Hotel berhampiran Kad Suan Kaew Department Store, Chiang Mai

Overall, the property has a pleasant concept, and the surrounding greenery creates a very nice jungle‑resort, exotic atmosphere. The natural environment is well‑designed and enjoyable but my 2 nights stay came with several issues that future guests may want to be aware of. Considering the price, there are much better options in the area that offer a more comfortable experience and better facilities. 1. Privacy & Layout The architectural layout offers very limited privacy. From the balcony, neighboring rooms are directly visible, which made it difficult to use the outdoor space comfortably. 2. Cleanliness & Hygiene Some areas of the room were not thoroughly cleaned. The built‑in storage under the bed had visible dust and dirt, making it unsuitable for storing clean clothes.In the shower area, the pebble‑style floor creates many hard‑to‑clean corners. Before I even used the shower, I noticed hair and even ***** hair trapped between the stones. During showering, water drained extremely slowly, causing the floor to flood and submerge above my feet under standing water. This design makes the area prone to bacteria buildup and was uncomfortable to use, especially for female guests during sensitive times. 3. Bathroom Fixtures The handheld bidet spray had extremely strong pressure and ice‑cold water, which made it uncomfortable to use—especially for women during sensitive days. 4. Safety & Property Layout The property’s terrain is quite complex, with multiple staircases and uneven levels. At night, many areas are poorly lit, which can be unsafe if guests are not watching their step. Some decorative reflective pieces hanging from trees also create a rather unsettling atmosphere after dark.The corridor near my room remained unlit at night, making the area feel dim and uncomfortable. Additionally, during rainy weather, several outdoor areas accumulated water, making certain paths slippery and less safe to walk through. 5. Room FacilitiesvThe room does not have a wardrobe or proper clothing hangers. The only hanging option is a decorative tree‑branch style rack, which is suitable for small items but not for clothing. As a result, clothes can only be placed on the balcony, where humidity and rain make it difficult to keep them dry.vThere is also no bedside lamp or reading light, which makes the room not work‑friendly.vAdditionally, there is no luggage rack or storage space, so suitcases must be kept on the floor throughout the stay. 6. Condition of FacilitiesvMany parts of the property appear worn down and in need of maintenance. In the dining area, several corners and edges show visible deterioration, and I noticed areas with water leakage. Overall, the facilities feel quite aged and could benefit from repairs and updates. 7. Service & CommunicationvThere is no phone in the room, and front desk service ends around 10 PM. Even after I added the property’s contact information, my door was still knocked on at night despite having a “Do Not Disturb” sign displayed. Complimentary water was provided, but only when requested; it was not proactively replenished. 8. Deposit & BreakfastvThe property requires a cash deposit upon arrival, which feels unusual considering the age and condition of the facilities. Breakfast was provided, but the quality was noticeably lower compared to other homestays in the area. 9. Additional Safety ConcernsvI found a sharp, hard plastic piece in a dish I ordered. I pulled it out from my mouth, and I almost swallowed it. The meal was remade, but the original dish was not waived.vThe bathroom door lock also malfunctioned once. There were also quite a few jumping spiders in the room due to the environment, likely because regular insect control is not performed. I requested insect spray from the front desk, and they did respond quickly and helped resolve it.

Very nice quiet location, great service and amenities. Room is very sizeable and location is ok. Very happy and would recommend instead of four seasons! The spa was also very good!! Definitely recommend

This hotel was lovely. Shame we only stayed one night. It was in a great location near all the markets, the hotel had a pool table, outdoor swimming pool and a foosball table. Great facilities for children. We were pleasantly surprised to have a huge interconnecting room. The two rooms were split with a dining room/kitchen and there were two bathrooms. The only downside to this was the breakfast, we went when it had just opened at 6.30am and the all the food were only lukewarm.

I strongly recommend all visitors must stay here. Very convenient, walk opposite is one nimma shopping, and another shopping centre - maya by walking 5min can reach. Many foods and beers can easily found around there. The design of the room is excellent. My wife love it. If u have kids, I guarantee they will love it. The free snacks/light foods and drink at lobby lighten up our day. 100% satisfied and recommend to everyone 1st time to Chiang Mai.

It’s lovely to have a fully vegan resort. The property was very clean, the food was excellent, and I absolutely loved the breakfast. The breakfast buffet chef is fantastic, as is the chef at Moreganic, the main restaurant. I genuinely enjoyed all the food and loved feeling safe knowing everything was vegan. What could have been better was the overall hospitality vibe. Many of the staff we interacted with felt quite disinterested and not particularly warm or welcoming. There were some standouts – Orn, Kham, and another staff member who was always smiling (I didn’t catch his name) – but most others felt lacklustre. On several occasions we went downstairs and were not greeted at all, even though staff were sitting at the desk. There was also background music on repeat – a very short piano loop (around 15 seconds) that played continuously from around 6am until night in the breakfast and common areas. It became quite overwhelming over time and is unfortunately very memorable. The room itself was lovely and very clean, however housekeeping was inconsistent on two days of our six-night stay. One day, when we had the eco card on the bed (meaning no fresh sheets), the beds weren’t made at all. Another day, my kids’ beds were only half-done with a quick fold at the end. Generally housekeeping was good otherwise. Different housekeepers rotating I think. The air conditioning units had visible mould on the flap, which I wiped off myself. This raised concerns about whether there may also be mould inside the unit. There was a slightly musty smell in my room (we had two rooms). Luckily, as it was winter, we mostly used the fan, but this does need addressing. English proficiency among staff was quite limited overall. Orn was great, but in general communication was difficult. I noticed this at another hotel in Chiang Mai as well, so it may not be specific to this resort. On the positive side: the small gym was excellent and open 24 hours, with clean air conditioning. The bathroom had a great toilet bottom-wash-hose with good pressure, clean towels and sheets, bathrobes, a chain lock on the door for extra security, and a filtered water station. Would we stay again? Probably not. The main reason we chose this resort was the vibe – friendliness and feeling taken care of – but it felt more like a serviced apartment where you provide your own hospitality, apart from the restaurants and generally good (but inconsistent) housekeeping. That said, it is aesthetically beautiful, and being able to eat anything without concern was a huge plus. It would also be great to have hotel transport available during the day, not just for airport transfers, so guests can move around in a trusted vehicle. The airport pickup could have been more welcoming and smiling and the wai. The food is exceptional. Moreganic is often empty, likely because prices are around 60% higher than local restaurants, but we really enjoyed our meals there, at breakfast, and via room service. The app-based room service worked very well and delivery was fast. I noticed the pool-access rooms and feel they lack privacy, as other pool guests can sit right outside. My jacuzzi jets also didn’t work. I don’t enjoy giving critical feedback, but I didn’t receive a post-stay feedback email, so this felt like the appropriate place to share it. With staff warmth improved, housekeeping consistency tightened, the music changed, and maintenance issues addressed, this would easily be a full-star stay for me. A fully vegan resort is truly special and unique, and the concept is wonderful. We stayed about 26 days after the Queen’s passing, which may have influenced the atmosphere. P.S. There are some lovely temples nearby, including Wat Mahawan, and others just across the road. All are about a three-minute walk from the resort. There’s also a great jewellery store close by called “I Do I Design.”

A beautiful serendipitous spot to relax. Staff are all friendly and have high service mindset. I asked for Khao Soi which is not on menu and they did it for me. Surprisingly the dish was so delicious, one of good Khao Soi bowls I had. All details in the hotel are so well-curated. A location is good, nearby Wat U-mong which is nice to visit by walking. Not too far to go to center of a city. Lovely experience staying there.

The hotel is located in a very convenient location. One of the highlights of my stay was its beautiful garden, which is filled with lush greenery, vibrant flowers, and a peaceful pond with a variety of colorful fish. It creates a relaxing atmosphere and is a lovely place to unwind. The room was equipped with basic amenities, including towels, bottled water, a kettle, a hairdryer, soap, and shampoo, which were all appreciated. However, as someone who enjoys coffee, I was a little disappointed that there were no complimentary coffee or tea sachets provided in the room. Fortunately, the hotel has a café on-site, which made up for it. One thing to keep in mind is that the hotel does not provide toiletries such as a toothbrush, toothpaste, or a shaving kit, so it’s best to bring your own. Overall, I had a pleasant stay and would recommend this hotel, especially for its beautiful surroundings and convenient location.

I recently stayed at Chiangmai Hill Hotel and had a very pleasant experience. The hotel is conveniently located, making it easy to travel around Chiang Mai. The room was clean, comfortable, and well-maintained. The staff were friendly, welcoming, and always ready to assist with any requests. The breakfast offered a good variety of food, and the overall atmosphere was peaceful and relaxing. Considering the quality of service and facilities provided, the hotel offers great value for money. I would gladly stay here again and recommend it to anyone visiting Chiang Mai.

We really loved this hotel. The room was large, clean, and beautifully designed. The pool was also great. It is also in a great location right night to one of the main night markets, and nearby everything else. But the best thing were the friendly and helpful staff. Especially Eve who helped us find some nice local places, and made great reccomendations on what to see and do which really enhanced our trip. Thank you so much!

Dorm room can be improved. My bed was stiff. Our bunker gets noisy with slight movement. Air-conditioning is fixed to one side. But the staff are friendly and there's swimming pool.