Hotel berhampiran Terminal Laut, Hong Kong

Bagi percutian keluarga, kami memilih bilik keluarga di hotel ini, dengan satu katil besar dan dua katil kecil, cukup untuk 2 dewasa dan 2 kanak-kanak. Bilik ini kecil tetapi selesa, dan air mineral botol turut disediakan. Penghawa dingin dalam bilik berfungsi dengan sangat baik. Hotel ini hanya 5 minit berjalan kaki dari pintu keluar C stesen Wan Chai, 8 minit berjalan kaki ke hentian tram (ding ding car), 15 minit berjalan kaki ke Star Ferry, dan 5 minit berjalan kaki ke perhentian bas lapangan terbang. Pengangkutan sangat mudah. Jika kami datang ke Hong Kong lagi di masa hadapan, kami pasti akan mempertimbangkan untuk menginap di sini lagi.

I am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations. First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience. After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan. Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience. Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked. My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay. The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory. The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation. The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs. I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay. In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay. I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts. Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests. Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.

Hotel berjiwa muda yang bersih dan terletak di pusat bisnis dan perbelanjaan Tsim Tsat Tsui . Sangat menyenangkan menginap di hotel ini kebetulan ada axara perkumpulan pecinta mobil mini old yang sangat digemari anak saya. Jarak hotel ke halte bus dan terminal mtr sangat dekat. Banyak pusat perbelanjaan fashion dan makanan serta oleh2 disekitar hotel. Reception dengan jiwa muda yang sangat humble.

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Saya menginap di ParkLane Hong Kong kerana dijemput untuk Pameran Lukisan Antarabangsa Hong Kong yang diadakan di Perpustakaan Pusat Hong Kong. Lokasi hotel yang berdekatan sangat memudahkan perjalanan saya untuk urusan perniagaan ini. Kakitangan kaunter penyambut tetamu dan pembantu tingkat sangat membantu. Salah seorang kakitangan wanita di kaunter penyambut tetamu malah menaik taraf bilik saya secara percuma. Saya sepatutnya menginap selama dua malam, tetapi saya daftar keluar pada jam 6 petang hari kedua. Sarapan pagi mempunyai lebih banyak pilihan Barat dan sangat sedikit pilihan Cina, tetapi ia memadai. ParkLane Hong Kong terletak di lokasi yang strategik berhampiran MTR Causeway Bay dan perkhidmatan trem 'Ding Ding', menjadikannya mudah diakses. Tepat di seberang hotel adalah Victoria Park, dan terdapat banyak kedai serta restoran berdekatan. Yang paling penting, pengangkutan sangat mudah.

Lokasi hotel agak strategik, terletak di Happy Valley. Litar lumba kuda betul-betul di seberang jalan, dan beberapa bilik menawarkan pemandangan litar lumba yang indah. Walau bagaimanapun, bilik-bilik lain menghadap ke tanah perkuburan, jadi tingkapnya ditutup dengan kertas buram. Agak jauh dari stesen MRT, tetapi ada perhentian bas di bawah hotel dengan bas terus ke Stesen Hong Kong, yang memudahkan perjalanan ke lapangan terbang. Terdapat juga perhentian trem. Hotel ini tidak menyediakan berus gigi atau ubat gigi. Anda boleh membelinya dari mesin layan diri di lobi jika perlu. Jika anda menginap berterusan tanpa perkhidmatan bilik, hotel akan memberi baucar HKD20 untuk digunakan di mesin layan diri.

Saya tahu hotel di Hong Kong mahal, jadi memandangkan harga untuk hotel ini rendah, saya menjangkakan apa yang saya bayar. Walau bagaimanapun, keselamatan dan kebersihan asas tidak mencukupi. Kebersihan hanya sederhana, tetapi masalah sebenar ialah melihat tikus berlari di sepanjang wayar di siling. Proses tempahan juga kucar-kacir. Saya terpaksa membayar yuran tambahan hanya untuk mendapatkan bilik bertingkap, hanya kerana ia mempunyai katil berkembar dan bukannya katil bersaiz double. Ia terasa seperti penipuan dan pengurusan yang lemah. Lokasinya juga sempurna.

Kali pertama memandu ke Hong Kong, saya fikir tidak mengapa untuk tinggal sedikit jauh memandangkan ada kereta. Tidak sangka pemandangan di Tsuen Wan pun begitu cantik! Tempah bilik keluarga tiga katil boleh tidur 4 dewasa, dan harganya berpatutan, tidak jauh beza dengan harga di tanah besar. Ini memang melebihi jangkaan, mesti puji! Satu-satunya yang mahal adalah bayaran letak kereta, HKD200 untuk 24 jam tanpa keluar, dan hanya boleh menggunakan Octopus Card untuk masuk dan keluar. Lagi satu, cerun masuk dan keluar dari tempat letak kereta itu sangat curam! 🤪

The place is so friendly and the staff are very welcoming and helpful like Mr Hussin he was so nice and friendly with us, hope we come back again there to meet those people, thanks again Mr Hussin.