Hotel Dengan spa di Marrakesh-Safi, Morocco

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

Такси до риада нас не повезло, ссылаясь на узкие улицы. При входе в старый город тут же нашлись ”помогальщики”, которые навязчиво нас сопровождали, потребовав за это денег. Спас ситуацию служащий отеля (мы отделались 20 дирхамами), который в дальнейшем нам предоставлял различную полезную информацию. В самом риаде чисто, очень мешал шум с улицы.

Personnel Accueillant, Souriant, Serviable et à l'écoute du client. Hôtel propre que ce soit le hall de l'accueil, la salle de restauration, la chambre. Merci à tous et continuez ainsi. Juste revoir le personnel du matin en petit déjeuner qui vous débarrasse, juste de demander au client à la table s'ils peuvent débarrasser car venir prendre dans l'assiette directement, c'est pas terrible. Merci aux dames qui préparent les msems, oeufs frais!👏 Le spa revoir avec les dames, qu'elles prennent le temps et surtout laisser le temps au client d'apprécier ce moment de détente car on nous montres qu il faut faire vite et ce changer vite donc au lieu d'un moment de détente complet c'est un moment speed. Il n'y a pas de salle pour ce détendre et récupérer avec un thé et des petits gateaux par exemple. Le tapis dans le hammam en linot pas hygiénique. La salle pour la manucure, ou brushing par exemple c'est comme un placard ou un cajibi. C'est le minimum syndical. Nous avons apprécier les 10% pour le spa offert. Le restaurant de l'hôtel RITZI belle ambiance intérieure, on y mange bien. Le seul point bémol, c'est que les clients peuvent fumer à l'intérieur. Nous qui fumons pas, manger et rentrer du restaurant en sentant la cigarette, c'est désagréable. Nous vous recommandons l'hôtel qui est très bien situé, le personnel de l'accueil, les gardiens à l'entrée et pour le stationnement top même les dames de ménages souriantes, polis. Nous reviendrons sans hésitation.

The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard. Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved. Lastly, the intensity of the Marrakech heat was truly remarkable. Overall, I would rate the hotel a respectable 7 out of 10.

My family needed to leave the car in Marakesh for an overnight excursion (1 night). The manager denied the request (it took asking several people to get an answer) because someone had recently left their car in the lot for a month. We had two rooms in the hotel and were asking for 1 day - and we were trying to be honest about it. I would think you had several customers that take that type of excursion and that you could easily be accomadating to that need, especially since you advertise free parking. Otherwise the stay was good. And you could have told us that that there was overnight parking available in the mall parking lot right up the street, instead of recommending a possible lot a 10 minute cab ride away.

Good location - in the beginning of the Medina in a quiet area with free parking. 15-20 min walking till the main square Jemaa el-Fnaa. I give 10 out of 10 Big rooms, high ceilings, beautiful bathrooms, comfortable beds. I give 10 out of 10 Very good hospitality - From the moment we entered the riad till the warm goodbye hugs. I give 11 out of 10 We definitely recommend this place Bit hi to Sofianchik who made our stay memorable

Bon hotel, un peu vieux mais propre. Le personnel est accueillant et le petit déjeuner est très varié. Le chauffage ne fonctionnait pas dans ma chambre le premier jour, j'ai été changé le second jour de chambre sans que le chauffage de l'autre chambre fonctionne bien. Le lendemain, les agents de maintenance ont fait la maintenance et c'était maintenant bon. Quelques points que j'ai pas appréciés : - il est interdit d'apporter à l'hôtel de la nourriture et des boissons - Dans le buffet dînatoire, l'eau n'en fait pas partie.

It was okay. nothing special for a “5 start” resort. Arrive after 3pm and didn’t get checked in until after 4pm

Overall experience was very good. The hotel is literally just 2 minutes walk from the city centre and it is 100% accessible to everything. Free breakfast was served too at the rooftop. Not much to see there though. The whole place is clean and smelling nice. I love the interior and especially the staff! Will use it again if I want to come back to the city.