Hotel Dengan Pools di Cambridgeshire, United Kingdom

I've stayed at this Hilton in Cambridge twice now, and both times it felt so welcoming. I booked the same river view room, and it was still just as comfortable and cozy. The front desk and restaurant were all the same, nothing changed. What did change was that this time I drove myself, and the parking was £26 a night – quite expensive! We walked to several Cambridge colleges and the shopping street, all within about ten to fifteen minutes. Cambridge feels much safer than London; you don't have to constantly guard your pockets or clutch your phone here. The breakfast was superb.

This was the largest room I stayed in during my UK trip. It's about a 15-20 minute walk to Trinity College and King's College in Cambridge city center. The area around is very quiet, and there's a supermarket about 100 meters away, so you can buy groceries and cook your own meals. There are also fast-food burger places nearby. Transportation is very convenient; you can take bus route 1 from Cambridge train station and it drops you right at the hotel entrance. When I first checked in, I found the cleanliness a bit lacking, especially the long sofa. However, after exploring the Cambridge University area, I realized that the entire Cambridge seems to have this damp, slightly old-fashioned feel. The shower was very comfortable, and the bathroom was also super spacious.

My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues. Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected. I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping. Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place. An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay. I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue. Unfortunately, based on cleanliness alone, I would not rate this stay highly.

The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.  The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.  Once in the pool it was clean and warm.  Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.

The family room was quite big with good air-conditioning and shower pressure but had no fridge. There was a decently sized swimming pool and the saunas were excellent especially the steam room which was hot and wet enough. For dinner, the starters were very good with various choices; unfortunately the steak of £37 was totally over-priced and over-rated. The breakfast was fair and didn’t have hot chocolate/chocolate milk.

My stay at this hotel was very disappointing. The air conditioning was not working, the paint in the room was peeling, and there was visible rust on the door hinges, which made the space feel poorly maintained. The most frustrating issue was the smoke detector going off with false alarms several times, including in the early morning. When I tried calling the front desk for assistance, no one answered, which added to the inconvenience. Overall, this experience did not meet the standard I expect from Holiday Inn. I hope the management takes steps to address these maintenance and service issues for future guests.

Check-in was easy and smooth. The hotel smells amazing and was clean. I found the bed very comfortable and made use of late check out. Had some drinks at the bar which wasn't too busy, plenty of seating and good service. I'd stay here again.

This is a very old hotel, the hotel is a bit old, but the room is large, the hotel is good, the only drawback is that there is no elevator on the second floor, but the overall stay experience is still good, the best choice for family travel, facilities are also very good!

The hotel is a bit old, the main room is a bit small, and I specifically booked a bigger one, but when I got there it showed that there were no rooms. Later I went to my friend's hotel Delta, which is not far away and the lobby looks good. The price is about the same, and it should be better.

The front desk service is very warm, invite dinner, etc., breakfast is also very good, the environment is good