Hotel berhampiran Institusi Smithson, Washington D.C.

I had a truly relaxing and enjoyable stay with my family. The room was exceptionally clean, and I absolutely loved the bed and pillows they were incredibly fluffy and comfortable, which made resting a pleasure. The room was spacious. Overall, we were very pleased with our stay and would happily return in the future.

The location is perfect for arriving by Amtrak. The room is spacious and so is the bathroom. The only thing is the carpet is very old and wore that it just looked a bit dirty. I had to ask for slippers to walk around the room. Staff is polite but I can’t say they were very friendly. After all it’s Hilton and is expected to be polite and professional. One thing to note is there is no master switch for all the lights, occupants have to turn off all the light one by one

It is amazing services and experiences with their staffs. Very friendly, very helpful, very kindness especially one of their hotel bar restaurant and her name is “Patz”. She wonderfully kindness and helpful when I struggled with my handbag letting Inside the train when we can off at foggy bottom station. She letting me to use her phone to contact the lost and found metro office and even talk through with me. Very convenient location between at M street and 22nd St NW. 15 min to White House, then few minute to all the Mall surrounded. Then train from foggy bottom to Union station or capitol for capitol, library congress, Supreme Court and all the popular museums/art gallery along the site. The hotel is the best hotel experiences we have had for our entire first trip IN USA. Just a very weird experience that both my sons got bitten by buds or fleas for the stay but it doesn’t happened to me even we in the same room and bed? All well, hopefully they no other customer had this issues. But I still feel lucky and big thank you to the teams, management and all the other onsite staff. Loved it and will definitely back to you for our next trip to DC….xx

The four of us stayed in the same room for a four-day trip. Just enough space to put 4 carry-on size luggages. Good that there's Nespresso machine in the room. Convenient location (close to subway station), and there're some restaurants nearby. Would recommend if you're travelling here!

After a very long 29-hour journey, the last thing a guest wants is to feel unwelcome upon arrival. Unfortunately, my experience at the front desk was disappointing. The female receptionist with curly hair appeared indifferent while checking me in. Even when speaking to me, she avoided eye contact and seemed focused on other tasks. In hospitality, the reception team creates the first impression of a hotel, and I found this behavior unprofessional and unfriendly. When I checked out, the female receptionist with straight hair was also not particularly welcoming. The only receptionist who showed some warmth and friendliness was the gentleman at the front desk. During my first night, I experienced itching and discomfort. I’m not sure whether it was related to the bedding or towels, but I requested fresh sheets and towels to be replaced. My room was also missing a refrigerator and a safety deposit box, which I would normally expect for a more comfortable stay. That said, I would like to recognize Alma, who kindly provided coffee for my room, and Maira from housekeeping, who worked incredibly hard and was always helpful. They were the highlights of my stay and deserve recognition for their excellent attitude and service. I hope management takes guest feedback seriously, as a more welcoming front desk experience would make a significant difference.

This is a business hotel located in an excellent location in DC. It is close to major attractions like the capitol and Smithsonian museums (15-20min walk at max). There is also a bus stop nearby to access the city center, and the Union Station metro is an 8min walk away. Food wise there are not many options nearby but the city center is about 15 minutes by bus. The hotel is clean, rooms are serviced daily, and there is free water and coffee. The room is nice and clean, the only minor issue is a slightly low water pressure. The main issue with this place are the meal credits - although the booking says that breakfast is included, what you actually get is $10 in meal discounts per day - there is a breakfast buffet and the place converts into a restaurant for lunch and dinner. You can't stack these discounts (i.e. if you did not eat any meals at the hotel today, you have forfeited the discount and cannot push any discount to tomorrow). The breakfast buffet is over $20 before tip (additional cost if you order eggs, which somehow are not in the buffet spread), and a lunch/dinner entree is somewhere between $20 and $30. In essence this forces you to eat at the hotel for a discount but you will still end up paying additional. Other than this rather confusing meal scheme, would recommend this hotel for anyone staying in DC for the first time.

I did not have the pleasure of using the facilities however, I must commend the staff for always being helpful and friendly throughout my stay. I would recommend that the staff be advised on a contingency plan or when there are power cuts in the area to mitigate any discomfort and inconvenience experienced by guests. Unfortunately during my stay at the hotel, the power went out from 4am till the time I checked out at 2pm. It would have been a nice gesture to offer bottled water, discounted rates, coupons or some type of assistance to the guests who were at the hotel to ameliorate the unpleasant situation of being without power for such a long time. Other than that, I think the hotel is in a good location and is easily accessible depending on your needs in DC.

They provided us with a handicap room without informing us upon checking in. As the rooms had all the required facilities like hand rails etc. the mattress is also sinking especially on the left side not the Marriott standard. We had prepaid the room for 4 pax but only provide 3 pax bath towels, request the 4th pax bath towel after checking in, need to request again after we came back late night for the shower. The location is nearby the metro station.

By far the worst JW Marriott 'experience' I've had. The elevator system was terrible, often times waiting for 20-30 mins for the elevator, and when it arrives, it's already full, having to wait for other elevators. This elevator system need to be reprogrammed. The fitness center was close and there was no notice anywhere that it was closed. I called the fitness center to ask if the fitness center has moved, the front desk responded I can go to the Westin Hotel fitness center, which was 1 mile away. One evening the fire system went off and we were told to evacuate the hotel, as we were walking down the stairs, they notified it was a false alarm. The location is great, but I will not stay here again.

I am really enjoying the room pretty convenient to go to city center and there is a Trader Joe’s just across the street can get anything you want