Hotel Dengan spa di Marrakesh-Safi, Morocco

I had a fantastic four‑night stay while in town for Marrakech half marathon. The service from the staff stood out — everyone was friendly, attentive, and genuinely helpful throughout my visit. It made the whole experience feel smooth. The hotel is conveniently close to several restaurants and bakeries, which made grabbing meals and snacks incredibly easy, especially on busy race days. Being able to walk everywhere was an added bonus. It was an excellent stay, and I will return next year for another marathon event.

Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking. This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience. From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy. The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout. The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour. There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm. Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels. We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display. The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness. I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard. Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved. Lastly, the intensity of the Marrakech heat was truly remarkable. Overall, I would rate the hotel a respectable 7 out of 10.

The staff Is very friendly and nice, Very good breakfast and good location. Unfortunately the humidity in the room is quite intense and there is mould in the rooms. We asked to change room because of mould sensitivity and the answer was that all the rooms have it and they cannot do much about it. The pool is just ornamental and the services cost extra (quite overpriced compared to other place in the medina). For the price we would expect a bit more.

My family needed to leave the car in Marakesh for an overnight excursion (1 night). The manager denied the request (it took asking several people to get an answer) because someone had recently left their car in the lot for a month. We had two rooms in the hotel and were asking for 1 day - and we were trying to be honest about it. I would think you had several customers that take that type of excursion and that you could easily be accomadating to that need, especially since you advertise free parking. Otherwise the stay was good. And you could have told us that that there was overnight parking available in the mall parking lot right up the street, instead of recommending a possible lot a 10 minute cab ride away.

Personnels très serviables à l’écoute , petit déjeuner copieux et variés y’en a pour tous les goûts , et propreté impeccable.

Такси до риада нас не повезло, ссылаясь на узкие улицы. При входе в старый город тут же нашлись ”помогальщики”, которые навязчиво нас сопровождали, потребовав за это денег. Спас ситуацию служащий отеля (мы отделались 20 дирхамами), который в дальнейшем нам предоставлял различную полезную информацию. В самом риаде чисто, очень мешал шум с улицы.

Overall experience was very good. The hotel is literally just 2 minutes walk from the city centre and it is 100% accessible to everything. Free breakfast was served too at the rooftop. Not much to see there though. The whole place is clean and smelling nice. I love the interior and especially the staff! Will use it again if I want to come back to the city.

It was okay. nothing special for a “5 start” resort. Arrive after 3pm and didn’t get checked in until after 4pm