Hotel berhampiran Plaza Unga, Otaru

Excellent onsen with very nice private onsen in the room surrounded by Sakura trees. Very nice omakase dinner served in room, excellent service from the team. Lounge area serving beer, sparkling wines and other non alcoholic beverage all inclusive in the package price is a nice touch. Highly recommended

We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. 

Great hotel for families! The absolute highlight of our stay was the excellent location—it made traveling with the family so much easier. The cleanliness of the rooms, the service from the staff, and the overall facilities were all good and met our expectations. We had a comfortable stay and would consider coming back.

Honestly the only praise to give to this hotel is the staff attitude and the location which is near the canal. The staffs were-Helpful and dedicated .  I can accept the hotel is old and not so spacious. But one thing I really can’t take it is the level of the bathroom. I can’t understand why the level is so high. We need to step a big leap to climb in order to get into the bathroom. Also to get into the bathtub to stand to shower was dangerous too. It was unbelievable deep. I almost fell.  This hotel is really not suitable for elderly people. And need to pay extra careful attention when you climb to the bathroom and to the bathtub. Sometimes I do not understand why can’t just list out that you would need to collect onsen tax. If I know I need to pay for that I would not want to choose this hotel. Because I do not go for the onsen.

It's an interesting experience as the hotel is situated at the outskirts. The onsen in the room is perfect, with a perfect seat view. Room is pretty old school and big. As the location is pretty remote, there isn't much night activity around. It is pretty kind of the hotel to offer shuttle service to Otaru JR.

free parking, nearby grocery supermarket within walking distance. Room is big & easier for check-in & check out process. price is valuable.

This is a Japan style house... Self check in and check out, but it's very easy. You can have your simple meals at the kitchen. That's a bus stop just in front of the hotel, if you want to walk around to find food also not too far. There is a Aeon market about 15mins to walk to.

This apartment offers a practical and comfortable stay, especially for those looking to explore Otaru on foot. We appreciated the basic utensils and cutlery provided, making it easy to prepare simple meals. The thoughtful inclusion of toothbrushes and toothpaste was a nice touch, and the microwave was handy for quick reheats. Comfort is well-addressed with one air-conditioner and a heater, ensuring a pleasant temperature regardless of the weather. The washing machine was a huge convenience, and we had options for drying clothes either on the hanger stand inside the room or on the balcony. The location is a major highlight, being within easy walking distance to both Otaru Canal and Sakaimachi Street. We also found it convenient to have a Lawson and various eateries nearby, though it's a good idea to check their opening hours as they can vary. Important Considerations for Your Stay While the location is excellent, it's important to note that the road leading to the building is steep. This could be particularly challenging if you're driving, and we would not advise driving during winter due to the road conditions. For those with a car, there are two parking areas available. The closer one has three slots, while a slightly further option offers approximately 12 slots. Keep this in mind, especially if you prioritize a closer parking spot.

You will feel comfy and relaxed, like sitting and slaying at your home. We're 4 pax and stayed 1 night, but feel hommy and humble in everything here. Our room can fit 4-6 pax. Pls enjoy here if you love English country style!!

Tempat bagus sekali . Cuma kasir keras sekali . Tdk ada mesin cuci