Hotel Dengan breakfast di Hyogo Prefecture, Japan

Title: Squeaky Clean and Good Storage, But Be Aware of Strict Cashless Fees and Missing Essentials Review: I recently stayed at the Sotetsu Fresa Inn Kobe Sannomiya. While the hardware of the hotel is good, certain policies and service gaps significantly impacted the comfort of my stay. On the positive side, the hygiene standards here are excellent. The room was spotless and very modern, which is always the most critical factor for me when traveling. I also want to express my appreciation for the luggage keeping arrangement. Being able to store my bags securely and easily both before check-in and after check-out was a huge help, allowing me to explore Kobe freely without the burden of heavy luggage. However, international travelers need to be aware of a major caveat: this is a strictly ”cashless” hotel. I attempted to pay with cash to avoid bank fees, but was refused. I was forced to use my VISA card, which meant I was hit with foreign transaction and exchange fees that amounted to roughly an extra 5% cost on my trip. I found this policy very rigid and frustrating for guests who prefer using cash. Furthermore, the in-room amenities and service were disappointing. Guests should know that the rooms are completely bare of essentials—there are no razors, toothbrushes, or toothpaste provided in the room. Realizing this late at night caused unnecessary trouble. Additionally, the housekeeping service lacked attention to detail; even though my Yukata (sleepwear) was clearly used and left out to be changed, the staff did not replace it with a fresh one. Overall, Sotetsu Fresa Inn offers a very clean environment, but the lack of basic in-room amenities and the strict payment policy make it difficult for me to fully recommend it to travelers trying to manage their budget and convenience.

Its not a new hotel but the massive balcony by the sea is awesome. very spacious and super comfortable bed. good AC. parking was within the hotel. free welcome drinks for all guests from 2pm, including sparking wine. breakfast selection was HUGE! with fresh orange juice machine, fresh made burgers, dount rack and loads more!

An average Japanese hotel. Staff very unhelpful at check in. Demanding an extra charge the 3 of us to use our 2 booked rooms that could accommodate 3 people per room. For peace of mind we paid up by credit card so that the receptionist couldn't just pocket the money. We were told breakfast was only served until 9am, so not great for a leisurely start to the day. The hotel is convenient for the Kobe shopping street for anyone in search of a bargain

Highly recommended this hotel . New 👍👍👍👍👍 Clean 👍👍👍👍👍 Staff 👍👍👍👍👍 Location 👍👍👍👍👍 Price 👍👍👍👍👍 Definitely will stay again if I come Kobe 😍

Staff were very helpful and competent. I did the booking in my name, but my wife arrived earlier and they were understanding to check her in first. Amenities are standard level for a 3star hotel with free descent coffee in foyer I believe think it makes them a light 4star. The room we booked was big enough to fit 3 people and beds were quite comfortable. The view from our 10 floor was great although the window is small. We had the Ikuta shrine view in full, Fontostico!

Clean and comfortable with free coffee (machine) in the lobby. Note that free parking in not located in the hotel but just across the road. Other than that, nearest kombini is 10 mins walk away. Will require a vehicle to get around more conveniently for those who are coming.

予約して行くと、とっても安かったです。 キレイな部屋ですし、 ドリンクもあり 朝食も豪華でした。 めちゃくちゃオススメです。 またご利用したいと思います

It was a great stay here. We really enjoy staying in this hotel. Very good location with just 5 minute away from the station.

Overall, I had a pleasant stay. The room was spacious, clean, and offered a beautiful view, which made the experience very comfortable. However, I was disappointed that the swimming facilities required an additional charge. The entrance to the lobby was also quite hard to find from the station. Still, a decent stay overall.

The room was clean overall and service was quite good. But my stay at the hotel ended on a low note. On my check-out day I decided to have breakfast at the hotel restaurant on the 2nd floor. The menu included a ”Continental Breakfast” (at 2000 yen), for which I could choose between toast/croissant/danish, different juices, and coffee or tea. I assumed that the above choices are breakfast items with options, and expected a normal ”Continental Breakfast” which usually includes an egg, bacon/sausage/ham, and some potato fries etc. It turns out that this continental breakfast includes *only* 3 pieces of toasted bread (they later gave me 2 additional pieces because the original 3 were too burned), along with juice and coffee, charging me 2000 yen just for these. I felt this is a rip-off even for a hotel breakfast, and misleading.