Hotel berhampiran Colombo Harbour, Colombo

Avoid: Misleading Room Categories & Poor Service I booked two ”Superior King Rooms,” but upon arrival, the hotel claimed this category doesn't exist and forced me into basic ”Deluxe” rooms. They continue to advertise these non-existent categories online. As a family with elderly members and children, we were also assigned rooms at opposite ends of the floor, despite our request for proximity. Management was dismissive and blamed the booking platform rather than taking responsibility for their own inventory. Be aware: What you book is not what you will get. I expected 5-star service but received a downgrade and zero accountability. Save your money and look elsewhere.

I recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist. First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver. However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours. There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt. Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM. The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.

Location is great, just beside One Galle Face Mall. Plenty of restaurants and cafes around. Beautiful sunset views (from the bar, pool, restaurant, lobby) and Galle Face opposite the road. Rooms are gorgeous and spacious. Checked in Dec 30-Jan 2 peak season. Hotel was fully booked. Waited in the lobby for my room to be ready upon check-in. Front desk said they will find me to let me know. Waited for more than an hour before I asked them again and told me that my room has been ready. Ordered some room service which took more than an hour to be delivered. Granted they told me that it may take about 50 minutes because it was peak hours. Upon delivery they told me it was comped because of the long wait. Pool, restaurant, and bar staff are all great. Very personable and accommodating. Loved the sky pool on the 31st floor. No bar but not as crowded as the main pool. Breakfast was great. A lot of choices. Asian selection is great. Pastries not so much, some didn’t seem fresh. Heard from some staff that it gets super busy from around 9 but didn’t experience any long wait. Plenty of tables to accommodate people. Overall a great experience and will definitely stay here again if I’m in Colombo.

Each and every thing is perfect about this hotel must visit. If you get room with ocean view its best if not than go to top floor they have infinity pool unforgettable experience you will feel like you are leaning in the ocean. No more words to describe. The stay was absolutely fabulous! The room, the sea view and the view bath was top notch! First stay at granbell and what an experience it was! The sunset with the infinity pool was another world! Also, not to forget the warm welcome we received from the Front Desk Staff, they gave us the Perfect first impression of the Hotel and the final send off was so friendly as well.

I had an absolutely wonderful stay and felt truly taken care of from the moment I arrived until I left. Every request was handled with genuine care and professionalism, and the level of hospitality clearly shows that customer satisfaction comes first. A very special thank you to Mr Gajan from the Bell Service. He kindly accompanied me during check out and patiently waited with me for quite some time until my taxi arrived. His warmth, attentiveness and dedication made a lasting impression on me and truly represent outstanding service. The in room dining was also excellent and of very high quality. Unfortunately I caught a cold during my stay and could not explore everything, but I will definitely come back. A true five star experience. Highly recommended.

This stay was special to me because I had the opportunity to contribute to this beautiful project as part of the interior design team. Seeing the space come to life and experiencing it as a guest was truly rewarding. The rooms were comfortable, the atmosphere was welcoming, and the staff provided excellent service. Grateful to have played a small part in creating such a wonderful experience.

Hotel is in the heart of Colombo and very prominent location in Sri Lanka. I love the garden view. Food is excellent choices. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. Special thanks to the restaurant staff Kamani ,Randil and Imesh. I will definitely comeback to this hotel when my next visit. My appreciation to all staff members during my stay.

We booked for two nights. For me the room size is good there’s only one problem the air condition didn’t function so well. We call the reception to check why it’s not cooling and they responded so quickly. It’s clean and properly maintained. For breakfast, it’s good not so many choices but acceptable.

Mount Lavinia Hotel used to be so good - not anymore. AC's dont work properly. Phones in room dont work, they give a mobile number to call instead. House keeping takes ages to come. Not the Great hotel we once knew anymore.

Amazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done