Hotel berhampiran Giardini Medicei, Firenze, Florence

This is a lovely, clean hotel with good facilities and location and an excellent breakfast. It has a very traditional decor, with a modern bathroom. Our room was pleasant enough but the window faced a wall and had huge shutters which we couldn't open. Hence, there was hardly any natural light in the room. I also found the staff a bit unfriendly, especially at the reception desk. There was no greeting if you walked past, and they did seem slightly condescending - not the usual friendliness you would expect on a reception desk. The staff at breakfast were much nicer. I liked this hotel, but a little friendliness and a smile go a long way and would have enhanced our stay.

Although this is a beautiful hotel, quaint and nice rooms, that is where it stops. Whilst travelling around Europe on business for a few months, I spent 2 nights at this hotel. Yes, check in staff are warm and welcoming, and the rooms are nice and quaint… however, for both days I was there, bitterly cold showers with no hot water in the morning. And, after changing rooms. Checking out I complained, and the check out clerk just wanted to take my money. No discount, or compensation. And, he said, I will let the General Manager know tomorrow. Frankly, very poor indeed. Yes, hot water problems do happen - but not twice over 2 days, and then getting rubbish customer service. Why would I ever stay at this hotel again! Probably won’t unless it is my only option… lets see if the Hotel sees this review and makes it up!!!

We arrived at the hotel pretty late as we were travelling from Rome. Gabriele was pretty prompt and sent us all the necessary information ahead of our arrival as the reception service was until 3pm on Sunday. The room was surprisingly nice and clean, and indeed exceeded our expectation. Even though for just a night I thought this was a pretty good one. Nearby hotel has a nice pasta restaurant Al Peposo, just need to walk about 10 mins. Day time you can just walk towards town areas, you won’t get bored with the surroundings.

還可以，實在找不到住的了，勉強住住，千萬不要留重要的東西在房間裏，櫃子無法上鎖

I’ve never written a review before but felt I had to this time. I’ve just returned from holiday staying in this hotel. I booked the holiday in a rush and didn’t check reviews until after I’d booked. Some of the reviews were not great which unsettled me. Please be reassured that this hotel is very nice, very clean and has very helpful staff. It isn’t in the centre of Florence, this can be seen by looking on a map. The distance is walkable but there is also a regular number 14 bus which picks up a minute walk from the hotel and drops off at all the major sites, railway station and tram stop for 1.70 euro. Tickets can be bought at the hotel reception. It’s possible to travel from the airport by tram and then by the bus to the hotel. Because of our very early morning flight time the hotel organised a taxi to the airport and that was 45 euros. I also took a taxi from the main railway station to the hotel one evening and that was 17 euros. There is an excellent selection of beverages and cold food for breakfast. The hot food is a little more limited scrambled eggs, bacon, sausages and toast but perfectly adequate. There is a lovely restaurant next door that sells pizza, pasta and other meals at very reasonable prices. We ate there most nights. There is also a coffee shop and Thai restaurant near by that we didn’t use. There is a reasonably large supermarket a few minutes walk from the hotel as well. The spa and swimming pool is well worth a visit. It costs an additional 20 euros (for two hours). But as my daughter pointed out we’d spend £5 to go to just a swimming pool for an hour at home. The spa has steam room, sauna, salt room and hydro pool. Perfect after a day of sightseeing. It’s secluded from the rest of the hotel and is not busy. I was travelling alone with my young daughter and the hotel suited us perfectly. She found the centre of Florence a little overwhelming and enjoyed coming back to a quieter hotel and loved using the pool and spa in the evenings and then popping next door to the restaurant. If you want to be permanently in the busy hub and centre of Florence then this hotel isn’t for you but if you want to do your sightseeing and then come back on an evening to a more relaxed and chilled atmosphere with the use of a spa then I would recommend this one.

for its price it was okay. Its really close to the tram which you can take to the city center. The shower pressure was barely there and the sink was clogged. AC took forever to change the room temperature. A small nice and simple terrace for smokers, staff was very kind to check my room because i had a feeling i left my hair straightener turned on and they also cleaned the room (we stayed 2 nights so i didnt expect cleaning).

I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ

What a friendly and clean hotel! Convenient, excellent continental breakfast (even included eggs!), and superb staff to help with everything. Miguele, at the front desk was especially helpful with our entire 3 day stay. Parking was a big bonus, not usually included in this price range.

If you are looking for a 5+ star hotel experience, Villa San Michele is the place to stay. From the moment that we arrived until our departure, we were treated like royalty. Every reason that one chooses a hotel for, this one excelled in all of them. From the staff, to the room, to the food, to the facilities, to the view, this hotel in unmatched in Florence.

We thoroughly enjoyed our stay at the Villa Olmi Firenze hotel. The location is just outside the main aspects of Florence, which provided great views of the nearby mountains. Although this resulted in some travel & taxi trips, the quiet location was worth it. The hotel itself is impeccably decorated and adorned. Our family of 3 teens + 2 adults had the privilege of staying in 2 separate Jr. Suites with a private garden. The front office staff was enormously friendly and professional. On the day of our departure, a marathon took place in downtown Florence, and the staff went above & beyond to secure taxi service when there were very few available. A wonderful time at an absolutely beautiful hotel.