Hotel berhampiran Tasik Kawaguchi, Fujikawaguchiko

My mother and I stayed at The Toki for three nights in mid-April, and it was an absolutely wonderful experience from start to finish. Everything about the property felt thoughtful and comfortable. The hotel is about a kilometre from the station area, and they make this commute effortless with a shuttle service running multiple times an hour between the station and the reception. Since the villas are set on a steep slope, they also shuttle guests up and down between the reception and the villas, which was incredibly convenient and much appreciated. When we checked in, they had a Mount Fuji-shaped chiffon cake waiting for us in the dining area. It was delicious! One of the things we loved most was the breakfast service. Each morning, breakfast was delivered directly to our doorstep; at check-in, we were simply asked to choose our meal from the menu and select a delivery time. Great way to start the day. They also offer daily housekeeping, and if you choose to skip it on any day, they give you coupons to use at the little shop near reception, which stocks food ike cup noodles, cakes, chips, nuts etc., and fun souvenirs as well. The staff were consistently warm, friendly, accommodating and helpful, and their excellent English made everything especially easy for us. The villa itself was outstanding. Ours had completely unobstructed views of Mount Fuji from every window on both the floors, including the bathroom, which was amazing. Waking up to those views each day was unforgettable. The sunny, clear days were a huge bonus. The beds were very comfortable, the kitchen was fully equipped, and there was even barbecue equipment for the large terrace. The villa was impeccably clean and equipped with every amenity we could possibly have needed. We had a truly fantastic stay at The Toki, and would highly recommend it to anyone looking for a beautiful and comfortable stay in Kawaguchiko.

Nice spacious room, complete. Secluded hotel up the hills, need transportation to go up 200m of ascend. The room had the best views of mt fuji. Definitely a plus! The dinner serve was fulfilling n nice for cool spring nights. Perfect for a quiet n peaceful stay!!! 2 nights in mid April, 2026

First time stay . Thought it come with the private outdoor bath but realize the official website and 3rd party booking us different ,so slightly get disappointed. Overall stay is good with shuttle bus to pick up during arrival and checkout but do take note upon requesting it booking only. The lobby will have snacks and welcome drink which allow u free to take. Room is spacious and clean. The dinner was great who prefer simple and varieties japanese food. The location so far is good is about 15-20min walking distance to kawaguchiko station

Location is great and can see Fujisan from the room and onsen when Fujisan allows us to see. Fantastic views can be expected. But the hotel is too old without renovation given the high price. Bad smells from the room and onsen entrance. Not recommend to young couples in particular.

Stayed here for two nights the first half was fairly pleasant, room was big with unobstructed view of lake kawaguchi and mt fuji. However the second night we found a huge spider in our toilet room and we called the front desk for help but there was no staff member as it’s not a 24hr service hotel only two securities were there; the staff all went home. So we had to play hide and seek with the spider and took us 3 hours to kill it and finally have a good nights sleep. Told the staff about it the next day and they just acknowledged it and did nothing which was very disappointing for a so called 5 star hotel

1. Pengangkutan: Hotel menyediakan perkhidmatan jemput dan hantar percuma dari stesen bas ke hotel Pakcik itu sangat baik dan serba boleh. 2. Bilik: Memang besar, lebih kepada bilik dan ruang tamu, tetapi tidak ada tab mandi, tetapi terdapat kolam air panas awam untuk mandi, dipisahkan untuk lelaki dan wanita. Semua yang lain sangat bagus, lihat gambar 3. Landskap: Anda boleh melihat Gunung Fuji apabila anda membuka tingkap Adakah perkara lain penting? 4. Saya menempah pakej dengan sarapan pagi dan makan malam. Makan malamnya enak dan sarapannya agak ringkas. 5. Tingkap boleh dibuka untuk pengudaraan, yang paling saya mahukan tingkap hotel di Jepun tidak boleh dibuka pada musim sejuk, pemanasan terlalu panas dan saya tidak boleh menerimanya hotel ini boleh dibuka untuk pengudaraan yang paling saya suka. Sangat disyorkan, perkhidmatan juga sangat baik👍

For some reason I was not sent a QR Code to my email to check in. I was sent a pin number which was not necessary or utilized. We arrived at the villa several hours early and called to see if we could check in early, they apparently have a strict after 3pm check-in. We found a place and paid to store our luggage and then came back to the villa at 3pm. Again, still had not received the QR Code. Called again, was hung up on. Called back, was told it would take 10 minutes. Called back and was asked for my email, was put on hold then was asked for my email again (which was already provided at booking). Then was asked to send them an email, they didn't get it and then was asked to send to personal icloud email. They finally found my email and sent the QR Code to me at close to 4pm which was an hour after check-in and we had to stand out in the sun the entire time. This was so frustrating and ridiculous. My email address was in the reservation, why it took so long is crazy. The process needs to be updated so this doesn't happen to other people. There was a huge spider above the TV in the corner, we got rid of it but it was creepy. The view from the villa was great! The beds were nice! Loved the double showers! The body sponges are so clever and left our skin feeling smoothe! The clothes drying was very innovative and did work effectively, needed to turn the heater on twice to get the clothes dry. Towel rack on the wall was broken on the right side, the rod wouldn't stay in. The one pot in the kitchen was burnt on the bottom inside, we tried to clean it to use it but could not. We did use the grill to make dinner and it was a wonderful touch!

It was definitely an enjoyable and worthy experience of traditional ryokan with tatami and futon with the best view of Mt. Fuji from the room window! The hotel itself overlooks parts of Mt. Fuji with Lake Kawaguchiko, and we even added on dinner and breakfast during the stay! They are simply one of the best meals during the trips in Tokyo! The onsen is another bonus to enjoy while seeing the view of Mt Fuji, even though it is public hot spring which might be a culture shock. Definitely worth to try it out again to enjoy the traditional Japan vibes around Lake Kawaguchiko.

The staff at Fuji Premium Resort went above and beyond to help us when we had some difficulties.  When we went it was snowing hard and had been involved in a minor car accident. The staff kept registration open late, got us food at no extra charge from the gift shop because the dining area was closed, and arranged transportation for us to get back to our car the next day because it was not able to get up the hill in the icy conditions and no other cost.  The rooms were nice and comfortable and the buffet breakfast in the morning was delicious.  Would absolutely stay with them again.

Perkhidmatan hotel sangat baik Saya bimbang tentang bilik merokok tetapi segala-galanya bagus