Hotel Dengan Gym di Stirling, United Kingdom

The room is nice, breakfast is really good, staff are friendly and helpful, but the swimming pool was closed when we arrived in the afternoon, managed to swim the next morning.

We are regularly visitors to the Stirling hilland hotel. We always looking at thier deals beautiful place. Stirling castle just up the road. Central for everything.

Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.

We are a couple and booked for a double room but given 2 singles room. Only found out when we went into the room. Went back to reception to show booking made for double, only then we were informed that there was no availability. We would have appreciated if this was made clear during check-in rather than finding out by surprise (with disappointment) and having to go back to reception to clarify.

It was a lovely stop over on the way to the highlands and was dog friendly which was excellent, the staff were all very friendly and helpful, it was in a beautiful location , highly recommended