Hotel berhampiran Pantai Mamoura, Iskandariah

Отель расположен в достаточно тихой части города вдали от трасс с гудящими машинами. 2 огромных бассейна с водой +27° в марте. Красивое здание в 3 этажа. Отель новый, достраивается дворец. Как я понимаю, здесь будут организовывать мероприятия. На 1 и 2 этажах расположены рестораны. В рамадан оба работают по системе шведский стол. Еды много, но ничего особо не понравилось. На завтраках готовят омлет. Жили неделю, всю неделю говорила и показывала, что хочу скрембл, но повар умеет делать только невкусный омлет в луже масла. Под конец сдалась и перестала его брать. Каша безвкусная. 2-3 раза ходили тут на ужин. Пару раз была вкусная еда. В остальное время съедобным был только шашлык и овощи. Номера большие и чистые, тут всё ок. Но с едой не очень. Персонал вежливый.

Ia cukup bagus untuk berehat selepas hari yang panjang dan panas. Pintu masuk utama kelihatan agak usang tetapi sebaik sahaja anda turun dari lif, ia agak bagus. Pemandangan yang indah dari tingkap ke arah 'bahr'

Hotel location was good in middle of every thing Good cleanliness The suite I took was quiet big Kids loved it Beach was nice ,heated pools was quiet good in winter food was average ,Could have been better

It was incredible time staying in Galaxy Hostel. I have so many great memories from this experience. When I was ill from food poisoning owner Charlie gave me medicine and the even cooked me a soup and some drink from poisoning. I feel myself like in home there, I guess that’s the most highly rating. Everybody was really nice to me and I felt so good there! I can’t even describe how good that hostel is! If you want to stay in Alexandria that’s for sure perfect place for you. Thanks everybody I’m really glad that I was able to live there

The property is super clean The staff are amazing The administration is really helpful The team is available 24/7 and helped a lot They really made my stay easier and wonderful The emplacement is perfect you have restaurant nearby ,ATMs and amazing coffee shops. I recommend this place in downtown 💯 I personally will go back whenever I come to this amazing city . I want to thank Brassbell for the amazing stay .

Great location and professional friendly staff. From the start of entering the hotel with the bellman Eassam to the front desk staff as well the restaurant staff.Keep up the great hospitality 👍

Hilton Alex Green Hotel differs from other hotels downtown in Alexandria by its super - convenient location that makes everything accessible. Special compliments to the housekeeping team as their professional attitude and performance in terms of the level of cleanliness and presentation brought to the room are excellent. Other staff are nice and polite all the time. Hilton Alex Green Hotel stands out with its super-convenient downtown location. The housekeeping team excels in professionalism, cleanliness, and room presentation. All staff are consistently polite. Note: Ginger restaurant service is somewhat slow.

I have stayed at Hilton Cairo Heliopolis many times, and I generally love Hilton properties wherever I go. I just checked out after a one-night stay at Hilton Corniche Alexandria. This stay was meant to help us decide which hotel to book for the remaining 13 nights of our trip. Unfortunately, Hilton Alexandria was not the right choice for us. The hotel itself is beautiful and meets the physical standards you’d expect from Hilton. However, the staff experience was the worst I’ve ever had at any Hilton property. Check-in was very slow, and no information was provided at all. We only discovered that the hotel had beach access by pure accident—after we had already checked out. At the buffet, service was extremely slow, with orders either missing or incorrect. Upon departure, I did what I always do: I called reception to confirm checkout and ensure there was no outstanding balance. I was clearly told everything was settled and that we were free to leave. After we had already left the hotel, a valet ran after me and my wife in the street and asked us to return because “they wanted to talk.” We were brought back only to be lectured by a reception employee (female, dark hair, glasses) about how I should have come to the desk despite already calling. There was no issue, no balance, and nothing to resolve—she simply lectured me and then let us go. This was unnecessary, unprofessional, and frankly insulting. She could have easily checked the room balance herself instead of calling us back in such a cheap and embarrassing way

I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive.

Great location and nice staff.breakfast was great and the rooftop view was incredible