Hotel berhampiran Institusi Smithson, Washington D.C.

It is amazing services and experiences with their staffs. Very friendly, very helpful, very kindness especially one of their hotel bar restaurant and her name is “Patz”. She wonderfully kindness and helpful when I struggled with my handbag letting Inside the train when we can off at foggy bottom station. She letting me to use her phone to contact the lost and found metro office and even talk through with me. Very convenient location between at M street and 22nd St NW. 15 min to White House, then few minute to all the Mall surrounded. Then train from foggy bottom to Union station or capitol for capitol, library congress, Supreme Court and all the popular museums/art gallery along the site. The hotel is the best hotel experiences we have had for our entire first trip IN USA. Just a very weird experience that both my sons got bitten by buds or fleas for the stay but it doesn’t happened to me even we in the same room and bed? All well, hopefully they no other customer had this issues. But I still feel lucky and big thank you to the teams, management and all the other onsite staff. Loved it and will definitely back to you for our next trip to DC….xx

The location is perfect for arriving by Amtrak. The room is spacious and so is the bathroom. The only thing is the carpet is very old and wore that it just looked a bit dirty. I had to ask for slippers to walk around the room. Staff is polite but I can’t say they were very friendly. After all it’s Hilton and is expected to be polite and professional. One thing to note is there is no master switch for all the lights, occupants have to turn off all the light one by one

My wife, our 5-year-old son, and I recently spent 3 lovely nights at Canopy by Hilton Washington DC Embassy Row during our family trip to the nation’s capital, and it turned out to be the ideal choice for our little family of three. Located in the charming Embassy Row neighborhood, the hotel’s location is truly unbeatable—just a 10-minute walk to Farragut North Metro Station, allowing us to easily reach iconic spots like the National Mall, Smithsonian Museums, and the White House, which were perfect for our curious 5-year-old. We booked a deluxe room with two queen beds, which was spacious and comfortable for the three of us. The room was impeccably clean, with bright, modern decor and soft lighting that made it feel warm and welcoming after long days of sightseeing. The plush beds ensured we all slept well, and the blackout curtains were a lifesaver for our son, who tends to wake up early with sunlight. There were plenty of USB charging ports and free Wi-Fi, which kept our son entertained with his tablet during downtime, and the room had enough space for him to play a little without feeling cramped. What impressed us most was how family-friendly the hotel was, especially for a young child. The staff was incredibly warm and patient; they greeted our son by name after the first day and even gave him a small toy as a welcome gift, which made him feel so special. There were also convenient coffee stations in the lobby, perfect for a quick pick-me-up before we headed out to explore the city with our little one. The complimentary Canopy bikes were a fun activity for our family—our son loved riding in the child seat while my wife and I cycled around the quiet, tree-lined streets of Embassy Row. The concierge was also very helpful, recommending family-friendly restaurants nearby and helping us plan our itinerary to avoid crowds at the museums, which made our trip much smoother. Overall, our stay was wonderful. The hotel’s prime location, comfortable accommodations, and thoughtful, family-focused service made our DC trip unforgettable. We highly recommend Canopy by Hilton Embassy Row to any family traveling with a young child—we couldn’t have asked for a better home base. We will definitely return on our next family trip to Washington DC.

This was my first trip to Washington, DC, and I booked this hotel in advance because the location looked great and I was able to get a really good discounted price. Although the room was listed as having a queen bed, it honestly felt more like a double or full-size bed. I was also disappointed that the room didn’t have a microwave or refrigerator. However, the biggest issue was how dusty the room was. I think it was the first time in my life that I sneezed more than 50 times in a single day. It bothered me throughout the entire trip, and constantly dealing with a runny nose made me even more tired. I eventually had to go to CVS and buy allergy medicine. I chose this hotel mainly because of the price, but if I visit DC again, I would probably pay a little more and stay somewhere else. Most places are still easily connected by metro through Google Maps anyway, so getting around the city and visiting tourist attractions isn’t difficult at all. That said, the front desk staff were friendly, and the location was convenient, so I would still recommend it for solo travelers. However, if you’re traveling with two or more people, I would suggest booking a better room than the one I stayed in, even if it costs more.

El hotel esta muy bien ubicado con una parada de metro a 10 minutos. Cerca de Chinatown con bares, restaurantes y tiendas. Es un edificio con encanto y el personal muy amable. Curioso que no haya gel para la ducha, solo pastilla de jabón.

After a very long 29-hour journey, the last thing a guest wants is to feel unwelcome upon arrival. Unfortunately, my experience at the front desk was disappointing. The female receptionist with curly hair appeared indifferent while checking me in. Even when speaking to me, she avoided eye contact and seemed focused on other tasks. In hospitality, the reception team creates the first impression of a hotel, and I found this behavior unprofessional and unfriendly. When I checked out, the female receptionist with straight hair was also not particularly welcoming. The only receptionist who showed some warmth and friendliness was the gentleman at the front desk. During my first night, I experienced itching and discomfort. I’m not sure whether it was related to the bedding or towels, but I requested fresh sheets and towels to be replaced. My room was also missing a refrigerator and a safety deposit box, which I would normally expect for a more comfortable stay. That said, I would like to recognize Alma, who kindly provided coffee for my room, and Maira from housekeeping, who worked incredibly hard and was always helpful. They were the highlights of my stay and deserve recognition for their excellent attitude and service. I hope management takes guest feedback seriously, as a more welcoming front desk experience would make a significant difference.

I’ve left behind an important item and I’ve called up the hotel staff. A customer service officer picked up and told me that she will open a case with regard to this matter but it has been 2 days and yet I have not received any notices or replies from the hotel. It seems like everything is automated but no one respond to this matter which is unacceptable and irresponsible for a reputable hotel.

Booked this hotel with the understanding there is an option for buffet breakfast at $10/person as stated in trip.com. Request for this at check-in but hotel declined stating that they only serve ala-carte breakfast. Called trip.com support to resolve issue. However, trip.com unable to solve issue and offer to compensate with trip coins instead and the value of trip coins offered is for 1 person instead of 2 persons as booked for this room. One of the 2 bedside lamps is not in good working condition - light goes out when there is vibration/contact with the lamp. Reported to front desk but the fix was no good. Problem recurred intermittently. A bit of mould on bath tub grouting.

Interior facing room is noisy with a hum, but outside facing rooms was great. Valet parking extremely expensive - would recommend trying to park elsewhere

Notre séjour dans cet hôtel à Washington a été excellent. L'accueil était chaleureux et professionnel, la chambre était spacieuse, très propre et parfaitement équipée. Le personnel a toujours été disponible et attentionné, ce qui a rendu notre séjour encore plus agréable. L'emplacement est idéal pour visiter les principaux sites de la ville, avec de nombreux restaurants et transports à proximité. Le petit-déjeuner était varié et de très bonne qualité. Nous recommandons cet hôtel sans hésitation et y reviendrons avec grand plaisir lors de notre prochaine visite à Washington. Merci à toute l'équipe pour cette belle expérience !