Hotel Dengan Gim di Gloucestershire, United Kingdom

This was our second visit although the first was a few years ago. we had forgotten how lovely it is. Hotel was really busy because they had 2 weddings and it was Bank holiday weekend . Despite all that, the staff were very friendly, pleasant and efficient. Obviously used to keeping cool calm and collected. Well done evereyone

The hotel is dated and the floorboards creak everywhere. Feels I bit like and old persons nursing home. But the staff were excellent, every single one of them. Stayed in a double suite… nice enough but that ain’t not suite. We had supper in the Lakeside restaurant on site which was good and reasonably priced but it was cold in the room and the food took ages to arrive… even though I only had a Caesar Salad !! Anyway, we decided not to bother with breakfast but check out as well as check in was faultless. The Spa / leisure club were quite simply dismal. The pool was Arctic cold, changing rooms “snug” and loungers awful.

The hotel was absolutely amazing, loved the pool section as well, me and my partner had an amazing time, employees are really nice, hotel was clean and tidy, facilities were clean :) Highly recommend!

This is a functional little hotel that is close to the train station. Don't expect luxury, but you can expect friendly and warm service, and a spacious room. The reason I booked this hotel was due to the rail strikes. I was on a business trip and meant to be taking the train to London that evening but wasn't able to. Furthermore, it was the Cheltenham races and all the other places had already been booked out. This room was a lifesaver for me. I was exhausted from an intense itinerary and needed a place to sleep and freshen up. I was pointed to the supermarket close by. As there were all the cutlery and even a microwave in the room, I had no issues rustling up a hot meal for myself. I am giving this hotel a high rating because the overall experience exceeded my expectations. I just want to make it very clear that guests need to understand this is not a fancy establishment designed for holidaying, but if you are travelling for work purposes, this will come close to being home away from home.

We booked a hotel for one night. The initial price seemed quite good, but it was quite annoying to find out that there was a lack of transparency. They didn’t mention that the car park had an extra charge of £7. Additionally, on Trip.com, breakfast was available for an extra £14, and it was stated that kids under four years old eat for free. When the receptionist asked if we wanted breakfast, we said we would decide in the morning, and she didn’t mention anything further. However, we found out in the morning that breakfast cost £16. Had we decided the night before, it would have been £13, but they also asked for an additional £5 for the kids. Furthermore, the receptionist wasn’t very friendly. Also swimming pool was closed.

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray. Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads. Continental platter was ham and cheese- embarrassing! No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel. Shame as the rest of hotel was good in every way.

We had 2 rooms booked for one night. We were so tired after a long day, but the check in was quick. The girls at the reception even found us a phone charger! The rooms were very spacious and had tea/coffee making facilities. Only thing I would say is that in one room the light wasn't enough. Basic breakfast but sufficient to keep us going til lunch. When the breakfast area is full they use the meeting room. Plenty of parking space too.

Great stay, comfortable and very clean room. Welcoming and friendly staff throughout: Laura at the front desk was welcoming, helpful and very personable which made our stay the more enjoyable. A free phone line to a taxi firm that also offered a prompt and easy service

Excellent hotel. Lovely rooms and service. Staff lovely and attentive. A very nice hotel with nice rooms very clean and cosy

The hotel is dated and the floorboards creak everywhere. Feels I bit like and old persons nursing home. But the staff were excellent, every single one of them. Stayed in a double suite… nice enough but that ain’t not suite. We had supper in the Lakeside restaurant on site which was good and reasonably priced but it was cold in the room and the food took ages to arrive… even though I only had a Caesar Salad !! Anyway, we decided not to bother with breakfast but check out as well as check in was faultless. The Spa / leisure club were quite simply dismal. The pool was Arctic cold, changing rooms “snug” and loungers awful.

We booked a hotel for one night. The initial price seemed quite good, but it was quite annoying to find out that there was a lack of transparency. They didn’t mention that the car park had an extra charge of £7. Additionally, on Trip.com, breakfast was available for an extra £14, and it was stated that kids under four years old eat for free. When the receptionist asked if we wanted breakfast, we said we would decide in the morning, and she didn’t mention anything further. However, we found out in the morning that breakfast cost £16. Had we decided the night before, it would have been £13, but they also asked for an additional £5 for the kids. Furthermore, the receptionist wasn’t very friendly. Also swimming pool was closed.

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

The service at the reception as well as the restaurant is excellent. The room is clean and come with coffee machine which is a bonus. The bed is a bit soft for me. The only issue I have is the intermittent water dripping noise from the ceiling of the room (I stayed in room 15) which has affected my sleep. As the room was really really quiet, the dripping noise is quite obvious. I hope it just happened to me.

Decent budget place for a short stay. However if you are looking for something really nice or a longer stay with sparkle then I wouldn’t recommend it. Overall it was good for a quick one night stay and the basic things were available.

This was an excellent hotel. Service was great. From James in reception who welcomed us with professionalism and warmth & tips to visit, to the restaurant staff who were helpful and responsive. The chef was great - food was tasty and to a great standard. The housekeeping staff were friendly and accommodating as well. We had an awesome and restful stay. Our dog enjoyed the bed and treats as well as walks in the beautiful grounds. Breakfast was excellent and the rooms were clean, beautifully decorated and comfortable. We will make tgis hotel an regular on our list.

From outside looked scruffy and uncared for inside was fine althoug8evening meal was a little fragmented and confusing not helped by one of the group moving the nameplaces around Some guests tried it on complaining their food was inadequate but in fact most of us found the food was really nice and to top it top it all we all got a substantial reduction in price. The management redeemed themselves entirely. Would I stay again, yes we would as we think it is a work in progress.

The restaurant is stylish and the food is very good. The room was quiet and comfortable.

Lovely comfortable room and good value for money. I would definitely stay here again.

The hotel was absolutely amazing, loved the pool section as well, me and my partner had an amazing time, employees are really nice, hotel was clean and tidy, facilities were clean :) Highly recommend!

This is a functional little hotel that is close to the train station. Don't expect luxury, but you can expect friendly and warm service, and a spacious room. The reason I booked this hotel was due to the rail strikes. I was on a business trip and meant to be taking the train to London that evening but wasn't able to. Furthermore, it was the Cheltenham races and all the other places had already been booked out. This room was a lifesaver for me. I was exhausted from an intense itinerary and needed a place to sleep and freshen up. I was pointed to the supermarket close by. As there were all the cutlery and even a microwave in the room, I had no issues rustling up a hot meal for myself. I am giving this hotel a high rating because the overall experience exceeded my expectations. I just want to make it very clear that guests need to understand this is not a fancy establishment designed for holidaying, but if you are travelling for work purposes, this will come close to being home away from home.

Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray. Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads. Continental platter was ham and cheese- embarrassing! No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel. Shame as the rest of hotel was good in every way.

We had 2 rooms booked for one night. We were so tired after a long day, but the check in was quick. The girls at the reception even found us a phone charger! The rooms were very spacious and had tea/coffee making facilities. Only thing I would say is that in one room the light wasn't enough. Basic breakfast but sufficient to keep us going til lunch. When the breakfast area is full they use the meeting room. Plenty of parking space too.

Great stay, comfortable and very clean room. Welcoming and friendly staff throughout: Laura at the front desk was welcoming, helpful and very personable which made our stay the more enjoyable. A free phone line to a taxi firm that also offered a prompt and easy service

Having read the reviews on here I had a vague idea of what to expect and wasn't looking forward to it.... how wrong I was to trust some of these reviews! Yes it's in a bit of a rough and ready area and there are some shady characters hanging around in the evening... however don't bother them and they don't bother you. Parking is as advertised out front and space for about 3 cars but I believe you can park outside no 74 too. The building itself is very clean and tidy once inside albeit a little dated in places. I didn't use the breakfast included with my room as had other plans but I did check out the breakfast/kitchen area and was very impressed at how clean and modern it was and how many seats were available overlooking a well kept garden. I had room 205 at the very top of the property overlooking the street and found it to be very clean. Nice clean bedding and towels provided as well as tea and coffee facilities although I was missing a spoon which was a bit annoying but I didn't let it ruin my day like some would. The bathroom was clean and had enough toilet roll for my stay, the shower did have a bit of the beading hanging off at the bottom and a bit of mould around the edges but it's not the end of the world and I survived. The sink provided very hot water from the hot tap but the cold tap did turn when I used it which was comical however it still worked as it should, i have mentioned it in the review to the hotel as I didn't see any of the owners whilst there. Would I stay again... probably not as I don't plan on going back to Gloucester anytime soon but if I were to go back I certainly would consider it as the room was almost 50% cheaper than alternatives in the same area! Oh and if you're over 16 and have a driving licence there are a few VOI scooter parking areas nearby which are a great way to get around for 17p per minute!!

This is the worst experience I have ever had in my life 50 years of staying in hotels and nothing prepared me for a experience like this PLEASE AVOID THIS HOTEL Was shown to my room and TV was broken ,So I asked to be moved It was late at night, so I got settled popped the tv on and started to fall asleep Was woken up by a buzzing sound , turned the lights on and never seen anything like it in my life 100s of flies all over the room Dead , half dead and flying around I went down stairs to complain and say i will be leaving and would like a refund I was told aggressively by the staff that maybe I left food out , and sometimes flies going that room They offered me some fly spray I asked for a refund and they said no refunds you booked the room I would not leave with out my money back and they rang the police saying I would not leave Police arrived seen the room and told me to report them to environmental health and was so sympathetic towards me Staff frightened me and I have never felt so scared in my life and upset Never got a refund they point blank refused and said it’s only a few flies But there was over 100 As I packed in a hurry I left my perfume there , I went back asked for my £100 perfume back and they had stolen it and said it’s not in the room I have sent the photos to environmental health , And they will be taking it further Awful staff , WORST HOTEL I HAVE EVER BEEN IN

Great location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.

This was our second visit although the first was a few years ago. we had forgotten how lovely it is. Hotel was really busy because they had 2 weddings and it was Bank holiday weekend . Despite all that, the staff were very friendly, pleasant and efficient. Obviously used to keeping cool calm and collected. Well done evereyone

Great Hotel in lovely location - have stayed a few times and loved it - however unfortunately this time was let down by staff shortage - my Room was not cleaned or any fresh towels amd products replaced . Reception desk was often no one there - my card key for room did not work - twice had to go back down to replace and had to wait along time in both occassions as no one on reception - it ruined my stay ,this time.

The hotel is generally very good. The staff are all very helpful and the food is of good quality. The issue we had was that two hours after our arrival at the hotel, my husband decided to take a shower. Due to the hotel not providing any nonslip mat either in the shower or on the floor, and the fact that the shower tray did not have a lip meant that the water came out onto the floor which made it very slippery indeed. This had obviously happened previously as the bottom of the fire escape door in the bathroom was clearly rotted at the bottom through water ingress. The only item the hotel had provided was a small towelling Mat which he put on the floor and obviously it was no use against the very slippery water covered floor and he fell awkwardly, causing extensive swelling, pain and bruising to his elbow and arm. I contacted reception to have this put into the accident book and ask for a first idea and We were given ice to put on the elbow to ease the swelling. We were also offered a different room but were told it would not be a feature room, which we refused as we had paid for a feature room. My husband is disabled in any event and during our short break away he was unable to sleep much at night due to the pain in his arm, which worsened when we arrived home. The night this happened, he didn’t feel like eating in the restaurant so we asked if we could order from the bar. The hotel bought bar food to our room and I was a little surprised to see they had still added a service charge onto the bill for that evenings 2 sandwiches and coffee. We stayed for a further three days, as planned but did not use the shower again during our stay.