Hotel Dengan Pools di Cambridgeshire, United Kingdom

My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues. Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected. I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping. Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place. An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay. I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue. Unfortunately, based on cleanliness alone, I would not rate this stay highly.

It is close to Cambridge university and quite convenient to anywhere you wanna visit, the room is lovely with Cam river view. The stuff are all kind and supportful, I have to give my biggest thanks to stuff Emma who is so nice and unforgettable . Will absolutely choose this hotel next time when i am in Cambridge .

Good place to get away for some peace and quiet and nice walks around the area. The food is not bad I have had worse at hotels before. Staff are friendly . Rooms were clean and stylish. We Enjoyed our stay . Thanks The Al-jalabys

The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.  The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.  Once in the pool it was clean and warm.  Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.

The hotel staffs are excellent included the check in staff,swimming pool receptionist,restaurant staffs, and the cleaner,I left my mobile phone when check out,I went to my car to search and when I returned to the lobby,a staff holding my phone and wait for me there.Grateful to them made my term break trip so impressed and will definitely go back if I had holidays,highly recommend

Great hotel! We had a suite with a kitchen/living room separate to the bedroom - it had all you needed. Good vegan options available for breakfast. There was car parking available (for an additional cost) which felt secure as was in the basement under the hotel.

It was a very pleasant stay. Very comfortable bed and pillows, I’ve had an amazing sleep. Bathroom clean and quite big with all necessary toiletries provided. We used the gym, swimming pool and sauna facilities. All very clean. Gym receptionist was very kind and helpful. Gym was fully air conditioned, pool and areas clean. Only odd part, there was a swimming lesson in action for young kids so couldn’t enjoy the pool much. Breakfast was lovely also! Good variety of food. I would definitely return!

Good stay. The pool area is quite small and not the cleanest so wouldn’t give it 5 star. Handy that the lockers were free and free towels provided. Would’ve liked a dressing gown. Room service was quick, hot, and tasty. Customer service was lovely but quite slow on reception. I would definitely stay again!

這個是一家很老的酒店，酒店有點老舊，但勝在房間很大，酒店還是不錯的，唯獨缺點是二樓沒有電梯，不過整體入住體驗還是不錯，家庭出遊的不二選擇，設施衞生也很不錯！