Hotel berhampiran Stesen Misr, Iskandariah

"Отдыхали с друзьями в большом номере. Две спальни, большая гостинная совмещённая с кухней, балкончик для курящих. Очень классные, просто невероятно огромные аппартаменты! Все чисто, культурно, аккуратно. Приедем к Вам еще! Спасибо!"

"Ia cukup bagus untuk berehat selepas hari yang panjang dan panas. Pintu masuk utama kelihatan agak usang tetapi sebaik sahaja anda turun dari lif, ia agak bagus. Pemandangan yang indah dari tingkap ke arah 'bahr'"

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"Lokasi sangat baik dan sangat dekat dengan tepi laut Anda boleh berjalan ke tepi laut untuk berjalan-jalan dan minum teh. Terdapat beberapa pasar berdekatan yang sangat mudah. Balkoni biliknya besar dan bersih. Bos sangat peramah!"

"The location of the hotel is perfect which is close to downtown and tge beach road. The amnities inside the room Alexandria enough (but you neeed to bring your toothpaste and tooth brushes. Receptionsts and room services Alexandria very helpful. I lived in standard non-smoking room. For improvement, hotel can arrange street cleaning more to keep the surounding environment clean and tidy."

"Tired sometimes but nice apartment. Perfect location: on the seaside, close to the Carrefour market and Drinkies, good restaurants and coffee shops. WiFi is super poor. Street noise in the room may bother you during the night — but it’s the general problem in Egypt."

"Penginapan saya di hotel ini sangat mengagumkan! Pertama sekali, lokasi hotel sangat berfaedah, persekitaran sekitar yang aman dan indah, dan perjalanan sangat mudah. Penyambut tetamu di meja depan adalah mesra dan mesra, dan daftar masuk adalah cepat dan cekap, membuatkan saya berasa sangat dialu-alukan. Biliknya luas dan terang, dengan kemudahan yang lengkap dan katil yang selesa, memastikan saya dapat menikmati tidur yang lena setiap malam. Saya sangat menyukai pemandangan dari bilik Pemandangan di luar tingkap benar-benar menyegarkan. Perkhidmatan katering hotel ini juga sangat baik. Sarapan yang kaya dengan pelbagai dan rasa yang unik. Saya amat mengesyorkan bufet mereka, hidangannya segar dan lazat, pasti berbaloi untuk dicuba. Selain itu, kemudahan gim dan kolam renang hotel juga sangat lengkap, membolehkan saya terus bersenam ketika dalam perjalanan. Secara keseluruhan, saya sangat berpuas hati dengan penginapan saya kali ini dan saya sangat mengesyorkannya kepada semua orang! Saya pasti akan melawat hotel ini lagi."

"Hilton Alex Green Hotel differs from other hotels downtown in Alexandria by its super - convenient location that makes everything accessible. Special compliments to the housekeeping team as their professional attitude and performance in terms of the level of cleanliness and presentation brought to the room are excellent. Other staff are nice and polite all the time. Hilton Alex Green Hotel stands out with its super-convenient downtown location. The housekeeping team excels in professionalism, cleanliness, and room presentation. All staff are consistently polite. Note: Ginger restaurant service is somewhat slow."

"Honestly Not recommended at all, they have a deal with local police members so police members and their families get more than 60% discount on the rate which forms more than 90% of the guest in the place , so you end up with a very local standard and below average service from the place to suit the guests , the stay wasn't as expexted at all and was not as other Sunrise places we went to before. Also they have a very high rate of the dayuse guests due to this discount as well, so again it end up with so many people using average facilities and really crowded place. Not recommended unless you are fine with paying double of most of the guests in the place in a very crowded hotel."

"ホテルというよりマンションの一室やね。おじさんが鍵届けてくれるやつ。whatappのアプリ入れてないといけない。はじめおじさんとうまく合流できず、周りのひとに助けてもらった。親切心でしかなかったけど、恐怖であった。部屋は綺麗。シャワーは最弱。"