Hotel Dengan Bar di Lazio, Italy

My partner and I recently had a fantastic stay at The Cross Hotel, a lovely spot for a couple's getaway. We agree wholeheartedly with the 5/5 ratings across the board—our experience was exceptional! The location and service were truly top-notch. The staff members were attentive, professional, and genuinely warm, ensuring every need was met instantly and making us feel welcome. The facilities and cleanliness are beautiful. Our room was spotlessly clean, comfortable, and well-designed, providing a perfect retreat for our trip. Our only minor suggestions would be improving the soundproofing, as we could occasionally hear conversations and noise from the hallway, and perhaps checking the AC unit, which sometimes emitted an unusual odor when first turned on. Despite those very small issues, we highly recommend The Cross Hotel and are already planning our next trip back!

The service was great! I almost got my bag stolen at the subway station, so finding some peace of mind during check-in at the hotel was a relief. The hotel just opened less than a month ago, so it's very new and has a sophisticated, modern design. The only thing was that the bedsheets seemed to have a slightly odd smell.

This hotel completely exceeded our expectations. It was truly wonderful! First, the service was exceptional. Every staff member was warm and polite. We arrived at 9:00 AM, and the front desk thoughtfully prepared coffee and refreshments for us. They also stored our luggage for free while we went out to explore the area. When we arrived, our luggage was already in our room. The front desk escorted us to our room and provided a detailed overview of the amenities, including complimentary mineral water and slippers. The room was clean and spacious, and the bed was incredibly comfortable. It's only about an 8-minute walk from the main train station, and there are plenty of delicious restaurants downstairs. It's worthy of the 9.5 rating on ***********, and I even got a better deal on Ctrip. I was very, very satisfied. Facilities: Very complete Cleanliness: Very clean Environment: Very nice and clean Service: Very welcoming and excellent

The hotel’s location is excellent—only a 7-minute walk from the train station, and most of Rome’s must-see sights are within about 20 minutes. If you want to stay in the center of everything, this place is a great choice. However, the service was a nightmare. The elevator is almost a joke: maximum 2 people, extremely slow (luckily my room was on the 2nd floor). Maybe it’s cultural differences, but the staff here were the rudest I’ve ever experienced. My flight from Nice to Rome was canceled, which meant I lost a night at the Hive. I called to ask for help canceling that night—it wasn’t my fault for not showing up—but both Trip.com and the hotel staff were completely unhelpful. Very disappointing and frustrating. My room was close to construction, non-stop noise over the night. Bottom line: the location is great, but don’t expect any favors or kindness from the hotel. When you’re already stressed, their cold and unfriendly attitude will only make things worse.

I booked a last-minute stay at Hotel Impero and it turned out to be a pleasant surprise. Although the price was high due to the short notice, it was a good experience overall. The room was clean, reasonably spacious for one person, and conveniently located near Termini Station. The balcony offered a lovely view of the Teatro dell’Opera di Roma 😃 The staff member who welcomed me late at night was very attentive and fluent in several languages. The one who handled my check-out was not as friendly, but nothing major. Overall, I would recommend this hotel.

Fantastic hotel, perfect location (very close to the trams, but not close enough to hear them) it was quiet nights, the aircon worked great and we really loved the classical feeling of the room. The staff spoke good English and where very helpful, I called prior to arriving as I read online about driving permits in Rome and the hotel staff where able to advise me. For the price I would choose this hotel again in the future.

The hotel's location is superb, with easy access to buses, the metro, trains, and taxis. I initially thought a location like this might be noisy, but it was surprisingly quiet, allowing me to get a great night's sleep. I'm not sure if all rooms are this quiet, but mine certainly was. The breakfast was excellent, offering a wide variety of choices. The front desk staff were also very friendly. If I visit Rome again, I would definitely choose to stay at this hotel.

Positive experience. I would have preferred a less firm mattress, but overall it was a comfortable stay. The only negative was finding the mini-fridge turned off. I called the front desk and they said they'd send someone to the room to check, but no one came. The fridge finally worked because I moved the cabinet and checked to see if it was plugged in, but the problem was the fridge's power supply, which may need to be checked...

Hotel lobby and room were very clean. Breakfast was good with varieties, but still wish to have more choices in food. Room was well maintained, very comfortable, and modernized. Our group of friends did enjoy the complimentary cocktail drink and the lounge area for a small gathering. Hotel is very convienient to main streets and safe.

Conveniently located near Rome's Termini Station, this hotel offers easy access to dining and transportation. It's also close to attractions like the National Roman Museum, the Roman Theatre, and shopping malls. Hermes hotels near Termini Station tend to be quite pricey, but this one stands out with excellent service. After checking out at 12 PM, they even offered complimentary luggage storage until 11 PM. The room was fully equipped. While European hotels often don't provide toiletries, this one went above and beyond, offering disposable slippers, toothpaste, toothbrushes, shower gel, soap, and even face cream. Free WiFi was also available, making it comparable to what you'd find in a hotel in China. I would definitely choose this hotel again for my next trip.