Hotel berhampiran Gereja Malate, Manila

The hotel has maintained a classic style and is very convenient.  I however want to advise management to clean the chairs in the restaurant. The backs of most seats where the head rests are dirty and need cleaning.

Beautiful and large comfortable rooms with a view, Shower pressure was great. Drinking water dispenser at lift landing provides instant hot and cold water. Rooftop dining and kitchen area was adequate and clean. Gym was sufficient for a casual workout on your travels. Nearby Robinsons mall is huge and provides for your dining and grocery needs. Now the location… unfortunately Malate smells like piss. It’s just how the area is. All breatheable air has moved to BGC and Makati. My first day I walked along Taft Ave, the main thoroughfare where the LRT tracks run along, it was unbearable. I suggest if you’re walking to Intramuros or the National museums, turn left coming out of the building and walk down Adriatico or Roxas. It’s less putrid near the bay. Avoid Taft at all cost. The entire team at Lyf I’d encountered, front desk, concierge housekeeping and dining, were all super helpful and smiling always. Bravo, team!

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Located on Ongpin Street, very near to all the popular Chinatown f&b oultlets and opposite to the Minor Basilica and National Shrine of Saint Lorenzo Ruiz (Binondo Church) so you wake up to the sounds of Church Bells. The Hotel is quite dated but clean, would have been a great hotel during those days. Staff are friendly and approachable. Just a heads up; they require a deposit per night. If you have a credit card you can pre-auth. Since I stayed for 1 night, I put 2000 piso cash for deposit. A family who checked in before me had 2 rooms for 5nights, had to put deposit of 2x5x2000piso=20,000piso (325usd).

I always book here at Eurotel for two great reason. Just in front of Robinsons Manila and good breakfast buffet for such affordable room price.

Staff were fantastic very helpful and polite would recommend this hotel and will definitely book again love its location near the sea, museums just round the corner and local park just round the corner as well also Mall of Asia about 20 minutes away so really everything round about you forgot to mention the great view from D floor

Stayed at Hotel H2O with a 4-year-old and a 1-year-old. Its main advantage is the location inside the park, providing direct access to attractions and making it easy to return to the room for naps and breaks. Pros * Excellent location inside the park with easy access to attractions. * Convenient for families with young children who need rest breaks. * Staff quickly resolved a minor issue with a broken bidet upon arrival. * Bed size is king as advertised. Cons * Cleanliness was adequate but not exceptional. * No room service available. * Restaurants are available on the ground floor and via GrabFood delivery, but in-room dining would be more convenient. * The hotel’s restaurant feels disconnected from the overall hotel experience. Recommendation Hotel H2O is a good choice if your main goal is visiting the  attractions, especially with young children. If you do not plan to spend time in the area, other hotels may offer better value.

I recently stayed at Hotel Sogo, and I must say that my overall experience was pleasant and satisfying. From the moment I arrived, I was impressed by how well-maintained and organized the place was. The room was exceptionally clean, which gave me an immediate sense of comfort and relaxation after a long day of travel. The floors were spotless, the linens smelled fresh, and the bathroom was tidy and well-sanitized — no traces of dirt or unpleasant odors at all. The housekeeping staff clearly does an excellent job of maintaining cleanliness. They were very polite and accommodating whenever I requested for towels or extra toiletries. Every time I stepped out and returned, the room was always in perfect order — bed neatly fixed, trash emptied, and surfaces dust-free. Aside from cleanliness, the room ambiance was cozy and peaceful. The air-conditioning worked well, the lighting was just right, and the TV provided a good variety of channels. The bed was comfortable enough for a restful sleep, and the overall environment was quiet, which made it easy to unwind. I also appreciated the staff’s friendliness and professionalism. They greeted me with smiles and made sure that check-in and check-out were fast and convenient. Their hospitality made me feel welcome throughout my stay. The location of the hotel is also a big plus — very accessible to transportation, convenience stores, and restaurants. It’s ideal for travelers who want a clean and affordable place to stay without sacrificing comfort and convenience. Overall, I would describe my stay at Hotel Sogo as clean, safe, and comfortable. It’s a great choice for budget-conscious travelers who prioritize cleanliness and good service. I would definitely consider staying here again the next time I need a quick and relaxing place to rest.

Just quite run down, so didn’t appear super clean. Really central location for the old part of the walled city but local bar was right outside and quite noisy. Though it did not run too late.

We had a wonderful stay at the hotel. The room was clean, spacious, and well-maintained, with a comfortable bed and all the necessary amenities. The staff were incredibly friendly, welcoming, and always ready to help with a smile. We especially enjoyed the delicious breakfast buffet and the relaxing ambiance throughout the property. The location was also perfect—conveniently close to key attractions and public transport. Housekeeping was prompt and attentive, ensuring our stay was stress-free. Overall, it was a pleasant experience that exceeded our expectations. We would highly recommend this hotel to anyone looking for comfort, convenience, and great service.