Hotel 4 Bintang di Puntarenas, Costa Rica

Stayed 3 nights. Staff nice but only front desk spoke much English. Parking attendant was appreciated. Breakfast was ok. Had a couple dinners there with basic dishes- pizza, appetizers. Pool warm. Small play area for kids. Mixed crowd- families, retirees, bike tourists. Room was fine, got cleaned each day. No complaints at all. Although a bit off the beach it was also away from the downtown noise and bustle.

We stayed here back in April as part of a longer trip. The hotel grounds are beautiful and I loved my room - it was big and airy and the ceiling fan worked fine for the weather at the time. Not sure if it would have been sufficient in hotter weather. The food and cocktails in the restaurant were delicious and the staff were awesome. We ended up being the only ones left at the end of dinner so we turned down desert thinking they would want us to leave. Our lovely waiter assured us they were open for a while yet and then even gave us coffee on the house. It’s a short walk into town (be prepared to walk uphill on the way back) and there is a little shopping centre right across the road. There is a big supermarket, some bakeries, restaurants and cute souvenir shops. My issue with this hotel was check in. We had booked a twin room (through the travel agency.) When we were taken to the room it was a double. The lovely man who had helped with our luggage radioed back up and said his colleague was coming down. He then told us that this is what we had booked and we either had to share the bed or they would put up a child’s extra bed for one of us. My confirmation email from the TA said twin room so I questioned it again. He insisted this was what the TA had booked. I then walked back up to Reception and asked to use the phone to call the TA. As I was speaking he was talking to another colleague and had our booking in his hand. We could both see it clearly said twin. He then spoke on the phone to TA. They sorted the problem by giving us two rooms and offered us free cocktails while we waited. This part was all fine and lovely. My problem was the lies and trying to blame the TA and make us feel like we had no options. Had they admitted the mistake and then fixed it I would have no issues. But the way it was dealt with left me with an unpleasant feeling about an otherwise lovely stay.

They spoil you here! They have a WhatsApp set up for their guest services and it made it all the more spoiled. I was at the spa and I needed ice for my drink that I brought there and all I did was message and they brought it right to me. The food was great breakfast, lunch, and dinner. There was free shuttle service to Agua Azules and the town, which was perfect because we booked parasailing with Agua Azules and they dropped us off right at there steps. The room was clean. The property was beautiful. We got to see sloths, iguanas, and monkeys! The monkeys were right outside our hotel building (we booked a vista suite) when checking out.

We thoroughly enjoyed our stay at Shana and found the room, facilities and staff excellent. The breakfast, the bar and the dinners were equally excellent and the beach was also an added bonus. We plan on returning to Shana on our next visit it Costa Rica.

Our stay at the resort was wonderful. The owner was personally involved and met with the customers. Food was excellent and the staff was very helpful. The facilities were fair, rooms and bathrooms need upgrades. Room service was hard to order. The roads need to be fixed, paving the Main road into the resort would make driving to the facility easier.

Beautiful resort with warm pool, clean beaches, and good service. The food has been very good with extra points to the coffee cafe. Considering it’s the off season, we had plenty of open space to ourselves with beautiful weather. The promotional plan they offered was not well executed, and we had to make several trips to the front desk to get it cleared up. But everyone was very accommodating to help.

Stayed 3 nights. Staff nice but only front desk spoke much English. Parking attendant was appreciated. Breakfast was ok. Had a couple dinners there with basic dishes- pizza, appetizers. Pool warm. Small play area for kids. Mixed crowd- families, retirees, bike tourists. Room was fine, got cleaned each day. No complaints at all. Although a bit off the beach it was also away from the downtown noise and bustle.

Beautiful resort with warm pool, clean beaches, and good service. The food has been very good with extra points to the coffee cafe. Considering it’s the off season, we had plenty of open space to ourselves with beautiful weather. The promotional plan they offered was not well executed, and we had to make several trips to the front desk to get it cleared up. But everyone was very accommodating to help.

They spoil you here! They have a WhatsApp set up for their guest services and it made it all the more spoiled. I was at the spa and I needed ice for my drink that I brought there and all I did was message and they brought it right to me. The food was great breakfast, lunch, and dinner. There was free shuttle service to Agua Azules and the town, which was perfect because we booked parasailing with Agua Azules and they dropped us off right at there steps. The room was clean. The property was beautiful. We got to see sloths, iguanas, and monkeys! The monkeys were right outside our hotel building (we booked a vista suite) when checking out.

We thoroughly enjoyed our stay at Shana and found the room, facilities and staff excellent. The breakfast, the bar and the dinners were equally excellent and the beach was also an added bonus. We plan on returning to Shana on our next visit it Costa Rica.

This is a great hotel that is small enough to feel intimate but has most of the amenities of a large resort. Of course, the initial highlight is that the hotel is built into the forest and treats the land as a preserve. On top of that, many of the rooms have gorgeous views, and ours had a view of the ocean over the hills. The staff is amazing. Everyone is super friendly and helpful. Even though they have some routines that make things easy to follow and access, the staff is more than willing to help or adjust if you need it. We drove in, and once there they reserved a parking spot for us near the cart / shuttle service for the entire stay! From the entrance / parking, a shuttle takes you to the main building (rain or shine…we never had to wait in the rain and it was pouring when we arrived). The facilities were outstanding and well-appointed. Don’t get me wrong, there are some features that are aged, but most things are very nice and everything is always super-clean. The pools are really nice. Small, but several levels allow for multiple infinity pool experiences, along with floating chairs if you prefer to hold your drink while floating. There is a “swim up” bar that I think is usually open from 12-5 but don’t quote me on that. The food was pretty good. IMO, stick with traditional dishes. Ceviche and traditional Costa Rican breakfast were our favorites, but everything we tried was pretty good. The drink menu is a little light. They offer enough choices, but there are not any high end liquors, and the wine is good but I do not believe I also any vintages that you might expect from a hotel of this caliber. Finally, the rooms were very very nice. Our son had his own “standard” room and it looked as nice as ours did, even though he did not have as much space. Our room was a suite with a bedroom, full bath with walk in shower, a private patio, and a living space complete with leather sofa (and pull out bed), dining table with chairs, and club style chairs to complete the seating area. All very comfortable. Our room also came with access to a private terrace on the top floor. This space also included seating and tables, umbrella, and curtained Chaises. Great views from there and the private patio! In short, we did not have enough time to enjoy all of the amenities even within our own room, but we were beyond comfortable and the views and vibe were amazing. One more thing: the owner has started a macaw restoration project, so you can see Scarlett macaws on the premise. We also saw many other bird species (this is an eBird hotspot for those who use it), heard monkeys, and enjoyed seeing sloths and iguanas on the premise (but not in or near the room 😊).

We stayed here back in April as part of a longer trip. The hotel grounds are beautiful and I loved my room - it was big and airy and the ceiling fan worked fine for the weather at the time. Not sure if it would have been sufficient in hotter weather. The food and cocktails in the restaurant were delicious and the staff were awesome. We ended up being the only ones left at the end of dinner so we turned down desert thinking they would want us to leave. Our lovely waiter assured us they were open for a while yet and then even gave us coffee on the house. It’s a short walk into town (be prepared to walk uphill on the way back) and there is a little shopping centre right across the road. There is a big supermarket, some bakeries, restaurants and cute souvenir shops. My issue with this hotel was check in. We had booked a twin room (through the travel agency.) When we were taken to the room it was a double. The lovely man who had helped with our luggage radioed back up and said his colleague was coming down. He then told us that this is what we had booked and we either had to share the bed or they would put up a child’s extra bed for one of us. My confirmation email from the TA said twin room so I questioned it again. He insisted this was what the TA had booked. I then walked back up to Reception and asked to use the phone to call the TA. As I was speaking he was talking to another colleague and had our booking in his hand. We could both see it clearly said twin. He then spoke on the phone to TA. They sorted the problem by giving us two rooms and offered us free cocktails while we waited. This part was all fine and lovely. My problem was the lies and trying to blame the TA and make us feel like we had no options. Had they admitted the mistake and then fixed it I would have no issues. But the way it was dealt with left me with an unpleasant feeling about an otherwise lovely stay.

Excellent place to stay, soooo comfortable and homey!!!!!!! Way beyond all the luxurious hotels