Hotel berhampiran Stesen MRT Istora Mandiri, Kota Jakarta Selatan

We just wrapped up an unforgettable 3-night stay at Raffles Jakarta to celebrate a birthday, and the experience was flawless. We mentioned the birthday in advance, and the hotel went above and beyond, surprising us with a beautiful cake and birthday song. Miss Rahsya who's checked us was so nice and friendly, duty manager Mr.Miko also very good person. Our room was stunningly big, impeccably clean, and luxuriously comfortable. And the direct access to Lotte Mall makes it super convenient for dining, shopping, and grabbing coffee without ever stepping out into the city traffic. Breakfast at Arts Cafe is phenomenal with everything from fresh pastries to made-to-order specialties. Minor issue, housekeeping was a bit confusing maybe hotel should told to guests when check in about how their HK works. And also we received a message from hotel spa asking about our spa reservation despite we didn't make any reservation with hotel spa, fortunately their response is fast and corrected immediately. Overall we are enjoying our stay and highly recommended if you are looking for an art-filled oasis in the city.

Breakfast enak Ada lontong, soto mie, nasi uduk, buah2 dan jus

Kami menginap di Suite Eksekutif di Citadines dan sangat menikmati masa kami di sana. Pemandangan latar langit sangat indah, terutamanya pada waktu malam, dan suite ini luas, moden, dan sangat selesa. Apabila TV pintar kami berhenti berfungsi, kakitangan segera bertindak balas dan membawakan kami TV baharu dalam masa yang sangat singkat, yang sangat mengagumkan. Disebabkan betapa selesanya semuanya, kami akhirnya melanjutkan penginapan kami selama dua minggu lagi. Perkhidmatan yang hebat, pemandangan yang hebat, dan pengalaman keseluruhan yang sangat baik. Kami dengan senang hati akan menginap di sini lagi.

Sudah jadi tempat langganan nginep disini bareng suami Recommended bangetttt

Ini adalah penginapan yang selalu saya gunakan apabila berkunjung ke Jakarta. Kemudahannya bagus untuk harga, dan kakitangannya ramah. Sarapan pagi juga hebat.

Nice business hotel . Quiet , good service and polite staffs in attendance . If only the bar had more live . Went 2 time in the evening but no business

Kakitangan hotel sangat peramah dan perkhidmatan yang diberikan memang tiptop! Lokasinya strategik dan mudah untuk ke mana-mana. Aspek keselamatan pun sangat memuaskan, setiap kenderaan dan individu yang masuk ke hotel akan diperiksa. Sarapan pagi yang disediakan pun pelbagai dan sedap. Memang sangat berbaloi dan amat disyorkan!

the receptionists are so kind, they are very helpful. nearby got a lot of cute and trendy shops, great food!

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion