Hotel Safari

"Everything was great, the staff was super nice, efficient and professional. I would repeat without any problem and I would even recommend it to anyone who is ill."

Villa Luz Design & Art Hotel

"We visited as a family of three from the UK. We had high expectations of this hotel as it was not cheap and was rated highly on trip advisor and on the beach (which we booked via). Firstly, I would highly recommend not booking via o the beach. There is no customer service and upgrades to different hotels are extortionate. Customer service is AI only. The hotel itself is ok. It could do with being tidied up on the outside. It is quite scruffy. The rooms are large and cool with good air con. There are no kettles in the rooms (we have a 1 year old so made it impossible to make formula). There is a coffee machine which has two pods - espresso. There are no usb ports. They only restock mini bar with fizzy drinks and not the cava. Bed was comfortable, bathroom was also fine. We had a balcony which was good as we enjoyed sitting out in the evenings. If you have a residence room you will be put in the area near the swimming pool which is a pain to get to reception from, two lifts. We found that for an all inclusive hotel offered on a website like onthebeach, that apparently catered to English people, the service was very poor. There were no fluent English speakers, and there was lots of confusion. Staff did not seem to want to help us, and it made it hard to ask the most basic questions. We asked for car hire, and they said there is nothing they can do. We asked for a kettle, they do not supply kettles. The meal times (as brits) were far too late for us. Dinner was at 8pm, this made it very difficult to give our daughter food. There is one snack bar in which served food only between 4pm-6pm. It just served burger and hot dogs. The kids club area that is advertised is only open for 3 hours per day - again, not the right times for us 4-6 and 22:00-23:00. All activity programmes were in Spanish, nothing in English. Food was ok. Lunches would be the same as dinners most days. Drinks again were fine, nothing to celebrate. There are two small pools, again outside could do with a tidy. Lots of astroturf and pools look tired. Gandia itself is a very small town. The beach is lovely and has huge stretches of sand. We got access to the magic club as we had ultra all inclusive. It was a nice touch to have included drinks on the pool. I think the hotel should consider sticking to its usual clientele of Spanish tourists. Brits stay away. I would definitely recommend doing your research (I will be in future), as this just didn’t work for us as a family/ brits."

Hotel Biarritz

Gandia Playa