Hotel 5-Bintang di Haryana, India

Hotel was good to stay, hospitality was not that good, staff was not available at time. Food was good. Overall amazing stay.

ホテルに入る手前に屋台のような店が並んでおり、地元の人で賑わっています。そうしたこともあり、車（タクシー）だとちょっと入りにくいです。朝食はベジタリアンを意識した感じ（インド人が多いのかも）でベーコンやソーセージのようなものはなかったのと最後に日に今日はコーヒーはない（3泊にうち1日ですけど）といわれたのが残念でした。問題はありませんが、特段すぐれたところもないといったで、値段なりといった感じだと思います。

The hotel was excellent, offering an escape from the city's bustle into a little oasis of VIP service and ambiance. This was my second stay, and I always recommend it. While it could use some minor renovations, it remains a fantastic property.

It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now. First the good things: 1. The newly renovated Paranda serves very good Punjabi food. 2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise! 3. Stunning view from both my rooms. 4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests. 5. It’s a GREAT hotel all in all. BUT 1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.” 2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME. 3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE. 4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”. 5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents. 6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill. 7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought. Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains. So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.

The Hotel is amazing, they accommodate my late check out request. Breakfast at the spectra restaurant was awesome. I will go back to this hotel and recommend everyone who is looking to stay. Keep it up 👍

IHG crowne plaza was a good and relaxing stay for me. The location of the hotel beside the national highway is a major plus as airport and major places in gurgaon are just few miles away. Great hospitality by the staff as well.

Lovely hotel perfect for business stay. Room was spacious and had a nice office table. Breakfast spread was also delightful. Really enjoyed my stay!

Our stay was very comfortable, breakfast spread was amazing.. they really have delicious spread. We requested for late check out and staff was so cooperative they allowed us to check out late too . I will recommend this hotel for stay .

good hotel and well maintained. has a spa and massage with good gym facility. Perfect for business traveler. on the highway so makes time travel a lot more easier.

Hotel was good to stay, hospitality was not that good, staff was not available at time. Food was good. Overall amazing stay.

ホテルに入る手前に屋台のような店が並んでおり、地元の人で賑わっています。そうしたこともあり、車（タクシー）だとちょっと入りにくいです。朝食はベジタリアンを意識した感じ（インド人が多いのかも）でベーコンやソーセージのようなものはなかったのと最後に日に今日はコーヒーはない（3泊にうち1日ですけど）といわれたのが残念でした。問題はありませんが、特段すぐれたところもないといったで、値段なりといった感じだと思います。

The hotel was excellent, offering an escape from the city's bustle into a little oasis of VIP service and ambiance. This was my second stay, and I always recommend it. While it could use some minor renovations, it remains a fantastic property.

The Hotel is amazing, they accommodate my late check out request. Breakfast at the spectra restaurant was awesome. I will go back to this hotel and recommend everyone who is looking to stay. Keep it up 👍

IHG crowne plaza was a good and relaxing stay for me. The location of the hotel beside the national highway is a major plus as airport and major places in gurgaon are just few miles away. Great hospitality by the staff as well.

Lovely hotel perfect for business stay. Room was spacious and had a nice office table. Breakfast spread was also delightful. Really enjoyed my stay!

Our stay was very comfortable, breakfast spread was amazing.. they really have delicious spread. We requested for late check out and staff was so cooperative they allowed us to check out late too . I will recommend this hotel for stay .

I recently had the pleasure of staying at the Trident Hotel in Gurgaon for a week during a business trip, and the experience was nothing short of exceptional. From the moment I arrived, the hospitality was top-notch. The check-in process was smooth and efficient, and the staff went out of their way to make sure I felt welcomed and comfortable. The room was spacious, beautifully designed, and impeccably clean, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, ensuring a restful sleep after long days of meetings. I was particularly impressed with the attention to detail, from the high-quality toiletries to the well-stocked minibar. The hotel facilities are outstanding. The swimming pool and fitness center are well-maintained, offering a great way to unwind after a busy day. I also had the opportunity to dine at their restaurants, and I must say the food was delicious with a wide variety of options that catered to all tastes. What truly sets Trident Gurgaon apart is the service. Every staff member I interacted with was polite, professional, and went above and beyond to ensure my stay was perfect. They were always ready to assist with any request, making my stay both convenient and enjoyable. Overall, my week-long stay at Trident Gurgaon was a memorable experience, and I highly recommend this hotel to anyone visiting Gurgaon, whether for business or leisure. I look forward to staying here again on my next trip!

It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now. First the good things: 1. The newly renovated Paranda serves very good Punjabi food. 2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise! 3. Stunning view from both my rooms. 4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests. 5. It’s a GREAT hotel all in all. BUT 1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.” 2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME. 3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE. 4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”. 5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents. 6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill. 7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought. Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains. So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.

good hotel and well maintained. has a spa and massage with good gym facility. Perfect for business traveler. on the highway so makes time travel a lot more easier.

The buffet breakfast was good. Room size is average. Swimming pool is very good. They also surprised me with a birthday cake