Hotel berhampiran Pantai Kong Koi, Koh Chang

Serenity resort Amazing hotel - would highly recommend staying here. We stayed at serenity resort for 2 nights on arriving at Koh Chang from Bangkok. The location is so so idyllic and relaxing, absolutely beautiful. We also stayed on the west side of the island for a couple of nights and while it is quieter on the east side of the island (ie, there is no point in leaving the resort in the evening as there is nothing really to do on the east side after dark) this is exactly what we were after. The staff could not be more helpful and accommodating. Food and drinks at the restaurant were great and reasonably priced. Very clean and comfortable accommodation. Lovely view. As other reviews have said, if you are staying here you will likely want your own transport so you can explore. We rented a moped from the resort at a very reasonable price. If you want to rent a car make sure you have an intl driving permit (takes a few mins to obtain but must do whilst in the UK). There’s barely any traffic on this side of the island so the drive down to long beach at the south of the island felt very safe on a moped despite the hills (and would be the same in a car). The resort staff recommended us to do this and then get kayaks over to Koh ngam, which we did and was a great experience! The other option is to rent a taxi for a day (we were quoted c2500 baht for 6 hours) and they can drop you wherever you like and wait for you. Thanks again for a lovely stay at serenity resort!!

I don't understand why this hotel has so many good reviews, but I want to write honestly, as someone who has worked in tourism for 20 years and seen a lot. The hotel definitely doesn't live up to its category. The biggest downsides are: there's no sea, the tide is very low every day, so you definitely can't swim here, and the knee-deep water that comes in in the afternoon smells like fish, and even while you're sitting at breakfast, there's a very unpleasant fish smell. But if you want, there's a shuttle that takes you to a good beach several times a day. The pool is dirty with green water; I was snorkeling, and there were tons of hair and sand at the bottom. The water doesn't circulate. In the morning, they pour two buckets of chlorine to disinfect the pool, and then it turns blue for a short while. The hotel rooms are large and comfortable, but tired. The tiles and plumbing need replacing. There were a lot of ants and cockroaches in the room. When we reported them, a worker came to exterminate them and treat them with ant repellent. On the plus side, the room has a large TV with YouTube access, a refrigerator, a tea station, a comfortable bed, and daily cleaning and towel changes. Peacocks roam the grounds (but that's not the main reason to come here). Breakfast is modest; there's a coffee machine with real coffee, pancakes, omelets like everywhere else, sausages and ham, and fruit. There were no yogurts or cheeses, and the juices were watered down. A lot of the equipment in the gym is broken. It depends on your preference, but for me, the sea and pool are key features in a place like this, so I wouldn't go back. There are plenty of cheaper and better options on the coast.

The hotel is old but in a very good condition. Service is very welcoming and with a incredibly high level of English language proficiency. Location is rather quiet (there’s a shuttle but you better set with your car or bike) but with a great beach. Good food at the dinner restaurant and plentiful breakfast. Sand fleas is an issue. We’ve got some bites. Good value for money.

The hotel was in the hill side which had to cross a road to the beach. There was a free access water park for guests. The water park staff were very friendly and helpful. Breakfast was simple but nice. There was also live music and fire man show.

Our stay was truly wonderful overall. We came as a group of three friends and had a very enjoyable experience. However, there is one area that definitely needs improvement — the housekeeping department. We placed the “Please Clean Room” sign outside, but unfortunately nothing was properly refreshed except for the bed being neatly made. Housekeeping should pay more attention to cleaning details and room replenishment, as this part of the service was quite disappointing and should be improved significantly. On the other hand, the front office staff were excellent. They were always helpful, informative, and ready to assist whenever needed. We especially appreciated the short-haired female staff member we met again on the morning of our check-out — she was very friendly and left a lovely impression on us. Another staff member from the Assistant Front Office team was also very attentive and provided great support throughout our stay. The swimming pool was beautiful, and overall the hotel experience was very pleasant. Everything was great except for the housekeeping service, which we hope can be improved to match the excellent standard of the other departments.

Located on beautiful White Sand Beach, this purported five-star resort is one of the more luxurious offerings on the island. It is however quite far from the main town (+40 mins by songthaew taxi), with mostly mediocre tourist things in the direct vicinity (expect 150 THB+ one-way to reach any decent restaurant). I booked it because my friends stayed there, so I had little choice, regretfully. While the staff is friendly, warm and helpful, showcasing true Thai hospitality at its best, it could not overcome the poor hotel experience. Especially since the hotel drives up prices aggressively: I paid almost 4x what my friends paid for the exact same accommodation (12K THB/night), severely damaging the value-for-money assessment. Arrival sets the tone. No porters at the lobby until I attempted to haul my luggage upstairs myself. Rooms are not available before 2pm; even if you book in advance and communicate early arrival, you can just go fish. Front desk staff is friendly but very busy, and I was turned away as they prioritized departing guests. Not exactly the warm welcome expected at this price. There is no air-conditioned space in the lobby, so guests wait in the heat or purchase a coffee next door. The “guest lounge” turned out to be a derelict storeroom with no air-conditioning, stacked with leftover furniture and no bar or restaurant in sight. Despite audacious pricing, this is not a true five-star establishment. It is a mass-market, high-volume family beach resort with four pools, devoid of exclusivity or subtlety. The two main pools host happy hours for early afternoon binge-drinking. The other two have zero service and poor maintenance (closed bar, broken chairs). The resort is huge: a quieter Villa section; a main section with dated “Deluxe” rooms; and an annex Hillside building across the road with a rooftop pool and slightly newer rooms. Rooms are reasonably furnished with good amenities (beach bag, towels, slippers), but cleanliness is a serious issue. Upon arrival my floor was sandy and the room infested with mosquitoes due to sloppy cleaning practices. Requests for water, towels and ice went unanswered for hours. The Deluxe room is worn down, clearly a converted twin, leaving no bedside sockets to charge a phone. There was not even a socket for the room’s own lamps. Amateur hour. After one night I had to move to Hillside due to booking issues; there was no way to remain in the same room. The rooms are newer, but the building feels poorly maintained. You walk past stacks of old mattresses left in the open to reach a musty elevator. The annex reception doubles as an evening gathering spot for guests drinking and smoking. My “hillside poolview” room overlooked the main road and next-door private pools, offering little privacy. Facilities were marginally better, but still not worth the price. Bed was fine. Housekeeping was dreadful: the bathroom was skipped altogether, leaving a dirty toilet and used toiletries untouched. At this price and class, unforgivable. Again, many mosquitoes. Breakfast at the main restaurant is decent and service good: made-to-order eggs, Thai pork noodle soup, warm Thai and Western dishes, plus oats, pastries, fruits and juices. Served until 10:30am, and credit to management for not shutting it down on the dot. Other facilities are worn by intensive use: sunbeds (hard to secure), main pools (single entrance despite huge size), and spa (beachfront massage amid constant noise of children). In conclusion, without most of the excellent staff, this would have been a nightmare. Their friendliness could not compensate for offensively priced, poorly cleaned rooms and a mediocre mass-market resort experience. Refuse this place if it asks more than 6K THB per night. At higher prices, there are true five-star options; at this level, better value exists elsewhere.

Kind and welcome Staff Nice room and facilities and not far from center and the road still easy to ride motorbike Have too many restaurant around there But the Ac at my room is quite hot and celling fan make noise all the time

Had a Amazing stay. What a great location and wonderful staff. The view from form all angles of the hotel is amazing! From the room to the pools view everything was perfect. Definitely recommend.

This hotel is situated over the water with stilts, which I loved. Its unique appearance, with all its natural wood flooring and decks adds to its charm and feel of the fishing community. It’s a terrific place to stay for some great Thai Seafood! The VIP rooms are recommended as they are spacious and have a lovely outside space to relax over looking the water. They also have plenty of windows and natural lighting. These rooms are very comfortable. It has a restaurant attached to it, also over the water on stilts, which serves fantastic, fresh sea food dishes! My favorite meals was the barracuda with sweet and sour sauce and the calamari. They are good sized meals and their fresh juices are also perfect for the heat! Aoys farm bakery and cafe is also very close by. If you go to your left of the entrance to this hotel you will see the sign for her cafe and bakery. Aoy makes the most delicious cakes that are supplied to many hotels and businesses on the island! Highly recommend going to see her charming cafe and bakery! It’s a short walk and great for fantastic breakfasts and fresh juices or warm drinks, if you don’t want sea food at the resort, go there! The pool is lovely, as the water below the hotel is not clean and we did not want to swim in it. There are other beach locations for swimming. You can hire a fishing rod and do some DIY fishing, or pay for fishing half or full day trips, hire bikes, and kayaks. I was satisfied with this location and would certainly consider staying there again for a night or two!

ที่พักดีค่ะ สงบดี ติดทะเล น้ำใส อาหารเช้าอร่อย พี่เจ้าของบริการดีมากๆค่ะ