Hotel Dengan Gym di Newport, United Kingdom

Very xmasy and festive. Overall we had a lovely stay however very expensive and some small things. You needed to prebook restaurants and spa which meant we were unable to use spa, and certain restaurants as we booked the trip on the morning and no reservations left, had to have room service which took over hour and half for sandwiches and no hot food after 22:30. Breakfast good although very long wait 40 mins on day of departure we used the signature restaurant as Olive/main restaurant even busier. The bar with singer and Musician was relaxing and offered just what we were looking for but min of £16 each per cocktail is steep. We used the signature lounge for a free prosecco (between 4-6) on day of arrival but closed early so never used again. Small things in room- never replenished water or Welsh cakes or wine which we upgraded for. No corkscrew and phone didn’t work to call housekeeping, found staff member and waited an hour and it still didn’t arrive so we took the wine to get it opened. Can’t connect to screen play if using apple, only android? No flannels in bathroom and no bubble bath for the bath which was a shame. Mostly friendly staff although some on reception had a slight attitude when we asked for basics like water. Concierge was helpful and friendly. Bar and restaurant staff attentive. We would go back (already visited before) and ask for upgrade to signature rooms.

Honestly, I’m not even gonna lie Mercure Hotel in Newport is such a wonderful place! From the moment we arrived, the receptionist who attended to us was super lovely. She explained everything about our voucher clearly, and even when we had to go back downstairs to ask her something (because I wasn’t really paying attention but my man was 😅), she was still so patient and kind. The whole experience was amazing. I had a really great night the bed was super comfy, the food and dinner at the lounge were delicious, and the service throughout was top-notch. Breakfast the next morning was also soooo good! The hotel was spotless, the vibe was calm, and everything felt just perfect. I genuinely recommend Mercure Newport to anyone planning to stay in the area. Whether you’re visiting or you already live in Newport, you have to experience how clean, luxurious, and peaceful it is. It’s such a relaxing and cozy environment! 🖤✨

Nice big bed , nice room , bathroom definitely needs upgrading tho , the grab rail on the side of the bath was rusted and exposed metal , shower dials are ancient, could definitely do with plug sockets on the sides of the bed to change your phone etc , no air con instructions but did figure it out , inside of the windows soaking wet in the morning but that's normal given the time of the year , paint around the main door was flaking off so needs a little maintenance , but it didn't put any bad feelings in out stay at all , just little things to point out , staff were lovely and friendly , hotel in general was fantastic , excellent breakfast served buffet style , room service was easy and meals were delicious with reasonable prices and staff were great , would definitely stay again was a great valentine's weekend , thankyou to everyone there

Das Hotel ist neu, sehr sauber und verfügt über äußerst freundliches Personal. Es liegt etwas außerhalb der Stadt, was für meinen Aufenthalt anlässlich des Cardiff Halbmarathons ideal war. Das Frühstück ist ausgezeichnet, ebenso das Abendessen. Mein Zimmer war in einwandfreiem Zustand. Insgesamt absolut empfehlenswert – ich komme gerne wieder.

Some of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.