Hotel berhampiran Pantai Trikora, Pulau Bintan

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

We recently stayed here and had an absolutely fantastic experience! The staff mentioned we had just missed the end-of-May crowd, so the resort was incredibly calm and peaceful. It felt so serene, and we were even among the only ones in the pool all day. The pool was a great size and very relaxing, with plenty of sun chairs available. What We Loved: - Our room was extremely clean with no faults at all. We were upgraded to an Ocean View room, and the views were just beautiful. - The breakfast buffet had a great and delicious selection. Having 5 different dining options on site was excellent because the food never felt repetitive. We highly recommend trying the Lamb Shank at the Recreational Village! - We took some classes which were fun to attend. There was no booking required, which was great because it kept our schedule completely flexible. - The free shuttle service from the BBT Ferry Terminal was very convenient. - The service staff were all so friendly and attentive to our needs. A huge thank you to Kinasih in particular, who served us both poolside and at the Recreational Village. He is such a friendly guy and provided top-notch service. Some Minor Improvements: - Upon arrival, our luggage was accidentally left behind at the ferry terminal, though it was sorted out. - It was a bit hard to find information about the resort at first, such as the in-room dining menu, directions to the Recreation Village, and details for Chocolate Hour. Most of this was on the TV portal, but our TV was not set up to show it when we first turned it on, so we didn’t know about it until the next day. - An introduction to the facilities placed in the rooms or explained by the check-in staff would have been very useful. - We much prefer having physical menus rather than QR codes everywhere, and having physical signs for Chocolate Hour would be a good touch. Overall though, this is a wonderful resort with great food and excellent staff. We had a very relaxing holiday and would love to come back!

Excellent. In Indigo restaurant we was well served Mr. Eitstein and Ms. Dhina from the Indigo. The only downside in Indigo was the lack of cotton swabs and cotton pads in the room. However, that doesn't affect my experience; I would consider staying here again. The Holiday Inn restaurant next door has vegetarian options, and Mr. Ruwanda from the Holiday Inn restaurant provided attentive and meticulous service. Thumbs up! Will be there soon .

Kami menempah bilik bertema kanak-kanak. Bilik ini mempunyai kawasan yang direka khas untuk kanak-kanak: katil dua tingkat, almari pakaian kanak-kanak, jubah mandi, Switch, meja dan kerusi, serta bean bag, semuanya direka mengikut ketinggian kanak-kanak. Balkon menghadap kolam renang hotel, pemandangannya sangat indah. Perkhidmatan memang tiada tandingan, kami berasa seperti di rumah, sama ada restoran hotel atau perkhidmatan bilik, semuanya sangat mesra dan prihatin, gaya perkhidmatan juga sangat konsisten. Terdapat buggy yang membawa kami ke restoran berdekatan dan pantai. Ibu bapa dan anak-anak tidak mahu pulang! 🤭

Mempunyai penginapan yang indah! Mereka mempunyai perkhidmatan ulang-alik percuma ke terminal feri BBT, pemeriksaan juga terus ke hadapan dan bilik/hotel itu sangat cantik. Bahagian yang menghadap ke kolam mendapat matahari petang, akses terus ke pantai. Mereka juga agak kenyang untuk bufet sarapan pagi, tetapi bukannya membuat anda menunggu, mereka membuka bilik mesyuarat dan menyediakan barisan bufet kedua, penggunaan ruang dan perancangan yang sangat baik! Anda juga boleh berjalan kaki ke tempat restoran/aiskrim tempatan yang berdekatan, ”plaza membeli-belah” agak mati tetapi tiba apabila anda ingin berjalan-jalan. Juga boleh berjalan kaki ke tasik/takungan, senang bersiar-siar ketika matahari tidak begitu terik, sangat cantik juga

I have celebrated my 19th wedding anniversary at this hotel. Overall I had a good and enjoyable experience staying here. Villa are spacious, clean and dinning experience also good with generous portion at The Dining room. With a good room decorated and complimentary cake for my anniversary we are really appreciating all the good gesture and preparation. The only down side is the hotel location are very far away from the ferry terminal which required 1 hour and 30mins journey and room lighting not sufficient and make the room too dimmed. And there were no minimart or convenient store in the hotel. Suggest to open a minimart to supply more snacks and gift shop selling the hotel souvenirs included the essentials oil shampoo.

No 1, is the direct access (with sunbeds) on the beach. No 2, the rooms are fabulous apartments, mine had a kitchnette, separate bedroom, 2 tv, 2 aircon and balcony. No 3, the staff are attentive, friendly and hardworking. My 1st visit, so on the improvement side: wicker sunbeds on beach need sunlounger mattress - otherwise they are rock hard. If you are not good at walking and have trouble with stairs and/or lifts, ask for ground floor room.

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

Perkhidmatan hebat & pantas semasa mendaftar masuk walaupun mempunyai banyak bilik. Bilik itu tidak buruk. Tidak sebesar mana tetapi selesa. Akan tinggal lagi

Bilik bersih, kakitangan hotel semuanya mesra dan baik hati. Sup ekor lembu dan sate sangat sedap.