Hotel Dengan Pools di Cambridgeshire, United Kingdom

My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues. Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected. I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping. Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place. An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay. I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue. Unfortunately, based on cleanliness alone, I would not rate this stay highly.

It is close to Cambridge university and quite convenient to anywhere you wanna visit, the room is lovely with Cam river view. The stuff are all kind and supportful, I have to give my biggest thanks to stuff Emma who is so nice and unforgettable . Will absolutely choose this hotel next time when i am in Cambridge .

I have stayed in this hotel a few times now, and every time the receptionist Izabella has been both helpful and friendly in every transaction whether it be by telephone or in person at the desk. In an industry where this is pretty rare her consistency should be noted and is an asset to her company. The hotel itself is good. No complaints.

It was a very pleasant stay. Very comfortable bed and pillows, I’ve had an amazing sleep. Bathroom clean and quite big with all necessary toiletries provided. We used the gym, swimming pool and sauna facilities. All very clean. Gym receptionist was very kind and helpful. Gym was fully air conditioned, pool and areas clean. Only odd part, there was a swimming lesson in action for young kids so couldn’t enjoy the pool much. Breakfast was lovely also! Good variety of food. I would definitely return!

這個是一家很老的酒店，酒店有點老舊，但勝在房間很大，酒店還是不錯的，唯獨缺點是二樓沒有電梯，不過整體入住體驗還是不錯，家庭出遊的不二選擇，設施衞生也很不錯！

Great hotel! We had a suite with a kitchen/living room separate to the bedroom - it had all you needed. Good vegan options available for breakfast. There was car parking available (for an additional cost) which felt secure as was in the basement under the hotel.

My stay at this hotel was very disappointing. The air conditioning was not working, the paint in the room was peeling, and there was visible rust on the door hinges, which made the space feel poorly maintained. The most frustrating issue was the smoke detector going off with false alarms several times, including in the early morning. When I tried calling the front desk for assistance, no one answered, which added to the inconvenience. Overall, this experience did not meet the standard I expect from Holiday Inn. I hope the management takes steps to address these maintenance and service issues for future guests.

Check-in was easy and smooth. The hotel smells amazing and was clean. I found the bed very comfortable and made use of late check out. Had some drinks at the bar which wasn't too busy, plenty of seating and good service. I'd stay here again.