Hotel berhampiran Persimpangan Marchen, Otaru

🌟🌟🌟🌟🌟 An Unforgettable Stay! 🌟🌟🌟🌟🌟 This place is truly a hidden gem! From the moment we arrived, we were welcomed with the warmest smiles and the most genuine hospitality. Every staff member made us feel like family—so friendly, attentive, and always ready to help with anything we needed. The stay itself was beyond amazing. The room was spotless, cozy, and incredibly comfortable—but the highlight was definitely the private onsen in the room. Soaking in the hot spring after a long day was pure bliss. Calm, relaxing, and absolutely luxurious. And the food… WOW. Every meal felt like a masterpiece. Beautifully presented, fresh, flavorful, and full of local character. Each dish was a delight, and we looked forward to every single meal. Perfect service, perfect stay, perfect food, perfect onsen. I would come back in a heartbeat—and recommend this place to anyone looking for a truly special experience. 💖

We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. 

I had a great stay at this hotel. The room was spacious and included two bottles of water, coffee, and tea. While the view overlooked a blank space behind the building, the quality of the bed and pillows was excellent. I found the bathroom to be slightly larger than expected. The reception area was spacious, and the staff were friendly and spoke English, which made communication easy. There were two breakfast options available: Western and Japanese. I personally chose the Japanese breakfast, priced at 3,000 Yen. The quality and portion were good. The hotel is conveniently located within a 10-minute walk from Otaru JR Station, as well as Sakaimachi Hondori Street and Otaru Canal. Additionally, there is a convenience store directly across the street, along with several night restaurants. I did find the price a bit high, possibly due to the Otaru Snow Light Path Festival taking place during my stay. Overall, I would recommend this hotel for its comfort and location.

Overall, a pleasant stay. The room was tidy and reasonably spacious, and the location was convenient. Staff were polite and helpful. However, there were minor issues such as limited breakfast variety and occasional noise at night. With some improvements, this would be an excellent choice.

It's an interesting experience as the hotel is situated at the outskirts. The onsen in the room is perfect, with a perfect seat view. Room is pretty old school and big. As the location is pretty remote, there isn't much night activity around. It is pretty kind of the hotel to offer shuttle service to Otaru JR.

Cozy Inn is superb, can easily be reached by bus or by car. Plenty of parking spaces. Room is big and clean. Close to Aeon and Daiso. Walkable to the canal if you are not driving. Check in uses machine and strictly only after 3pm, so do not come early. Overall, I highly recommend!

This is a Japan style house... Self check in and check out, but it's very easy. You can have your simple meals at the kitchen. That's a bus stop just in front of the hotel, if you want to walk around to find food also not too far. There is a Aeon market about 15mins to walk to.

This apartment offers a practical and comfortable stay, especially for those looking to explore Otaru on foot. We appreciated the basic utensils and cutlery provided, making it easy to prepare simple meals. The thoughtful inclusion of toothbrushes and toothpaste was a nice touch, and the microwave was handy for quick reheats. Comfort is well-addressed with one air-conditioner and a heater, ensuring a pleasant temperature regardless of the weather. The washing machine was a huge convenience, and we had options for drying clothes either on the hanger stand inside the room or on the balcony. The location is a major highlight, being within easy walking distance to both Otaru Canal and Sakaimachi Street. We also found it convenient to have a Lawson and various eateries nearby, though it's a good idea to check their opening hours as they can vary. Important Considerations for Your Stay While the location is excellent, it's important to note that the road leading to the building is steep. This could be particularly challenging if you're driving, and we would not advise driving during winter due to the road conditions. For those with a car, there are two parking areas available. The closer one has three slots, while a slightly further option offers approximately 12 slots. Keep this in mind, especially if you prioritize a closer parking spot.

Positive: 1. Great Location decent size room with double sized beds with big space to move around compare to most other Japanese hotel 2. love the indoor parking at basement garage, especially during winter no snow cleaning required every morning. Negative: 1. lift is out of service, very inconvenient for people with big luggage, had to carry all the way up to the 3rd Floor. 2. Fake carpets on stairs, almost tripped over couple of times. 3. Owner never responds when assistance needed, upon on check-in, the pin code been given is useless because the room door are always unlocked, actual key is placed on the table in the room. Tried to contact the owner via WeChat WhatsApp line phone calls none of above responded, just seemed like the hotel is unmanned the whole time. 4. Had a little incident one morning where one of the guest parked his car right front of the parking garage door, which blocked my way out, again had to contact the owner, never responded, got no choice but to contact police for help.

Tempat bagus sekali . Cuma kasir keras sekali . Tdk ada mesin cuci