"My friend and I visited this hotel for the first time on New Year’s Eve 2026, and we truly enjoyed every minute of our stay. The rooms were cosy and very clean, the steam bath and sauna were excellent, and the food was abundant, diverse, and genuinely tasty. However, the real strength of this place is its staff. Everyone was friendly and helpful, not only professionally trained and polite, but also sincerely warm and attentive toward the guests. I was particularly impressed by the way the hotel manager handled an unpleasant situation involving a family with two very young children who had unknowingly booked through a fake travel agency and arrived without a valid reservation. She not only found a solution but treated the family with remarkable care and empathy, as if they were close friends. It was clear that she has the ability to make every guest feel special and truly looked after. Every request we made was met with personal attention. Before our arrival, we casually mentioned by phone that we would need an electric kettle, and without any further reminder, it was already waiting for us in the room. We were also offered free transport to and from Bansko on New Year’s Eve, whenever we wished. What truly makes this hotel stand out is the human connection: the relationships between staff and guests create a friendly, family-like atmosphere in which you feel comfortable, genuinely welcomed, and warmly accepted — an atmosphere that makes you want to return again. Dr. Tsvetelina Stoyanova"

"The hotel was very nice, the location was just fine. I would have been great it there was an indoors pool for kids."

"We checked in on Oct 8,2025. The hotel photos, especially in the room, are misleading. On the hardware, the apartment rooms are the most ridiculous I have seen in hotels ie that the space is very large for living, corridors and bedroom but the toilet and totle wash basin is the most insane- see photo where the basin os tiny and sandwish in an indent that is about 18 inches amd shower cubicle of 2ft by 2ft. How can one possible use the wash basis ? Futher, externally, was cold at 4C and windy. Outside cold air seeps thru into the apartment. Also,we experienced the power/ electrical black out 2 times in just a one night stay and seem the electirical load fsctor is insufficent!! On the practical use of the apartment, there is NO rubbish bin, no paper tissue, and the bedroom door could not close as the bed plus side table protrudue u to the door!!. The curtain cannot be drawn too. The F&B could not get us a simple takeaway breakfast as we had to leave early, and the ealiest they could make was 7.30am when the restaurant opens at 8am. The packed breakfast was sandwiches, whole fruits, and a bottle of water, which can be done during dinner time the day before However, the night receptionist named Salih was very helpful and helped us with these and go out of way to make it easier for our one night stay. In summany, staff was great but the hardware and management of the rooms was not acceptable. I will NOT recommend anyone to stay unless they are fine with sucu conditions"

"Another amazing visit. A special thank you to our host Antonia who looked after me and my group so well from the very start of our trip when we were collected from the airport to the very end of our trip. Antonia put 100% effort into making sure we had the best service and all the information and help we needed. There are some people who do their job and some people who deliver from the heart! We look forward to coming back again and again!"

"So-so."

"Great location, we had a nice appointment with a stunning view of the Pirin mountain's summit Vihren. Decent breakfast, Swedish table. Little bit slippery around the pool so watch out!"

"I can say we are happy with our stay here. Rooms are clean, bathroom is also clean. We stayed in family appartment with balcony and nice view to the mountain. Swimming pool inside the hotel is clean, not very small, there are two baby/kids pools. Sauna is a bit small, but good. Food is normal, delicious and good quality. Staff is friendly and cooperative. To wrap up I would say good quality for reasonable prices."

"17 of us just got back from an epic golf trip , struggle to find any fault it was absolutely amazing just what we wanted ! Brilliant value for money !!! Food was good Golf course was great with an amazing scenery , rooms were a good size friendly staff ( not great at speaking English )"

"The hotel is around three hours from the airport and approximately 20 minutes from the gondola. There is a shuttle service; however, it only runs twice in the morning and twice again in the late afternoon, with nothing in between. In February, most local shops are closed, although there are still a few restaurants and mini marts open nearby. The hotel and room: Our room is warm, the beds are very comfortable, and the shower is phenomenal. It is true that the kitchen setup is extremely basic. You are provided with glasses and cups, a cooker, and a fridge, but there is no kettle, no pans, no cutlery, no plates, and no washing up equipment. There are also no complimentary refreshments. That said, if you ask at reception, they are happy to provide what you need. We requested a kettle along with plates and cutlery for ourselves, and the staff member was very accommodating and asked what else we required. I am confident that cooking and washing up equipment could also be provided if requested. The bathroom includes shampoo, soap, and shower gel, but there are no vanity kits or conditioner. Breakfast: Breakfast is not buffet style. It consists of cooked options or muesli from a set menu. It was fine, but nothing particularly special. Tea and coffee: Black tea and instant coffee are non existent. Only herbal teas are available, and coffee is from a machine in the restaurant. I would recommend bringing sachet drinks from home for your room or be prepared to purchase them locally. Spa and pool: The swimming pool is acceptable but does feel in need of updating and could be a little warmer. Only one sauna was working during our stay. We have not yet booked any spa treatments, but we likely will. Staff and service: Overall, the hotel is very good. The staff are helpful and responsive. We had a few minor issues: only three pillows between two of us, one pillow missing a cover, and a shower door coming off its runners. All issues were reported and dealt with quickly. We will provide a full review at the end of our stay."