parking is free during the stay. It is next to Wanda Plaza and convenient for eating. There are welcome fruits when you check in (but the freshness is average). There is a minibar and a capsule coffee machine in the room. The tea bags are TWG, and the quality is OK. The toiletries are also very good and smell good. There are tpyeC sockets and USB sockets, which are very convenient. Contact the front desk to provide children's toothbrushes and drinking water, and the response is timely. There is a swimming pool and gym on the sixth floor. The water temperature of the swimming pool is 28 or 29 degrees, which is suitable and not too cold. There is also a small sauna room, which is recommended.