Cari Hotel Indah di Chania

"Das Hotel war sehr bemüht um seine Gäste. Zwei GästeBetreuer kümmern sich um alle Belange der Gäste und waren sehr zuvorkommend und versorgt uns mit jeder Menge Informationen. Wir hatten ein elegantes Doppelzimmer im Erdgeschoss gebucht, und das war sehr sauber und funktional eingerichtet. Durch die unmittelbar davor liegende Straße war es leider nicht sehr ruhig. Im Zimmer roch es öfter nach Abfluss und irgendwie modrig. Leider war der Service im Restaurant Ophelia teilweise wirklich schlecht. Einige Mitarbeiter wirkten irgendwie genervt und waren unfreundlich. Es gab oft lange Wartezeiten bis man überhaupt eine Bestellung aufgeben konnte. Das Servieren der Speisen erfolgte dann gehetzt und unpersönlich. Die Qualität der Speisen war okay aber nicht überdurchschnittlich. Der Sauna und Fitnessbereich ist gut ausgestattet und sehr sauber. Der Weg zum Strand ist kurz und hoteleigene Strandliegen sind ausreichend vorhanden. Der Standort eignet sich auch hervorragend, um Ausflüge in die Region zu unternehmen."

"The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day."

"Wonderful stay, sadly, they put us in the only room with a view! (Room V (5) Should have been advised of this, with a discount offered!) Nonetheless, the staff was wonderful as well as the location. Be advised....a taxi cannot drop/pick you up ... so be prepared to walk with luggage about 300 meters. Also, as this is a historic structure....there is no elevator. Exceptional breakfast is offered in a very scenic view of the old Harbour."

"The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!"

"Hôtel tranquille avec de belles prestations Grande plage entre sable et galets avec peu de monde"

"Located just at the Venetian harbour. Extremely excellent view at the penthouse… Little ducks love it!"