Hotel berhampiran Stesen Kereta Api Kunming, Kunming

The hotel was super beautiful and clean! Service by the staff were very attentive and polite, which made our stay super enjoyable. The butler service that helped to bring our clothes for laundering and sending our dry clothes back to the room was an added bonus. They also delivered a light breakfast to the room when we requested. The only thing we didn’t like was the 7am-10am breakfast at the first floor dining space as the egg tart was hard and the cake wasn’t very good. However, it’s just a minor thing, didn’t ruin our hotel stay. We would highly recommend this hotel to anyone looking to stay near Kunming Railway Station next time :)

Hai! Saya sangat menikmati penginapan saya di sini. 粥粥 sangat baik, suka membantu, dan responsif dalam segala-galanya. Daripada membantu menguruskan bagasi hinggalah mendaftar masuk semasa penginapan saya, layanannya membuatkan saya rasa sangat dialu-alukan dan selesa. Butiran kecil, seperti bakul buah-buahan alu-aluan, juga merupakan sentuhan yang sangat bertimbang rasa. 😊 Terima kasih sekali lagi, 粥粥, atas layanan yang sangat baik. Amat disyorkan, dan pastinya perkhidmatan 5 bintang! ⭐⭐⭐⭐⭐

For an overnight stay to be in close proximity to the airport, this hotel was perfect! I really liked our family room. It was very clean, new and modern. We had a nice view from our room. Complimentary airport transfer was easily arranged at 5am with takeaway breakfast prepared for us. There is no drive-thru for us to alight with our luggages. Our driver had to drive to the basement carpark which was dark and extremely confusing. Then we had to go through a narrow passage to find the hotel lift. Which was challenging with 2 toddlers (5 and 2 years old) and 4 large luggages and stroller. Hotel staff also doesn’t help with the luggage- this can be improved. This was the most challenging part for us.

Perkara yang paling penting adalah untuk mengejar penerbangan pada awal pagi keesokan harinya. Berada di satu tingkat di bawah kaunter daftar masuk adalah satu kelebihan yang hebat. Bilik-biliknya sangat bersih dan walaupun berada dengan bangunan lapangan terbang, ia terlindung dengan baik jadi kami mempunyai rehat malam yang baik. Dan 5 minit kemudian kami berada di kaunter daftar masuk!

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.

Amenities, ive rated 3/5 to remain neutral as all we needed was a place to stay to accommodate our family of 5. Now, where do I begin, first of? if you sre arriving at this place via didi or taxi straight from the airport, do yourself a favour and get dropped off outside and walk to the entrance of the ”hotel”. If you get dropped off inside the underground parking lot, Goodluck to your driver finding the spot to drop you off that connects to the hotels' elevator (its a maze and once u get there, it looks sketchy but its alright). Now, for the location: the location is superb! You're legit right beside a large mall with Tonssssss of restaurants to eat at even late at night! It is simply very convenient. And if you dont mind walking, there's another mall down south thats about 15mins walk. Lots of things to do. The lobby, the receptionist were kind and warm. They provided water whenever asked and didn't hesitate to help where they could. The free tea upfront, although we didn't fully utilize, was a nice touch. Now for the room: we selected the largest room they had which had 3 bedrooms. The price? It was insanely good. Almost unheard of. It was between 50-70 Canadian during the time of booking. I couldn't believe it. But not all hotels are perfect, and i have to say some of the things i experienced could definitely be improved. The restroom area had some scent to it that I couldn't point out as to what the smell is. I had to leave the exhaust fan on to ensure a neutral atmosphere. It worked fyi. The living room: is huge but tell me how there's only a 2-3 people sofa available and one small chair and a table. Its a wasted space. It ought to offer a large lounging furniture at this kind of room. It felt bare. The windows: simply put, although they installed windows capable of sound deadening, the weather stripping and the latch simply doesnt bond the gaps efficiently. Meaning, coldness of the night still finds its way. Luckily, the hvac system works and the curtains are relatively thick and also automatic (adjust at will). The beds are ultra clean and the floors were relatively spotless. But there's honestly one thing that is have to think about if I ever decide to rebook. I personally don't smoke, and i requested for a deodorizing treatment for our room prior to coming. The room itself? It didn't smell like cigarettes which was awesome, but here's something I don't see bring possible to address: at night time, while I lay down and sleep, there is a smell of people smoking cigarettes whose odour is somehow able to travel through the air ducts. Like each and every night, it was the same ordeal. My son didn't say anything, my parents inlaw didn't say anything, but my wife and I, yeah we smelled it. It isnt like as if you're beside someone smoking cigarettes, but its more like a scent that goes along with the air in the room that suggest someone had smoked, just unsure when. Other than that, sure, the beds, pillows and comforters were all clean and comfy. Honestly, my family was OK with the room. The convenience and price is really really hard to beat. Like it is extremely beyond belief affordable. Perhaps id reconsider staying here again if we were in kunming. We'll see.

It is difficult to find the location of the hotel you would need to call the owner ,if you don't know Chinese you can ask some random person on the street to talk to the owner that you have arrived, the room is clean but a bit small but if you are going to stay for too long maybe it will be difficult for you to adjust otherwise for 2 to 3 days its fine and the service is good,the amenities are also good.it is near Kunming railway station and tourist places are also not too far.Overall experience was excellent.

酒店地理位置優越，交通便利，距離[地鐵站/景點/商業區]僅幾步之遙，出行十分方便。周邊餐飲、購物選擇豐富，晚上散步也很愜意。 房間乾淨整潔，裝修風格現代温馨，床品舒適，睡眠質量很好。隔音效果也不錯，晚上休息不受干擾。浴室設施齊全，熱水充足，洗浴體驗很棒。此外，Wi-Fi信號穩定，辦公、娛樂都很順暢。 前台服務熱情專業，辦理入住和退房高效快捷，還貼心地提供了周邊遊玩建議。客房服務響應迅速，有任何需求都能及時解決，讓人感到賓至如歸。

great value for money for short transit. The owners are all kind and you even got a free station pick up and drop off service.

Great location, look for the yellow boards and you will find it easily. The room items are little bit used but all is all right and clean. I would not recommend to stay during cold nights - the room doesnt have AC. I was staying in room 207 and i heard all noise from stairs, even just walking and also people in room 206 were awake and screaming whole night so be aware of that.