Hotel berhampiran Pantai Monkey Island, Haiphong

The experience of staying here a month ago was very good, so this time I still prioritized choosing to stay here. Unfortunately, out of the 4-day accommodation, I encountered 2 days of unpleasant experiences. Actually, this hotel's hardware and renovation facilities are top-tier in Hai Phong, which is also the hotel's strength. However, I believe the hotel's core value lies in guests experiencing professional hospitality from service staff (including verbal respect and the ability to recognize whether someone is a guest). The hotel lobby service staff, as frontline personnel, need to work harder to improve. Otherwise, having guests' accommodation experience affected by service staff's inappropriate words and actions is truly counterproductive and wastes such excellent hardware. I hope the hotel can make improvements. This definitely affects guests' choice for their next stay and their recommendations to friends.

The best hostel of my entire trip! From the cleanliness of the rooms and comfortable beds to the kitchen and the wonderful staff—everything was perfect! I spent 11 nights at this hostel and didn't want to leave at all. At Oversleep Cat Ba, I was an important guest. my bed linen was changed every three days (or sooner at my request). There were always fresh towels at reception. Delicious food and the nicest chefs. At reception, you can resolve any issue. From renting a bike to withdrawing cash (I transferred money to a Vietnamese bank via Q-code and they kindly gave me the entire amount in cash) No stress or complications. I extended my reservation several times and didn't have to change beds; they organised everything for me. Sensitive and responsible. Papa - here are my words of love from the bottom of my heart, for your care. For every morning and evening When I came to the pool bar, I always smiled when I saw you! Thank you for your kindness. For making me feel at home away from home (this is not just a slogan, it is the motto of the entire hotel. The rooms and beds - a separate love Nowhere else have I found such comfortable and ergonomically correct beds Not only a locker, shelf, lamp and socket, but also a large amount of space on the side of the bed where you can conveniently lay out your things (and hide your backpack in a large locker under the bed) No mess and always clean. Clean and functional showers and toilets. Plenty of space, no unpleasant odours. Importantly, there is space to work. The bar has enough space for fun evenings and for work. Uninterrupted Wi-Fi, excellent speed. The hostel observes quiet hours. For breakfast, I always asked for extra bread with my meal, and I was never refused. In the end, I didn't even have to ask; the staff knew me and offered me bread themselves. So nice! Thank you! I sincerely thank the entire CatBa Oversleep hostel team for your work, your love for what you do, and your complete dedication. Your care for each guest, your attentiveness, and your kindness! If fate brings me back to this island, I will return to you without hesitation!

This hotel is awesome! Our room was super clean, and the amenities were top-notch. Linh from Rumba Reato was especially great; she even helped us use our points for food. Some staff weren't as friendly, though, and the Rumba manager was pretty rude at breakfast, making us feel unwelcome even though it was only 8 AM. Still, overall, it's a great hotel, and I hope the manager learns to be more sensitive to guests.

The hotel is conveniently located in Waterfront City, making it easy to travel to both Cat Bi International Airport and Hai Phong city center. The room was comfortable and well-maintained, while the swimming pool and restaurant met my expectations for a hotel of this standard. However, I believe there is room for improvement in the service, especially at the front office. Although the hotel was not particularly busy during my stay, the staff did not appear very welcoming, and greetings were often missing. There was also no luggage assistance upon arrival. When I asked about the possibility of a late check-out, the front desk responded in a rather inflexible and unfriendly manner, which left a disappointing impression. In addition, no one asked whether I was a One Harmony member or informed me of any applicable member benefits. On a positive note, the security staff were excellent—very proactive in guiding me to the parking area and providing clear directions, which I truly appreciated. Overall, the hotel’s facilities and location are solid, but a warmer and more guest-oriented service culture would significantly enhance the overall experience.

Another great stay at the Wink hotel. Staff are phenomenal and very welcome and warm. A joy to be around as they make you feel at home. Definitely 5 star service from all members of the hotel staff. Had the opportunity to meet one of the managers of that location and he is very easy to talk to and very informative. Would definitely recommend this hotel in the future to anybody travelling to Vietnam Hai Phong. 

i think this is one of the best stay in haiphong so far .its a budget home stay with simple design layout .Location is not the best with vincom near by which has no store inside wouldn't recommend it because of the location

Номер чистый, все необходимое есть. Персонал доброжелательный, стремятся помочь. Дизайн отеля и номеров немного специфический, в стиле шика из 90х, но это не критично. Расположение немного в отдалении от центральных улиц, но сам район нормальный. Я остался всем доволен.

Bon hôtel pour le prix. Petit déjeuner moyen mais bon c’est pas cher donc il faut s’y attendre ! Attention, salle de sport inexistante (contrairement à ce qui est écrit).

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Most positive point is very useful location! This hotel is closely from bus line, and easy to go to drink to somewhere! So cost and performance is very great! And following picture's bar was very good. I recommend this place to go to drink somewhere.