Hotel berhampiran Stesen MRT Kunyang, Taipei

our stay is just ok. not as great as expected. came before the 1 May holiday so we were expected to leave the hotel at 12pm sharp.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Terletak di stesen Wanhua TRA dan bersebelahan dengan stesen MRT Hongshansi, hotel ini hebat tetapi kalis bunyi mungkin perlu diperbaiki. Ia bukan disebabkan oleh bilik yang saya fikir, kerana bilik tetamu di sebelah saya mengadakan pesta pada pukul 1 pagi. Gim ini agak mengecewakan kerana ia hanya mempunyai treadmill dan beberapa peralatan kardio, namun agak luas. Mesti mencuba restoran Cina mereka yang terletak di tingkat 3, berikan nombor bilik anda dengan diskaun 15 peratus. Sama untuk Starbucks dan Buffet di tingkat 5. Satu-satunya kebimbangan ialah saya tidak pasti dalam keadaan apa bilik itu akan mematikan kuasa. Yang membuatkan saya berasa sangat tidak selesa. ia tidak akan selalu berlaku tetapi sangat rawak. Banyak restoran yang bagus di sekitar dan jarak berjalan kaki ke jalan pasar malam tempatan (Pasar Malam Huaxi). Pasti akan tinggal lagi.

Lokasi: Benar-benar hebat, hanya satu minit berjalan kaki dari Lapangan Terbang Taipei ke pusat membeli-belah bawah tanah. Kalis bunyi: Kalis bunyi hotel tidak bagus pada mulanya. Kedengaran perbualan keluarga sebelah termasuk ibu dan anak bertengkar. Walaupun boleh difahami, masih pukul 1:30 pagi dan ia sangat mengganggu. Perkhidmatan: Saya tidak menjangkakan standard yang tinggi daripada hotel ini, tetapi kerana bilik sebelah sangat bising, saya menghubungi kaunter penerimaan tetamu dan meminta mereka menanganinya. Sudah tentu, tahap bunyi telah berkurangan dengan ketara, dan akhirnya saya dapat tidur. Kemudahan: Airnya kuat, panas dan AC adalah mencukupi. Saya fikir apabila menginap di hotel seperti ini, semua orang harus memahami, merendahkan suara mereka, dan menghormati antara satu sama lain untuk penginapan yang menyenangkan.

It was very good, maybe it's nice that showers are inside the room but could be good if there were a bigger area with more showers. Because if someone enters, then you're blocked for so many minutes, you can't even go to the toilet. And the breakfast is not really a breakfast, there was also no information on what food is what, so if you have dietary preferences, you can't eat anything. Also, the reception was helpful if you ask questions but not really kind, a little rude or she just doesn't want to work or something. This picture is funny, shows a toilet brush / pump also the bathroom

Ia agak jauh dari pusat bandar, dan tidak banyak kedai berdekatan, tetapi anda boleh menemui kedai serbaneka dan tempat sarapan pagi jika anda berjalan kaki sedikit. Ia adalah hotel yang bagus, dan kemudahan serta perkhidmatan kakitangannya sangat sempurna. Sebagai ganti lokasinya, anda boleh menginap di bilik yang luas pada harga yang agak berpatutan walaupun semasa musim puncak di Taipei. Lobi juga bersih dan luas. Saya mendaftar masuk pada pukul 2 pagi, tetapi kakitangan kaunter penerimaan tetamu ramah, cekap, dan menawarkan kata-kata semangat yang hangat, yang saya hargai. Terdapat MRT berdekatan, dan anda juga boleh sampai ke Songshan dengan cepat dengan Youbike. Lapangan Terbang Songshan terletak berhampiran dengan MRT, tetapi jika anda mempunyai banyak bagasi atau melancong bersama keluarga, anda mungkin mahu menggunakan Uber. Mesin daftar masuk tersedia dalam bahasa Jepun, menunjukkan bahawa ramai pelancong perniagaan dari Jepun menggunakan hotel ini. Jika ia sesuai dengan tujuan anda, saya fikir ia adalah tempat yang baik untuk menginap.

Walaupun saya menginap seorang diri, saya seolah-olah tersilap menempah bilik dengan katil double (untuk 2 orang). Selain itu, disebabkan cuti umum atau hujung minggu, saya agak hempas-pulas kerana menempah pada harga yang lebih tinggi daripada kadar yang dipaparkan di hotel, yang agak mengecewakan. Namun begitu, lokasinya sangat strategik. Saya boleh kembali ke hotel untuk berehat di tengah-tengah aktiviti pelancongan, yang amat memudahkan. Biliknya juga dijaga dengan bersih dan saya dapat menikmati penginapan yang selesa. Secara keseluruhan, saya berpuas hati.

Hotel yang bersih dan bergaya berhampiran stesen Ximenting. Tarikan bandar Taipei yang paling hangat. Penuh dengan makanan tempatan yang terkenal dan teh buih. Hotel yang direka bentuk adalah suasana industri yang bergaya. Hotel butik yang unik dengan kualiti yang baik. Harga tidak begitu murah tetapi kebanyakan hotel Taiwan berada pada julat harga yang sama. Bilik yang saya tinggal adalah bagus dan sejuk, pancuran air panas cukup hangat dengan tekanan yang baik.

Saya suka daftar masuk sendiri kerana ia sangat mudah. Selain itu, anda boleh menyimpan bagasi anda dengan kunci jika anda masuk awal. Terdapat pembantu juga berhampiran daftar masuk sendiri. Saya akan memilih di sini semula jika saya kembali ke taiwan.

A very quiet and peaceful place to stay. The place looks sketchy but it's actually safe. Also, it is near to a lot of places like convenient stores, Shilin night market, pharmacy, and to MRT station. There are also local restaurants nearby. If I visit Taiwan again, I'll definitely go back to this place.